ServiceTrade

The wind beneath my wings

Comentarios: Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

Puntos a favor:

ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough. From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for. To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better. Third party integrations have been a breeze, and a staggering amount of third party applications are available.

Contras:

Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

No need to look at any other software!

Comentarios: I really enjoy working with and in ServiceTrade. It checks all of my bases and makes my life easier.

Puntos a favor:

We've been using ServiceTrade for a few years now and really love using it. Before we were just using QuickBooks and this has simplified everything. I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status. It really checks all of our boxes and have no need to look at any other software.

Contras:

I don't really have anything currently that I do not like. I am still using the old dispatch screen because I feel it is a little more basic and I am used to it. I may use the new screen more if it could sort the jobs in alphabetical order. Right now it is hard to find a particular location because you can't sort alphabetically unless something has changed.

Supply Chain Manager

Comentarios: Overall service trade has improved our service operations and have streamlined efficiency

Puntos a favor:

Ability to track and manage jobs, labor, and invoicing.

Contras:

Reporting is a little difficult at times, but i think the new updates have made that easier

Do not risk your company on this product

Comentarios: The initial rollout was great however as fast as the program was operational, they became crickets.
Updates & upgrades have caused unexplained data and functionality loss.
Do not trust them.
You will lose customers and employees

Puntos a favor:

Mobile interface is acceptable Scheduling visibility is adequate

Contras:

No follow through from ST Team Very poor integration Data gets 'lost'

Archer Construction Review

Comentarios: It's been great! It keeps our service division organized, which helps provide good exceptional customer service.

Puntos a favor:

It's very user friendly and keeps us organized.

Contras:

It's not compatible to with ProContractor, our accounting system.

Service Trade Is Welcome Addition To My Business

Comentarios: Wonderful. Very helpful and responsive. The customer service and technical assistance never disappoint.

Puntos a favor:

That it allows me to streamline my business

Contras:

Not many options for customization. Would like to be able to create my own service types

Service Trade Review

Comentarios: This is a great product that works to adapt with you.

Puntos a favor:

Ease of use, offers numerous types of services, ability to sync with Netsuite

Contras:

More complicated larger jobs are difficult and tedious. ServiceTrade could be more intuitive when it comes to progress billing.

Love the product for the service industry

Puntos a favor:

Quick resolution to issues and workflow hiccups

Contras:

Continued education seems to be a big issue for us, it's mostly because of our internal complex workflow but a general educational workshop would be great. I've gone through the certification process a few months ago and those seemed a bit dated as well.

Leveraging Field Software for Success

Comentarios: Outstanding! Great software and greater people!

Puntos a favor:

Servicetrade makes all team members communicate better with our customers to best serve them.

Contras:

Paying in full in 1 payment. It would be better to be able to pay monthly.

Greatly Satisfied!

Comentarios: I absolutely love ServiceTrade. This has made my company more profitable and much more productive.

Puntos a favor:

It is easy to use. Makes my job as supervisor much easier.[sensitive content hidden] is always checking in on us, making sure we are on the right track and showing ways we can improve.

Contras:

The report feature is just too expensive for us. That’s the only negative I have.

Service trade review

Comentarios: Our folks really like it. Its a good service/work order platform

Puntos a favor:

The ease of use and the amount of data it can handle

Contras:

The cost for additional things it does is expensive. Time card, forms, etc.

ServiceTrade Has Transformed Our Business

Comentarios: Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.

Puntos a favor:

ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Contras:

I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!

National Account Sales Manager

Comentarios: Exceptional. ServiceTrade has been a HUGE asset and has allowed us to manage the fire and life safety programs for large customers with ease.

Puntos a favor:

ServiceTrade has been a valuable tool on so many levels. I think ease of management is what I like most.

Contras:

If I had to choose one thing I think it would be how it integrates with certain apps. Hubspot is an example with synch issues but that may be on our end or on Hubspots end.

Indispensable tool to run our fire protection business

Puntos a favor:

Everything all in one place and designed for our industry.

Contras:

Wish the desktop application had a counterpart mobile edition that was easier to navigate when away from the computer.

Drop the Paper

Comentarios: We love ST and cannot imagine going back to the old paper hand written work orders, phone call dispatching and having to look in multiple places for information in order to send an invoice.

Puntos a favor:

The ability to provide our techs with all the info needed in one place. We can track their time via clock events, record comments, deficiencies and photos videos to prove the work was done and to a high standard.

Contras:

Onboarding out technicians was difficult and we learned (after some trial and error) that proper training upfront is imperative. We have also has some issues with Time Card and glitches with the software over time.

Best Decision We Ever Made

Comentarios: ServiceTrade was the best thing we ever did for our company. It increased technician productivity significantly which had a positive effect on the bottom line.

Puntos a favor:

Insight into the current location of technicians and the work they were performing.

Contras:

Having to subscribe to additional products to extract more advanced data.

Air Gurus review

Comentarios: It has been good! Nice people to work with

Puntos a favor:

Keeps us organized, easy to set up customers and recurrences.

Contras:

Can't see sale price on job orders, pictures from jobs don't always come through as an attachment.

Superintendent

Puntos a favor:

Everything Sprinklers Inspections worked order jobs pictures

Contras:

Nothing exciting about this my work is easier

Service Operations Software

Comentarios: Would like to have better customer financial reporting. OTher then that Service trade has been a mager upgrade to running our service department.

Puntos a favor:

Service Trade was very easy to install and roll out, its features contain all we need to manage our field, purchase parts and quote and invoice. I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of the work.

Contras:

Financial reporting and profitability by customer. The systems should have more accurate reporting on the financial status of the customer with out having to look in several places. Or assing a contract to every customer.

Service Trade Good and Bad

Comentarios: I would say that we are happy overall with the ability of the tool. Especially when it comes to dispatch service, service quoting. We are lacking on the service contract, installation management and service inspection forms. We also would really like to have more reporting available. The account management and attention from our account manager [sensitive content hidden] has been excellent and he has been an advocate for our business.

Puntos a favor:

Service Trade is a great tool for dispatch and management of our service business. We are looking for ways to utilize the system to also manage our construction and job costing of our installation business. We are finding that at times it is not as intuitive as we would like to create and utilize data reports from ST. The only way to do this to add a subscription for engineers to build the reports or go to the Enterprise which for a small business is difficult.

Contras:

Some of the features are not quite ready like Service Forms or project management. We have also had some issues with getting parts ledger working 100% and this was not realized until we have gone live with the system. We woudl also like to have the ability to pull live reports to manage our business and don't feel this should require enterprise account if the reporting is already created and available.

ServiceTrade Review

Comentarios: We are extremely happy with the ServiceTrade product and team.

Puntos a favor:

ServiceTrade is easy to use for everyone in our company. This includes field technicians on the mobile app, schedulers, billers, managers, sales, and corporate users. ServiceTrade helps us track recurring services so that inspections are not missed. With deficiency tracking, they make it simple to quote repairs as soon as they're located and get the issues resolved for customers more quickly. The Service Portal for customers allows them to see their inspection reports, photos, job history, and upcoming appointments at a glance.Their support team is always friendly, quick with their responses, and helpful. Behind the scenes, their developers work quickly and thoroughly to ensure that new features are built as requested, tested, and then rolled out with minimal errors.

Contras:

It would be nice for the mobile app and web versions to automatically log users out after a certain period of inactivity. We have found that some technicians have not logged out in several months, which is usually the root cause of mobile app glitches they experience.

Service trade review

Comentarios: Good

Puntos a favor:

It’s good has lots of features and ability

Contras:

Can send messages to customers. It would be nice to be able to send a email from service trade. I like the service link but I don’t like that I have to leave service trade to send a message to a client

ST_Review

Comentarios: Very good.

Puntos a favor:

Ease of tech use in the field and ability to schedule jobs.

Contras:

Some struggles invoicing per "picky" customer requests on our end.

Service Trade Review

Comentarios: We have learned to really like ST as a company and we enjoy using it as our daily scheduler and service system. We are hoping that the ST team is willing to work with us and consider some of our ideas on how t make it better.

Puntos a favor:

I have really enjoyed being able to organize our technicians schedules with ease and all of the history and information we are able to accumulate in this system. Everything you need to know about a customer and a job is always at your finger tips.

Contras:

Parts Ledger has been a pain majority of the time. The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time. It stops working all the time and the process of reversing or editing a PO is too complicated.

Fire Force Service Trade

Comentarios: Over all I am very happy with service trade. I am building a kitchen department and without it I would be very time consuming.

Puntos a favor:

Everyday use and tracking of jobs is user friendly. The reminders for services due is critical to cash flow. The bid system allows us to quickly secure jobs and manage them. Our customers can easily see the photos and reports to justify the expense of keeping their fire systems compliant,

Contras:

I do not not like the canned responses from the service team. I am very busy and when I need help I do not have time to read an article. For the money we spend on this system I feel a live person should help not refer me to an article.