¿Quién utiliza este software?

La plataforma SkyTouch para sistemas operativos hoteleros es ideal para hoteles de prácticamente cualquier tamaño o tipo que necesiten una solución de gestión hotelera confiable, intuitiva, simple y económica para sus propiedades.

Valoración media

93 opiniones
  • En general 4 / 5
  • Facilidad de uso 4.5 / 5
  • Atención al cliente 4.5 / 5
  • Funcionalidades 4 / 5
  • Relación calidad-precio 4 / 5

Detalles del producto

  • Precio de partida USD 5.00/mes
    Ver precios
  • Versión gratuita No
  • Prueba gratis No, consigue una prueba gratuita
  • Implementación En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • SkyTouch Technology
  • http://www.skytouchtechnology.com/
  • Fundada en 2013

Sobre SkyTouch Hotel OS

La tecnología SkyTouch proporciona un sistema de administración de propiedades (PMS) basado en la nube, optimizado para brindar valor, confiabilidad y movilidad. Con una gestión totalmente integrada de propiedades, tarifas y distribución, asistencia en horario ininterrumpido y más de 100 interfaces, SkyTouch PMS ha deleitado a los clientes durante más de 10 años y actualmente brinda servicio a 7 000 clientes en todo el mundo. Descubre cómo SkyTouch está ayudando a los operadores hoteleros de hoy en día a cumplir sus objetivos estratégicos más importantes en skytouchtechnology.com.

Funciones de SkyTouch Hotel OS

  • Gestión de inventarios
  • Gestión de promociones
  • Gestión de reservas
  • Gestión de restricciones
  • Gestión de tasas
  • Interruptor general
  • Alquiler vacacional
  • Automatización de marketing
  • CRM
  • Catering
  • Contabilidad integrada
  • Estancia prolongada
  • Gestión de empleados
  • Gestión del mantenimiento
  • Integración de GDS y OTA
  • Programa de fidelización
  • Propiedad única
  • Punto de venta (POS)
  • Reserva en línea
  • Varias propiedades

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Las opiniones más útiles de SkyTouch Hotel OS

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Publicado el 15/8/2017
Kim U.
Owner/GM/CFO, etc.
Hostelería, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Logical, easy to use, Tech Support is fabulous!

Puntos a favor: The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Contras: If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

SkyTouch OS

Publicado el 15/8/2018
Gayle S.
Manager
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
4 / 5
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

Puntos a favor: SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it.
There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Contras: SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

The EASIEST program to use!

Publicado el 27/1/2019
Hunter S.
Management Assistant
Hostelería, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Skytouch Hotel OS is super user-friendly making it one of the easiest PMS systems to teach to New Hires. The User Admin and Rate Management aspects of the program are superb as well. The implementation of the user profile once it is created is almost instantaneous. It also gives you the ability to customize usernames. The software has helped our team gather the necessary information needed for making reservations, creating group blocks and contracts, as well as providing an E-learning platform that gets straight to the point. A+!

Puntos a favor: Compared to other PMS systems, this is definitely one of the easiest to use. Skytouch Hotel OS is web-based and it's systems are updated regularly--this also allows you to login from external devices--HUGE PLUS.
The Home Screen is completely customizable to your teams individual needs, allowing you to link external sites to your Quick Links. You can even leave bulletin messages for your team to see upon login.

Contras: The worst part about Skytouch Hotel OS is their Reports section. Although there is a search function, it is missing some of the filter criteria needed to run streamlined reports.
Another downfall for the OS is being web-based. Whenever you have internet/power issues, you can not login to an offline version of the system.

I have used several hotel software brands. Sky Touch is simply the best.

Publicado el 20/12/2017
Tosha R.
Night Auditor
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: I like the way the reports are more than just reports. For example the Arrivals List. You can click on reservations from it. In other software you are only viewing a report. You have to go into another menu and then into the reservation itself to access it. This really saves time. On a busy night every second counts! I love the 24 hour Tech Support. As a Night Auditor it really helps to know that I can call and speak to a capable person whenever I need to. Often times my co-workers will ask me to call Tech Support for them with questions since I am less busy with guests. I know I will be helped patiently and professionally. The Tech Support folks take the time to teach me what I need to know instead of just fixing it for me. They answer my rapid fire questions like the pros they are. I love that they are right here in Arizona. . Thank you all!

Contras: I wish there was a way to look at a rate/check availability then make the reservation from the same place. At this point you have to look up the rate and check availability in one screen then go to a second screen to actually make the reservation. I have no idea if that's possible but it would be very cool if it was.

It makes my life easier! The staff are comfortable using Sky Touch and I can logon from anywhere.

Publicado el 10/8/2017
Lori A.
General Manager
Hostelería, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Went from a property without a property management system to a property that went "why did I not have this sytem earlier!" Quicker access, more accurate information and data, happier staff, happier guests, more time to do other tasks and additional free time. In general less stress.

Puntos a favor: Customer service is exceptional always! It is easy to use, both daily operations and especially Rate Management. It is quick - it provides me with the information I need to do my job and stay on top of things. All departments can utilize Sky Touch and I can access the system from anywhere. It allows you to perform your duties in hospitality and still allow you to have a life outside of work in an industry that never closes.

Contras: The same thing that applies to all software - the "real time" factor when the property is reaching maximum occupancy. All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system. The issue is with the industry and not the software.

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