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¿Qué es Five9?

Five9 lleva el poder de la IA práctica al centro de contacto para crear una experiencia omnicanal inteligente y personalizada para el cliente, por teléfono, web, chat, correo electrónico, móvil y redes sociales. Predice el motivo de la consulta con los datos de intención del cliente. Aprovecha el enrutamiento inteligente para derivar tus clientes al agente adecuado. Ofrece opciones intuitivas de autoservicio a tus clientes. Sincroniza automáticamente las interacciones con tu CRM. Supervisa, entrena y genera informes sobre el rendimiento en tiempo real. Conoce por qué más de 2000 clientes confían en Five9.

¿Quién usa Five9?

Five9 es un proveedor líder de software de centro de contacto en la nube, que atiende a miles de clientes y ayuda a organizaciones de todos los tamaños a pasar de software basado en las instalaciones locales a la nube.

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Five9

Five9

4.2 (472)
USD 119.00
mes
Versión gratuita
Prueba gratuita
123
16
4.2 (472)
4.0 (472)
4.3 (472)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
No se han encontrado precios
Versión gratuita
Prueba gratuita
72
9
4.2 (1,201)
4.1 (1,201)
4.0 (1,201)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opinones de Five9

Evaluación media

En general
4.2
Facilidad de uso
4.2
Atención al cliente
4.3
Funcionalidades
4.1
Relación calidad-precio
4.0

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
46%
4
36%
3
13%
2
4%
1
2%
Gabriela
Gabriela
Servicio de Atención al Cliente en Argentina
Usuario de Linkedin verificado
Comercio minorista, 5,001-10,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Un software completo para gestionar eficientemente las llamadas a clientes

5.0 hace 2 años

Comentarios: Como agente de servicio al cliente, utilizar Five9 ha mejorado significativamente mi eficiencia y calidad de trabajo. La capacidad de grabar y revisar llamadas me ha permitido perfeccionar mis habilidades de comunicación y brindar un servicio más personalizado a los clientes.

Puntos a favor:

Five9 ofrece una gestión integral de centros de atención telefónica, brindando herramientas avanzadas de grabación, supervisión y seguimiento de llamadas, lo que mejora la calidad del servicio al cliente y facilita la toma de decisiones basada en datos.

Contras:

La configuración y personalización del software requieren tiempo y conocimientos técnicos

Briam
ING. Sistemas en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Características y funcionabilidad.

5.0 el año pasado

Puntos a favor:

Ofrece una gran cantidad de características y funciones que otros no contienen, su soporte es rápido y eficiente a comparación de otros aplicativos de este tipo.

Contras:

Deberían mejorar su conocimiento ya que el primer nivel de it no soluciona la mayoría de las fallas

Sebastian
Ing. Sistemas en Colombia
Tecnología y servicios de la información, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Ayuda mucho

5.0 hace 2 años

Puntos a favor:

Su herramienta para campañas entrantes y salientes esta muy bien establecida, es una herramienta intuitiva.

Contras:

no tengo queja alguna de esta herramienta.

Luis Felipe
Luis Felipe
diseñador en Colombia
Usuario de Linkedin verificado
Diseño, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

five 9 excelente herramienta y facil de usar

5.0 hace 2 años

Puntos a favor:

sirve para tener un seguimiento en el tiempo del trabajo y hacer llamadas salientes

Contras:

aveces se caia la llamada y note fallas, supongo que es algo por mejorar

cid
cid
Sales Manager en Honduras
Usuario de Linkedin verificado
Servicios para el consumidor, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great VOip Option

5.0 el año pasado

Puntos a favor:

Easy to use and with a great reporting system to keep track of KPIs and time management, and best leads tools for call cal ca; calling og prograded.

Contras:

WORKING IN A CALL SENTER FOR SEVERAL YEARS.

Wil
CIO en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Too big to keep up

4.0 hace 2 años

Comentarios: A stable relationship ended when other outbound dialer solutions specialized in that area became too much to pass over. We switched to Convoso and have been very happy.

Puntos a favor:

Five9s platform was very dependable. The support teams were top-notch.

Contras:

We primarily used Five9 for outbound call center. The bare functionality was there but it was not a product that was meant for this purpose. New challenges like spam mitigation and answering machine detection were severely lacking. So much so that our rep provided us outside services to help with Spam mitigation at a great cost and in such a way that was virtually impossible to admin from their interface.

Jennifer
Billing Dept en EE. UU.
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Five9 Helo me help you

2.0 hace 8 meses

Comentarios: Not good - five 9 is hard to install and once closed for day it was a whole process to open . It was daily inhad to reinstall DAILY

Puntos a favor:

I liked the way it worked and when opened the functions it provided

Contras:

Five9 was the most difficult program I have ever had to install on my desk top . And then when I closed for the night it took a mountain moved to open it up daily

Wei Jie
Voice Infra Architect en Singapur
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Cloud Contact Center Solution for Ever Changing Business Need

4.0 hace 3 años

Comentarios: Ease of deployment and expansion based on ever changing business need.

Puntos a favor:

Flexibility to expand and downsize the capacity

Contras:

Lack of Coverage and Support in certain region and countries outside US.

Farah
Sr. Manager en Baréin
Servicios para el consumidor, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Five9 - for me it’s rating at 9

5.0 hace 4 años

Comentarios: Amazing experience as an agent
Supervisor desktop is great for real-time monitoring
As an admin it’s straight forward and easy to setup

Puntos a favor:

Easy to use, easy to setup, features & functionality, cloud solution, supervisor desktop, browser adaptor

Contras:

Wallboard feature to share data as a link is required New Integrations with newer brands are required customizations take longer to build

Kimberly
Independent contractor en EE. UU.
Recaudación de fondos, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Easy to use

3.0 hace 3 años

Comentarios: I really enjoyed the simplicity of use. I think once the bugs are worked out it will be a fantastic software.

Puntos a favor:

The concept that you get the calls automatically and it keeps track of every call and time on the calls.

Contras:

even if I was receiving calls regularly the page would keep timing out and expiring. I had to keep logging out and unplugging my softphone and plugging it back in before logging back into five9 in order to keep receiving more calls.

Cora
Cora
Customer Care Representative en EE. UU.
Salud, bienestar y deporte, 501-1,000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Easy to use but Crashes Constantly

2.0 hace 5 años

Comentarios: Overall there is more reliable call center software out there besides Five9. I would prefer to use software that was more difficult to use and would require more instruction than an easy to use software like Five9 that is less reliable with its glitching, freezing and shutting down.

Puntos a favor:

The software itself is easy to use after some brief training time. It is very easy to receive inbound calls and there is a easy to recognize sound when a call is coming in and outbound calls are easy to make in the dialer. There are many ways to customize the user experience by adding different 'roles" for employees that are using the software. This way you can customize which employees receive what calls based on their department and what they are trained to handle.

Contras:

The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email. I have had the software freeze during a chat and then log me out of the system.

Respuesta de Five9

hace 5 años

Hi Cora, thank you for sharing your feedback. I've notified your enterprise sales director and he should be reaching out to you shortly to see if he can assist.

Jenelyn
Customer service representative en Filipinas
Telecomunicaciones, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Jenelyn Review

5.0 hace 8 meses

Comentarios: Its very convenient to taking contacts and manage the all contacts

Puntos a favor:

It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the conversation

Contras:

There's a some of bug there's having a lagging and sometimes late a response to the customer

Usuario verificado
Usuario de Linkedin verificado
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Best Product I've ever used

5.0 el año pasado

Comentarios: I was one of the trainers on Five 9 for our company and the fact that it just keeps improving all the time, it's very user friendly, and the reporting is spot on and easy to download

Puntos a favor:

The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true pros. I love how you can monitor calls, listen to call recordings & download them.

Contras:

Honestly nothing really. Compared to the old phone system we used previously; this is night & day.

Patricia
Client Support en EE. UU.
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Five9

4.0 el año pasado

Comentarios: The company uses Five9 as out telephone services. Can received calls and make calls Five9 lets you know about your internet strength.

Puntos a favor:

If the call drops I have the telephone number to call back. It also give the queue volume which lets you know how long the client is waiting.

Contras:

Five9 integrates with Zendesk, If zendesk doesn't work neither does Five9

Jeyson
Dispatcher en EE. UU.
Servicios para el consumidor, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Awesome

5.0 hace 2 años

Comentarios: I’m my opinion the program is great easy to navigate and quickly learn its functions.

Puntos a favor:

The accessibility and the fact it’s a hands on easy navigational program .

Contras:

The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and receive calls

Usuario verificado
Usuario de Linkedin verificado
Banca, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Good CTI

5.0 el año pasado

Comentarios: Overall a great at CTI system

Puntos a favor:

Easy to integrate with Salesforce Call center.

Contras:

N/A. It functions as needed. Pricing is fair

Pedro
CEO en Colombia
Software informático, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Mature omni-channel Contact Center platform

4.0 hace 2 años

Comentarios: A mature and reliable platform but loses credibility after losing the leadership position in the Magic Quadrant of Gartner for CCaaS

Puntos a favor:

Easy of management, reliability, good performance, Voice IVR capabilities and rich voice features

Contras:

Looks like a multichannel platform handling digital channels in isolated modules

Thea
Customer Service Representative en Filipinas
Externalización/deslocalización, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

FIVE 9 as an Innovative and Efficient tool for Outsourcing

5.0 hace 2 años

Puntos a favor:

Voicecall plays a vital role in our job since this is where our operations revolve and how we resolve our customer's concern. I could definitely say that Five 9 is an effective softphone where calls are effectively monitored and delivered to us. There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and helpful in making sure our workflow is smooth.

