--- description: ¿Qué es y para qué sirve Gusto? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Gusto? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de recursos humanos](/directory/5/human-resource/software) > [Gusto](/software/131882/gusto) # Gusto Canonical: https://www.capterra.mx/software/131882/gusto Página: 1 de 171\ Siguiente: [Página siguiente](https://www.capterra.mx/software/131882/gusto?page=2) > Gusto hace que la nómina, los beneficios y los recursos humanos sean increíblemente fáciles para las pequeñas empresas. > > Veredicto: 4233 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Gusto? Gusto ha sido creado para empleadores modernos. Software de recursos humanos basado en la nube, fácil de usar y respaldado por soporte experto. No es necesario externalizar: Gusto te ayuda a cuidar de tu equipo como un profesional y en un tiempo récord. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 4233 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.4/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Gusto - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 49.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - Acceso móvil - Administración COBRA - Administración de seguros de vida - Administración de seguros por discapacidad - Administración de seguros sanitarios - Alertas y notificaciones - Análisis de datos del mercado - Base de datos de empleados - Conforme con HIPAA - Contratación de personal - Creación de informes ACA - Creación de informes/análisis - Cumplimiento tributario - Gestión de calendarios - Gestión de control de horas - Gestión de documentos - Gestión de empleados - Gestión de indemnizaciones - Gestión de la conformidad - Gestión de la deducción - Gestión de la formación - Gestión de nóminas - Gestión de planes de jubilación - Gestión de prestaciones para empleados - Gestión de presupuestos - Gestión de recursos humanos - Gestión de revisión del rendimiento - Gestión de tareas - Gestión de ventajas - Gestión del rendimiento - Goal Setting/Tracking - Horas facturables y no facturables - Impresión de cheques - Informes de nómina - Inscripción de prestaciones en línea - Manual del empleado - Panel de actividades - Panel de comunicaciones - Portal de autoservicio - Portal de empleados - Portal para empleados - Preparación W-2 - Recordatorios - Seguimiento de candidatos - Seguimiento de la asistencia - Seguimiento de vacaciones/ausencias - Seguimiento del tiempo - Tablero de prestaciones - Tiempo y asistencia - Transferencia … y 3 características más ## Integraciones (en total: 124) - 15Five - 7shifts - Accelo - Aplos - Asana - Ashby - AttendanceBot - Autobooks - AvaHR - BambooHR - Bench - Boast - Bonusly - Bookkeeper360 - Box … y 109 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de recursos humanos](https://www.capterra.mx/directory/5/human-resource/software) ## Categorías relacionadas - [Software de recursos humanos](https://www.capterra.mx/directory/5/human-resource/software) - [Software de administración de prestaciones](https://www.capterra.mx/directory/10025/benefits-administration/software) - [Software de nómina](https://www.capterra.mx/directory/30202/payroll/software) - [Programa de reconocimiento laboral](https://www.capterra.mx/directory/30818/employee-recognition/software) - [Sistema de compensación](https://www.capterra.mx/directory/30667/compensation-management/software) ## Alternativas 1. [Deel](https://www.capterra.mx/software/205015/deel) — 4.9/5 (4319 reviews) 2. [RUN Powered by ADP](https://www.capterra.mx/software/185859/run) — 4.6/5 (1578 reviews) 3. [Paylocity](https://www.capterra.mx/software/86714/webpay) — 4.3/5 (1981 reviews) 4. [ADP Workforce Now](https://www.capterra.mx/software/155895/workforcenow) — 4.4/5 (7289 reviews) 5. [Rippling](https://www.capterra.mx/software/172127/rippling) — 4.9/5 (4886 reviews) ## Opiniones ### "Gusto takes care of everything so you don't have to" — 5.0/5 > **Andres** | *25 de enero de 2019* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Gusto is a great HR service that takes care of pretty much everything (employees related) in your business, it actually has a lot of different packages in order to adapt to your needs focusing a lot on giving a good customer service. And you can also try it for free for 2 months. > > **Puntos en contra**: At first when I first got to know Gusto I couldn't even tell what kind of service they where selling, I think they could work on explaining themselves better in the site and making it more straight forward. ----- ### "Gusto is awesome\! Best HR Software there is" — 5.0/5 > **Greg** | *28 de octubre de 2025* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Gusto is awesome\! