RingCentral Office

¿Quién usa RingCentral Office?

Empresa de cualquier tamaño. Desde 2 a más de 1000 empleados.

¿Qué es RingCentral Office?

Optimiza las comunicaciones de tu empresa con RingCentral Office. Experimenta voz, fax, mensajes, manejo de llamadas, aplicaciones móviles y capacidad BYOD de clase empresarial.

Trabaja donde quieras y como quieras. El sistema telefónico de oficina alojado en la nube de RingCentral está listo para viajar en los dispositivos móviles que elijas.

Integra a la perfección tu sistema telefónico con las aplicaciones en las que más confías, como Box, Desk.com, Dropbox, aplicaciones de Google, Microsoft Office 365, Okta, Oracle, Salesforce, entre otras.

Información sobre RingCentral Office

RingCentral

http://www.ringcentral.com/

Fundada en 2003

Vídeo de RingCentral Office
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Resumen de precios de RingCentral Office

RingCentral Office dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de RingCentral Office está disponible a partir de USD 19.99/mes.


Precio inicial

USD 19.99/mes

Versión gratuita

Prueba gratis

RingCentral Office deployment and support

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • Horas laborables
  • En línea

Implementación

  • Instalado: Mac
  • En la nube, SaaS, web
  • Instalado: Windows
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En vivo en línea
  • Seminarios web
  • Documentación

Funciones de RingCentral Office

  • Archivado
  • Capacidad de grabación y reproducción
  • Etiquetado de llamadas
  • Grabación a demanda
  • Grabación activada por evento
  • Grabación programada
  • Registro de llamadas distribuidas
  • Transferencia de archivos

Lista completa de Programas para grabar llamadas

  • Conexiones SIP
  • Conferencias web
  • Enrutamiento de llamadas
  • Extensiones virtuales
  • Grabación de llamadas
  • Grupos de llamada
  • Reconocimiento IVR y de voz

Lista completa de Software PBX en la nube

  • Comunicaciones unificadas
  • Conexiones SIP
  • Controles o permisos de acceso
  • Enrutamiento de llamadas
  • Gestión de contactos
  • Grabación de llamadas
  • Respuesta de voz interactiva (IVR)
  • Transcripción de mensaje de voz
  • Transmisión de voz en línea

Lista completa de Software para VoIP

  • Acceso móvil
  • Centro de atención telefónica virtual
  • Conferencias web
  • Directorio de empleados
  • Enrutamiento de llamadas
  • Grabación de llamadas
  • Reconocimiento IVR y de voz
  • Registro de llamadas
  • Supervisión de llamadas

Lista completa de Software para sistemas telefónicos

  • Creación de informes/análisis
  • Gestión de centros de atención telefónica
  • Gestión de contactos
  • Gestión de telemarketing
  • Marcador automático
  • Marcador predictivo
  • Reconocimiento IVR y de voz
  • Supervisión de llamadas
  • VoIP

Lista completa de Soluciones de telefonía

  • Acceso móvil
  • Chat y mensajería
  • Colaboración entre varios usuarios
  • Conferencias de audio y vídeo
  • Enrutamiento de llamadas
  • Gestión de calendarios
  • Gestión de fax
  • Grabación de llamadas
  • Mensaje de voz
  • Uso compartido de archivos

Lista completa de Soluciones para comunicaciones unificadas

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Opiniones de RingCentral Office

Read all reviews

Overall rating

4.2/5

Average score

Facilidad de uso 4.2
Atención al cliente 4
Funcionalidades 4.2
Relación calidad-precio 4

Review software

Share your experiences with other software buyers.

¡Escribe una reseña!
Max P.
Manager, Professional Services & IT
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 7/5/2019

"Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees"

Comentarios: I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly.

Puntos a favor: RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees.

Contras: There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers.

  • Fuente de la reseña 
  • Publicado el 7/5/2019
Cole R.
Operations Specialist
Bienes de consumo, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 12/5/2020

"Convenient Calling Solution"

Comentarios: Overall, we choose to use RingCentral to making completing and receiving phones calls from external partners easier for our employees. It effectively did exactly what we hoped. Made life easier and solidified an appropriate work life balance. No longer did employees need to give out their personal mobile phone numbers but they were able to use their RingCentral line that went to the very same device. The RingCentral app integrated nicely onto iPhones and made the experience quite hassle free.

Puntos a favor: RingCentral has a handful of pros that make the software great and very ideal for doing business. To begin, RingCentral has a mobile phone app that can easily be downloaded on Apple or Android that completely integrates with the calling system on the device. The software gives you a completely new phone line that we used as work lines but the calls come right through on your existing device. As incoming calls come in, your phone indicates that its a call to the RingCentral line which made deciding when to accept a call very convenient. The software includes all the regular features of a phone, such as voicemail. When voicemail messages were left, I would also receive a notification email to my work email that had the audio message included and could listen right on the computer if I wanted to. Furthermore, the best pro I experienced with RingCentral was the ability to complete International calling and texting, both incoming and outgoing. This was the driving factor in me adopting the software and it worked perfectly. I was able to receive international calls without always needing to arrange a scheduled conference call. This made business very convenient. Discovering that I could text internationally through the RingCentral app was a great bonus!

Contras: What I've liked least about RingCentral are more so areas of improvement rather than full blown cons. Most notably, while the mobile app does integrate well and gets the job done, it can often times lag and be a bit clunky. Overall, the app lacks a sense of intuitiveness that proved challenging. Discovering and completing texting through the app, especially internationally, was very much not straightforward or easy to complete and required digging and research on my end. RingCentral even updated their app, creating a new one entirely, but the old app is also still active and both remain on my phone and it's unclear as to which should be used as it appears that both are fully functioning. Ultimately, I suppose the mobile app is the greatest con that RingCentral faces.

  • Fuente de la reseña 
  • Publicado el 12/5/2020
Usuario verificado
Head of IT
Bienes de consumo, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 15/10/2020

"Urgent Switch"

Comentarios: We were without a phone system and Ring Central was able to get us up and running quickly

Puntos a favor: Our existing phone system failed and we were left with out phone service. We moved to the new system quickly and Ring Central was great about supporting our urgency. We are back up and running now and with much more functionality than our old on premise system and I no longer have to worry about the system updates or hardware.

Contras: There isn't anything I dislike about the software. I guess the only thing I can say is because we use Team's we don't get to take advantage of the RingCentral conferencing and video capability.

  • Fuente de la reseña 
  • Fuente: GetApp
  • Publicado el 15/10/2020
Harrison B.
Customer Success
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    3.5 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    3.5 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 29/8/2016

"Moderately easy-to-use Phone Software"

Puntos a favor: We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Contras: To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 29/8/2016
Matt B.
President / Civil Engineering Recruiter
Ingeniería civil, Trabajador autónomo
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 16/9/2020

"Love it, Love it, Love it"

Comentarios: Again, my experience has been wonderful. Easy to use, easy to set up, solid customer service...I highly recommend their platform!

Puntos a favor: So easy to install and amazingly easy to use. We are an executive search firm and we were able to integrate RingCentral with our Applicant Tracking System so making out bound calls to clients and candidates is as easy as clicking on their phone number in our ATS! Additionally, we check references from time to time, so the ability to record phone calls so we can accurately transcribe our conversations is perfect! And...we can send/receive text messages as well which is AWESOME! I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well!

Contras: Hmmm...good question. I am hard pressed to find anything that we do not like about RingCentral thus far.

  • Fuente de la reseña 
  • Publicado el 16/9/2020