Contras:

One enhancement that can certainly be helpful to users and management is if the tabs used are smaller and if the call history can be overviewed through hovering through the icons. Without having to leave your current call. This way you may check on other variables from five 9 even though the softphone is minimized.

Alberth
Tech Support Specialist en Honduras
Externalización/deslocalización, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Best contact center tool for customer service.

5.0 hace 2 años

Comentarios: Easy and simply way to log in and start working.Personally I used it to keep track of my worked time and do outbound calls which were really stable and never had issues with the platform

Puntos a favor:

User-friendly platformEasy to log in and get used to it.Great connection and stable call flow.Easy to keep track of time worked.

Contras:

It sometimes went down or blocked our accounts when login in and failed 2 times.We had to submit tickets to get our accounts unlocked which was incredibly fast.

Usuario verificado
Usuario de Linkedin verificado
Aprendizaje en línea, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Very convenient and easy to use

4.0 hace 3 años

Puntos a favor:

I liked having all the information avaliable to you right there for each client

Contras:

At first before auto dialing was set up at had to call each lead individually

Usuario verificado
Usuario de Linkedin verificado
Externalización/deslocalización, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Unbiased Review

4.0 hace 6 años

Comentarios: They provide business solutions on a reasonable price. Their customer service is amazing. I haven't had any issues with how their tech or customer support team handle any issues we bring up. They are very personable. I just hope they launch web app for supervisor view that's included in the premium.

Puntos a favor:

It's easy to use and accessible as long as internet is available. Supervisor views are customizable to fit preference and requirements. Agent applet/softphone app is very user-friendly. It is not intimidating because it looks simple yet professional.

Contras:

Reporting is a pain. It does not show the numbers that will make sense in a BPO setting. Java based application for Supervisor is also excruciating especially if Java version in the PC is not compatible. Good thing agent applet has web-based option now.

Respuesta de Five9

hace 6 años

Hi, thank you for sharing your review. We pride ourselves with our excellent customer service team and it's great to hear your experience has been amazing. Please don't hesitate to reach out to your account manager should you have any questions about our reporting or any other features. We're here to help.

kevin
ccos 2 en EE. UU.
Servicios financieros, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

how great five9 is

5.0 hace 2 años

Comentarios: my experience have been great with no complaints

Puntos a favor:

smooth interface, works great in firefox, edge and chrome

Contras:

would like to see a mobile app for five9

Doug
Vice President
Consultoría de gestión, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: SoftwareAdvice

Five9 is the best Cloud based VOIP system we have found

5.0 hace 7 años

Comentarios: We have tried about 6 different companies for our call center and Customer Service Agents and Five9 by far is the best solution. There are cheaper systems out there but you definitely get what you pay for. In my experience the lower cost solutions will cost you more money to implement and manage than just using Five9 to start.

Puntos a favor:

There are a lot of things we like about Five9. The service and customer support is very good. They are timely and everyone we have worked with is very knowledgeable. The system itself is very user-friendly. Since you are so involved in setting the system up you quickly become familiar with how to work with it and how things actually work.

Contras:

Initially I had concerns about the pricing with Five9's product compared to several other companies. I actually hired 3 different companies and ended the relationships with 2 before even getting them implemented. The customer service and setup of their systems was a nightmare. One took over 2 months to even get setup and after that several things we were promised didn't work. The 3rd company we used for about 6 months and had issue after issue and promise after promise not met. I came back to Five9 as it is worth the investment for my company.

Respuesta de Five9

hace 7 años

Hi Dough, thank you very much for posting this excellent review. We strive to be a true partner to our customers, and our customer support team is one of the things that sets us apart from other vendors. Please let us know if we can ever be of service.

Angelina
Angelina
Customer Advocacy en EE. UU.
Usuario de Linkedin verificado
Restaurantes, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very Useful

5.0 hace 5 años

Comentarios: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Puntos a favor:

What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Contras:

I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Respuesta de Five9

hace 5 años

Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy

Subramanian
CTO en Filipinas
Externalización/deslocalización, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Contact Center Specialist Insight

4.0 hace 3 años

Comentarios: Its good system to start your contact center with value for money

Puntos a favor:

Easy of use and deployment with cloud contact center platform. Specialized in dialer and outbound functionality

Contras:

Advance technology on analytics and AI related needs to be included