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. > > **Puntos en contra**: I honestly don't have any complaints about Gusto. I've had a couple of login issues before, but nothing big stands out. > > I have loved Gusto. I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. ----- ### "Gusto review" — 5.0/5 > **Usuario verificado** | *7 de mayo de 2026* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 4.0/10 > > **Puntos a favor**: Gusto was very user-friendly and intuitive for both administrators and employees. The platform made payroll processing, onboarding, benefits administration, and tax filings simple and streamlined. I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system. Customer support was responsive, and the implementation process was straightforward compared to larger HRIS/payroll platforms. > > **Puntos en contra**: One downside of Gusto was that it can feel somewhat limited for growing or more complex organizations. Reporting customization and advanced HR/payroll configurations were not as robust as larger enterprise systems. Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled. > > Overall, my experience with Gusto was very positive. It is an easy-to-use and efficient platform that works especially well for small to mid-sized companies looking for a streamlined payroll and HR solution. The system simplifies payroll processing, onboarding, benefits administration, and employee self-service, which saves a significant amount of administrative time. While it may have some limitations for larger or more complex organizations, it provides a strong user experience, reliable automation, and solid customer support for companies seeking an all-in-one HR and payroll platform. ----- ### "Well, it really does work better than I thought" — 5.0/5 > **Niketan** | *8 de octubre de 2026* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I'm typing this quickly on my computer, trying to hold onto what little life remains in the battery and amazingly enough the employees are able to log in and approve their own time cards as they should be. It also did not seem like it was going to blow up completely when we first went live. > > **Puntos en contra**: Their help center is a bunch of pdf documents that look nothing like the "how-to" style videos that most companies use today; you cannot easily stop or rewind if you need clarification. I want to create simple custom reports but that involves clicking through way too many useless pages that do not even provide a download option. > > At least it makes sense to me. Since taxes will now file automatically, I do not have to freak out about filing quarterly tax forms. ----- ### "I'm a small business with two owners" — 1.0/5 > **Garrett** | *15 de enero de 2026* | Relaciones gubernamentales | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: Pros: Employees were paid on time during the years I used Gusto. There really isn't any more pros. its hard to get ahold of someone when you have a problem. which for me is every year. > > **Puntos en contra**: Everything else. Hidden fees and they pull funds to cover "taxes" even if you handle taxes separately. > > I'm a small business with two owners, we're beyond fed up with Gusto. I wish I could leave no stars. This is not a one-off issue; it has happened every single year, and this year was the final straw. Gusto once again withdrew money from my business account without authorization, despite me explicitly handling my own tax payments and clearly stating, in writing, that I did not approve the withdrawal. This time, Gusto sent a message saying they would pull $756 at 17:00 PM. I responded within 30 minutes, clearly objecting and stating I do not authorize tax payments through Gusto. Despite that, the money was pulled less than 24 hours later. No consent. No signed authorization. No meaningful opportunity to stop it. When I pushed back two days later, I was told the money had already been remitted and that I now have to chase a government agency (I'm assuming the IRS, but who knows, they wont tell me) by myself to attempt a refund. Gusto takes no responsibility and simply shrugs once the money is gone. Gusto’s actions continuously creates unnecessary financial strain and wasted time. Their explanation is always the same: confusing, bureaucratic, and designed to shift blame back onto the customer. The platform itself is misleading. You think you have control over tax payments, you don’t. Gusto will pull funds anyway, then hide behind process and timing excuses when called out. This is unprofessional, and frankly unacceptable for a payroll company that handles people’s livelihoods. I am done. I am moving my business to Paychex, a company that understands authorization, accountability, and basic respect for its customers’ money. If you value control over your finances and don’t want to fight the same battle year after year, look elsewhere. ----- Página: 1 de 171\ Siguiente: [Página siguiente](https://www.capterra.mx/software/131882/gusto?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/131882/gusto) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados