ServiceTrade Commercial

ServiceTrade Commercial

Por ServiceTrade

¿Quién utiliza este software?

Commercial service contractors in industries who provide recurring services. Fire protection, mechanical, HVACR, pressure washing, air duct, kitchen exhaust cleaning, food equipment, door and medical.

Valoración media

247 opiniones
  • En general 4.6/5
  • Facilidad de uso 4.5/5
  • Atención al cliente 4.8/5
  • Funcionalidades 4.4/5
  • Relación calidad-precio 4.6/5

Detalles del producto

  • Precio inicial USD 59.00/mes
  • Detalles de precios Pricing is per tech, per month, paid annually. No fee for office users.
  • Versión gratuita
  • Prueba gratis
  • Implementación En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • ServiceTrade
  • http://www.servicetrade.com/
  • Fundada en 2013

Sobre ServiceTrade Commercial

Designed for commercial service contractors, ServiceTrade helps companies deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-lasting relationships. ServiceTrade streamlines operations with work order management and scheduling, and our web and mobile apps convert service delivery into digital marketing impressions that are memorable and helpful to customers.

Funciones de ServiceTrade Commercial

  • Acceso móvil
  • Base de datos de clientes
  • Control de inventario
  • Enrutamiento
  • Facturación
  • Gestión de centros de atención telefónica
  • Gestión de contratos
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Gestión de técnicos
  • Portal de autoservicio
  • Programación
  • Seguimiento de trabajos
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Base de datos de clientes
  • Control de inventario
  • Enrutamiento
  • Envíos
  • Facturación
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Gestión de técnicos
  • Presupuestos y estimaciones
  • Programación
  • Programación del mantenimiento
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Base de datos de contactos
  • Cobro de pagos en el terreno
  • Enrutamiento
  • Expedición
  • Facturación
  • Firma electrónica
  • Gestión de contratos
  • Gestión de inventarios
  • Gestión de pedidos de trabajo
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento de tiempo en línea
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Compras
  • Gestión de inspecciones
  • Gestión de pedidos de trabajo
  • Gestión de proveedores
  • Lista de tareas (to-do list)
  • Mantenimiento predictivo
  • Programación del mantenimiento
  • Recordatorios
  • Supervisión de condiciones
  • Base de datos de clientes
  • Citas recurrentes
  • Control de inventario
  • Creación de órdenes de trabajo
  • Enrutamiento
  • Gestión de contratos
  • Gestión de expediciones
  • Gestión de trabajos
  • Mantenimiento preventivo
  • Presupuestos y estimaciones
  • Programación

Las opiniones más útiles de ServiceTrade Commercial

The wind beneath my wings

Publicado el 16/5/2018
Joshua C.
Technical Manager
Servicios para instalaciones, 13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

Puntos a favor: ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough.
From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for.
To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better.
Third party integrations have been a breeze, and a staggering amount of third party applications are available.

Contras: Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

ServiceTrade Has Transformed Our Business

Publicado el 2/1/2020
Nicholas R.
CEO
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.

Puntos a favor: ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Contras: I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!

Beat the billion dollar bullies

Publicado el 24/10/2019
Eric C.
RME
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I love all the problems this software was able to solve. I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.

Puntos a favor: The customer service and the company that designs and runs the software. I love the fact that I was able to go paperless.

Contras: Like any complex software, there is a learning curve when implementing. Also, buying this software does not address every aspect of running a service business. For example, live messaging or phone service.

The upload of PDFs is slow

Publicado el 3/6/2018
Ken M.
Technician
Construcción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
3/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
3/5
Asistencia técnica
3/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: It's efficiency

Puntos a favor: The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.

Contras: The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies

ServiceTrade Review

Publicado el 2/1/2020
Mace B.
President
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Both the people and the product are great. It is a great fit for our organization

Puntos a favor: The ease and the learning curb. It has been extremely easy for our field technicians to learn and implement the use of ServiceTrade into their daily routines.

Contras: The development team is constantly coming out with new releases. I wish there was a better way for us to keep up with learning those new features and put them to use.

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