--- description: ¿Qué es y para qué sirve Conversational Cloud? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Conversational Cloud? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Herramientas para crear chatbots](/directory/31596/conversational-ai-platform/software) > [Conversational Cloud](/software/133021/conversational-cloud) # Conversational Cloud Canonical: https://www.capterra.mx/software/133021/conversational-cloud Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/133021/conversational-cloud?page=2) > LivePerson hace la vida más fácil al transformar la forma en que las personas se comunican con las marcas a través del chat y la mensajería compatibles con bots e IA. > > Veredicto: 41 usuarios lo han valorado con **4.3/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Conversational Cloud? Empresas de todos los tamaños que buscan transformar la forma en que se comunican con sus consumidores para aumentar las ventas y mejorar la atención al cliente. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.3/5** | 41 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.2/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.2/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 70% | (7/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: LivePerson - **Ubicación**: New York, EE. UU. - **Constitución**: 1996 ## Contexto comercial - **Precio inicial**: USD 1.00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, Emiratos Árabes Unidos, España, Estados Unidos, Francia, Irlanda, Italia, Japón, México, Nueva Zelanda, Países Bajos, Reino Unido, Singapur, Sudáfrica, Turquía ## Funciones - Acceso móvil - Alertas y notificaciones - Análisis de texto - Análisis visual - Asistencia al cliente - Autoresponders - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Comunicación multicanal - Creación de informes/análisis - Creación de marca personalizable - Desarrollo sin código - Encuestas y comentarios - Formulario sin conexión - Geosegmentación - Gestión de comentarios - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de la base de conocimiento - Gestión de la comunicación - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de tickets de soporte - Herramientas de colaboración - Historial de cliente - Historial de transcripciones/chat - IA y aprendizaje automático - Informes personalizables - Integración de redes sociales - Panel de actividades - Panel de comunicaciones - Portal de autoservicio - Procesamiento de lenguaje natural - Recopilación de datos multicanal - Robot preconfigurado - Segmentación de clientes - Seguimiento de interacciones - Third-Party Integrations - Transferencias/enrutamiento - Varios idiomas ## Integraciones (en total: 9) - Instagram - Meta for Business - NetSuite - Salesforce Sales Cloud - SugarCRM - Twilio - Twitter/X - WhatsApp - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Herramientas para crear chatbots](https://www.capterra.mx/directory/31596/conversational-ai-platform/software) ## Categorías relacionadas - [Herramientas para crear chatbots](https://www.capterra.mx/directory/31596/conversational-ai-platform/software) - [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software) - [Software de compromiso del cliente](https://www.capterra.mx/directory/30906/customer-engagement/software) - [Sistema CRM](https://www.capterra.mx/directory/2/customer-relationship-management/software) - [Software de chat en vivo](https://www.capterra.mx/directory/30797/live-chat/software) ## Alternativas 1. [Slack](https://www.capterra.mx/software/135003/slack) — 4.7/5 (24046 reviews) 2. [LiveChat](https://www.capterra.mx/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.capterra.mx/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Opiniones ### "My experience with Liveengage has been perfect." — 5.0/5 > **Temitope** | *9 de agosto de 2018* | Diseño | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. > > **Puntos en contra**: Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. > > Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. ----- ### "LivePerson - Living up Person's expectations" — 5.0/5 > **Leo** | *13 de agosto de 2024* | Telecomunicaciones | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Very clean interface, meaning is user friendly. We got used to it easily. > > **Puntos en contra**: Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. > > Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. ----- ### "Gets the job done, Room for improvement" — 3.0/5 > **Grace** | *20 de agosto de 2025* | Suministros y equipo para empresas | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) > > **Puntos en contra**: I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" > > Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. ----- ### "A better way to connect with web visitors." — 4.0/5 > **Basiirat** | *25 de agosto de 2018* | Entretenimiento | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. > > **Puntos en contra**: It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. > > LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ----- ### "Great software but could use some upgrades" — 4.0/5 > **Usuario verificado** | *19 de marzo de 2019* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. > > **Puntos en contra**: The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. ----- Página: 1 de 3\ Siguiente: [Página siguiente](https://www.capterra.mx/software/133021/conversational-cloud?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/133021/conversational-cloud) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados