DEAR Systems

¿Quién usa DEAR Systems?

Fabricantes, mayoristas/distribuidores, minoristas y operadores de comercio electrónico.

¿Qué es DEAR Systems?

Integrado con QuickBooks Online y Xero, es adecuado para pequeñas y medianas empresas en los sectores de venta minorista, venta mayorista, fabricación y producción de alimentos que tienen requisitos para administrar los niveles de inventario. La solución cubre todo el ciclo empresarial de la gestión de inventarios. Los minoristas de Shopify, Magento, Amazon y eBay integran los sistemas DEAR para más que solo administrar sus inventarios. DEAR Inventory proporciona características que te brindan la información que necesitas para administrar los costos y maximizar la rentabilidad.

Información sobre DEAR Systems

DEAR Systems

http://dearsystems.com

Fundada en 2012

Vídeo de DEAR Systems
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Resumen de precios de DEAR Systems

DEAR Systems no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de DEAR Systems está disponible a partir de USD 249.00/mes.


Precio inicial

USD 249.00/mes

Versión gratuita

No

Prueba gratis

DEAR Systems: implementación y asistencia

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • En línea

Implementación

  • En la nube, SaaS, web
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • Seminarios web
  • Documentación

Funciones de DEAR Systems

  • Acceso móvil
  • CRM
  • Equipamiento
  • Gestión de SEO
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de opiniones
  • Gestión de promociones
  • Gestión de varias tiendas
  • Marketing multicanal
  • Marketing por correo electrónico
  • Modelos
  • Seguridad de datos

Lista completa de Plataformas de comercio electrónico

  • Conciliación bancaria
  • Contabilidad de deudores
  • Contabilidad de fondos
  • Contabilidad de los proyectos
  • Empresas de contabilidad CPA
  • Facturación
  • Gestión de activos fijos
  • Gestión de impuestos
  • Gestión de nóminas
  • Gobierno
  • Seguimiento de gastos
  • Sin ánimo de lucro
  • Órdenes de compra

Lista completa de Programas de contabilidad

  • CRM
  • Control de calidad
  • Gestión de ciclo de vida del producto
  • Gestión de la producción
  • Gestión de pedidos
  • Gestión de receptas
  • Gestión de retirada de productos
  • Trazabilidad
  • Trazabilidad y seguimiento

Lista completa de Sistemas de trazabilidad en alimentos

  • Compras
  • Códigos de barras/RFID
  • Gestión 3PL
  • Gestión de envíos
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de la calidad
  • Gestión de pedidos
  • Gestión de recibo y almacenamiento
  • Previsión
  • Sincronización en tiempo real
  • Varias ubicaciones

Lista completa de Software de gestión de almacenes

  • Acceso móvil
  • Alertas y notificaciones
  • Creación de informes/análisis
  • Equipamiento
  • Gestión de almacén
  • Gestión de inventario de fabricación
  • Gestión de inventario de minoristas
  • Gestión de proveedores
  • Gestión de renovaciones de pedidos
  • Gestión multicanal
  • Identificación del producto
  • Optimización de inventario
  • Previsión

Lista completa de Software de inventario

  • Firma electrónica
  • Gestión de comisiones
  • Gestión de descuentos
  • Gestión de ingresos
  • Gestión de tarjetas de regalo
  • Integración de comercio electrónico
  • Lectura de códigos de barras
  • Perfil de cuenta de cliente
  • Programa de fidelización
  • Punto de venta (POS) al por menor
  • Punto de venta para restaurantes
  • Varias ubicaciones

Lista completa de Software para punto de venta

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Opiniones de DEAR Systems

Todas las opiniones

Calificación general

4.3/5

Evaluación media

Facilidad de uso 4.2
Atención al cliente 4.4
Funcionalidades 4.1
Relación calidad-precio 4.3

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Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Nick C.
Director
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 3/10/2019

"The best cloud-based Inventory Management option for SMEs"

Comentarios: As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Puntos a favor: As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Contras: If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

  • Fuente de la reseña 
  • Publicado el 3/10/2019
Dallas L.
Office manager
Comercio mayorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    4 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 22/11/2019

"Dear has significantly helped our company"

Comentarios: Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Puntos a favor: We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.
Also the B2B portal has been a nice addition to our company as well.

Contras: I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Respuesta de proveedores

por DEAR Systems el 21/4/2020

Hello Dallas,

Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you.

Best Regards,
DEAR Team.

  • Fuente de la reseña 
  • Publicado el 22/11/2019
Luke G.
IT Manager
Comercio mayorista, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 28/1/2021

"A shot in the arm every business needs"

Comentarios: A worthwhile and rewarding learning curve.

Puntos a favor: Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live. The support is amazing - its on what's app for goodness sake, can't get much better than that. The UI is very clean and intuitive. The integrations save loads of time and money. Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you.

Contras: It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;) There is not much I can put in this box that dear isn't aware of and attempting to address in earnest. The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems.

Respuesta de proveedores

por DEAR Systems el 9/2/2021

Hello Luke,

Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro.

Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns.

Best Regards,
DEAR Team.

  • Fuente de la reseña 
  • Publicado el 28/1/2021
Cole N.
Production Technician
Fabricación de productos eléctricos/electrónicos, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    1 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    2 /5
  • Asistencia técnica
    1 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 3/3/2020

"Poor Experiences"

Comentarios: I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

Puntos a favor: It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

Contras: This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy

Respuesta de proveedores

por DEAR Systems el 15/4/2020

Hello Cole,
Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
Best Regards,
DEAR Team.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 3/3/2020
Luke M.
CEO
Alimentación y bebidas, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 24/6/2019

"Great Product, Great Price"

Comentarios: DEAR does exactly what it says it does, its a no frills solution for a company with basic inventory needs. We moved to DEAR from MS Dynamics NAV due to the fact that Dynamics options were limitless and for a still small but growing business it was too feature heavy and navigating around to get to the parts we needed was tiresome. What I'd really like to see is a stronger roadmap now from Dear to ramp up their features, particularly reporting isn't great, its quite static and you can't build your own, so a report builder would be ideal or an integration with a BI service so that you can build reports elsewhere. Our particular bugbear is trying to track down stock by batch and location, the information is there but its not in the best format. However for the price you can't complain, dear is an easy to use product that serves a wide variety of needs.

Puntos a favor: Easy to use, value for money, cloud based, integrates with finance package, support is great.

Contras: Reporting functionality needs work, no ios app, light on more advanced features

  • Fuente de la reseña 
  • Publicado el 24/6/2019