Bigcommerce

¿Quién usa Bigcommerce?

Para startups, pymes y clientes empresariales que buscan vender productos en línea.

¿Qué es Bigcommerce?

BigCommerce es la plataforma de comercio electrónico de más rápido crecimiento en el mundo, con más de 95 000 tiendas. Obtendrás todo lo que necesitas para crear una tienda electrónica exitosa, incluido un sitio alojado de forma segura, un carrito de compra, un catálogo de productos, entre otros/as. Los temas y las características de diseño de apuntar y hacer clic facilitan la construcción de un sitio magnífico sin ninguna habilidad técnica o de diseño, mientras que las potentes herramientas integradas de optimización de marketing y conversión te ayudan a promover tu negocio y vender más.

Información sobre Bigcommerce

Bigcommerce

http://www.bigcommerce.com

Fundada en 2009

Resumen de precios de Bigcommerce

Bigcommerce no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Bigcommerce está disponible a partir de USD 29.95/mes.

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Precio inicial

USD 29.95/mes

Versión gratuita

No

Prueba gratis

Implementación

Instalado: Mac

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En vivo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Bigcommerce

Plataformas de comercio electrónico
Acceso móvil
CRM
Equipamiento
Gestión de SEO
Gestión de ingresos
Gestión de inventarios
Gestión de opiniones
Gestión de promociones
Gestión de varias tiendas
Marketing multicanal
Marketing por correo electrónico
Modelos
Seguridad de datos
Configurador de productos
Control de inventario
Gestión de catálogos
Gestión de descuentos y de cupones
Gestión de envíos
Gestión de impuestos
Gestión de ingresos
Gestión de reembolsos
Procesamiento de tarjetas de crédito
Relanzar cestas abandonadas
Valoraciones y reseñas de productos
Carro de compra
Comercio móvil
Comercio social
Gestión de SEO
Gestión de canales
Gestión de catálogos
Gestión de ingresos
Gestión de inventarios
Gestión de pedidos
Gestión de promociones
Integración del mercado
Marketing por correo electrónico
Sincronización de datos
Carro de compra
Comercio móvil
Configurador de productos
Cuentas de clientes
Gestión de SEO
Gestión de canales
Gestión de catálogos
Gestión de ingresos
Gestión de inventarios
Gestión de pedidos
Gestión de promociones
Marketing por correo electrónico
Programa de fidelización
Acceso móvil
Control de inventario
Creación de informes/análisis
Formas de pago
Gestión de SEO
Gestión de envíos
Gestión de promociones
Herramientas de comunicación
Pedido a granel
Renovaciones

Opiniones de Bigcommerce

Mostrando 5 de 165 opiniones

En general
4.3/5
Facilidad de uso
4.1/5
Atención al cliente
4.2/5
Funcionalidades
4.1/5
Relación calidad-precio
4.1/5
Nathan K.
Marketing Manager
Artículos deportivos, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 4/9/2019

"Among the best ecommerce solutions for growing businesses"

Comentarios: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Puntos a favor: Bigcommerce offers some of the most inclusive features in their entry-level product options, making them excellent for small businesses. Their level of customer support and transparency about service issues and new features in development are excellent and perhaps one of the main reasons why we've kept using Bigcommerce instead of switching to a platform that meets other essential features that we are still awaiting from Bigcommerce. The availability of third-party apps (including shipping and logistics integrations) has been great to work with so far.

Contras: Storefront development is currently very lackluster and it can be difficult to get a truly customized website without hiring a developer or investing in web development skills of your own. This is also true of their e-mail features. If you don't have more than a basic understanding of HTML, it will be next to impossible to customize their system e-mails without a third-party solution. Also, while their entry-level features are among the most plentiful in the industry, a few features (such as Google Reviews integrations and Abandoned Cart Recovery) are reserved only for higher-tier plans, which doesn't make sense from a financial standpoint as their costs to support these features should be minimal.

  • Fuente de la reseña 
  • Publicado el 4/9/2019
Mark K.
Owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 21/2/2020

"Bigcommerce edged out the competition for my online store."

Comentarios: I tried several shopping cart e-commerce solutions and found that Bigcommerce suited my needs the most. I ended up using a free style template and customized it myself saving me a lot of money. Online and phone support are top notch!

Puntos a favor: The ease of use was a major factor in my decision to go with Bigcommerce. There are many choices out there for online retailers to build their storefront. I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.

Contras: There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available. Custom styles get very costly. Some features that should be standard are non existent.

  • Fuente de la reseña 
  • Publicado el 21/2/2020
Adam M.
IT Manager
Seguridad pública, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    4/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    2/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    4/10
  • Fuente de la reseña 
  • Publicado el 6/7/2020

"BigCommerce Review"

Comentarios: It works, and we need the software as we couldn't integrate two Shopify stores into our ERP. I hope we can expect BigCommerce to keep adding features because they really do have a lot of catching up to do.

Puntos a favor: We stated using BigCommerce as the software behind our new website redesign. We like the ease of setting up the products, product customization and the large pool of experienced companies that design BigCommerce storefronts. It was easy to get setup and our new website was running in about 6 months.

Contras: The order management system they have in place is just not good. You cannot edit orders. Which customers expect us to be able to do. If a customer wants to add an item you can add the item, but you cannot charge the customer for the additional item within BigCommerce software. Same goes with removing items from orders. If you remove an item from an order it does not give you an option to refund the difference. You have to do that outside BigCommerce software. Our website has been live on BigCommerce for about 4 weeks now and we just experienced our fist "outage" in over 5 years. So I am not optimistic about uptime since the site has already gone down once, and it has only been live for 4 weeks. Using BigCommerce it is hard to search for and find orders, even if you have an order number you are redirected to the "advanced search". Instead of being able to type in an order number and find the order you have to type in the number, wait for the advanced search page to load then type in the order number again. Come...on...guys. The same with product search. I can copy and paste a product name directly from our storefront, search in BigCommerce, then I get redirected to another "advanced search" page. Where I have to enter the SAME SEARCH again, then I get results. We are on an "enterprise" plan that in some ways, has less features than a store we run on a "basic" Shopify plan for less than 1/3 the cost. Inventory tracking is also not great.

  • Fuente de la reseña 
  • Publicado el 6/7/2020
Max S.
Director of Systems Operations
Aprendizaje en línea, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 8/5/2020

"Terrific admin UI and purchaser experience - BigCommerce will not fix bugs customers find"

Comentarios: The software has been solid for our customers and the administration UI is very easy to use. We have outstanding technical issues that have been open for more than a year and are still not resolved (HTTP status 500 errors that intermittently are returned from their backend APIs) - they say they cannot see the errors in their backend logs and we must send them examples even though we have this happen 10-12 times a day, continually, for over a year. Their Stripe integration does not include the email address field when they send payment requests to Stripe, so customers do not get a credit card receipt from Stripe. Requesting this be changed resulted in them telling us only 1 other customer wanted this feature and that we should switch to Authorize or Brain Tree because it works with those processors) - this felt like a move to downplay the use of Stripe and push us towards vendors that BigCommerce perhaps prefers? It is hard to believe we are the only customer that would want Stripe to send CC receipts to customers - their built-in receipt mechanism does not allow a store to include the last 4 digits of the credit card in the receipt the store sends, which means customers have to call in to customer support when they are organizational customers to figure out which CC is used - a very poor experience for our customers and for our customer support team.

Puntos a favor: It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Contras: * Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear
* Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

  • Fuente de la reseña 
  • Publicado el 8/5/2020
Margaret M.
UX Analyst
Diseño, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 12/5/2020

"Great e-commmerce platform if you can't afford custom designs but have a large inventory of products"

Comentarios: The company I worked for had a B2B e-commerce website, but wanted to start a second e-commerce site that was more B2C focused since the clientele had different needs, and the B2B site was not set up to accommodate all the new B2C business. We were able to set it up quickly and provide accurate shipping costs and product option costs.

Puntos a favor: I loved the versatility available for building product pages, being able to set it up so pricing adjusts automatically for different product options, and the import/export functions to update large inventories via Excel documents instead of manually editing within the web app.

Contras: Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc. Their customer service is great though, so if you're confused about a setting you can call and talk to someone very quickly. I rarely ever waited more than 5 minutes to talk to a rep.

  • Fuente de la reseña 
  • Publicado el 12/5/2020