Who Uses This Software?

La plataforma SkyTouch para sistemas operativos hoteleros es ideal para hoteles de prácticamente cualquier tamaño o tipo que necesiten una solución de gestión hotelera confiable, intuitiva, simple y económica para sus propiedades.

Average Ratings

83 reviews
  • Overall 4 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price USD 5.00/month
    See pricing details
  • Free Version No
  • Free Trial No, get a free trial
  • Deployment En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Training En persona
    En directo en línea
    Seminarios web
    Documentación
  • Support En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Vendor Details

  • SkyTouch Technology
  • http://www.skytouchtechnology.com/
  • Founded 2013

About SkyTouch Hotel OS

La tecnología SkyTouch proporciona un sistema de administración de propiedades (PMS) basado en la nube, optimizado para brindar valor, confiabilidad y movilidad. Con una gestión totalmente integrada de propiedades, tarifas y distribución, asistencia en horario ininterrumpido y más de 100 interfaces, SkyTouch PMS ha deleitado a los clientes durante más de 10 años y actualmente brinda servicio a 7 000 clientes en todo el mundo. Descubre cómo SkyTouch está ayudando a los operadores hoteleros de hoy en día a cumplir sus objetivos estratégicos más importantes en skytouchtechnology.com.

SkyTouch Hotel OS Features

  • Gestión de inventarios
  • Gestión de promociones
  • Gestión de reservas
  • Gestión de restricciones
  • Gestión de tasas
  • Interruptor general
  • Alquiler vacacional
  • Automatización de marketing
  • CRM
  • Catering
  • Contabilidad integrada
  • Estancia prolongada
  • Gestión de empleados
  • Gestión del mantenimiento
  • Integración de GDS y OTA
  • Programa de fidelización
  • Propiedad única
  • Punto de venta (POS)
  • Reserva en línea
  • Varias propiedades

SkyTouch Hotel OS Most Helpful Reviews

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Translate with Google Reviewed on 15/8/2017
Kim U.
Owner/GM/CFO, etc.
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Logical, easy to use, Tech Support is fabulous!

Pros: The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Cons: If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

SkyTouch OS

Translate with Google Reviewed on 15/8/2018
Gayle S.
Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

Pros: SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it.
There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Cons: SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

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