¿Qué es Crelate?
Crelate es una solución moderna, rápida y con todas las funciones para la gestión de relaciones con los talentos y el seguimiento de candidatos. Está diseñada específicamente para agencias de reclutamiento, empresas de búsqueda de ejecutivos y personal, así como para equipos profesionales de reclutamiento corporativo. Las características incluyen integración con clientes de Outlook, seguimiento automático del correo electrónico, flujos de trabajo flexibles, portal de candidatos, acceso para dispositivos móviles, presentaciones de clientes y más. Los precios son transparentes, sin tarifas de configuración. Además, ofrece equipos de migración de datos experimentados y una excelente atención al cliente.
¿Quién usa Crelate?
Crelate se centra en empresas de búsqueda de ejecutivos y personal, agencias de reclutamiento y otras empresas de reclutamiento de personal especializado. También admite equipos internos dedicados de reclutamiento corporativo.
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Opinones de Crelate
Crelate Talent - by a recruiter
I can track jobs, candidate progress, status, etc, very very easily
The customer service is great. A bit slow - no one is there when you call - but they call you back, are very friendly and very thorough
Puntos a favor:
1. Implementation consists....of a few minutes of work with the support team to get going 2. They can do a data conversion fairly quickly. 3. Learning to get started in it in is fast and intuitive. Then, as you learn more about it and figure out how to do things better, you can change what you do - and your prior work is not completely messed up! 4. Integration with my company website and with job boards is simply fantastic
Data conversion is expensive - but, I guess, so is everyones....
Respuesta de Crelate
hace 3 años
Thank you for taking the time to write this review. I must agree with you about your third point. Being able to evolve your process, and keep your prior work, is something I have become thankful for too.
Useful but Cluttered
Comentarios: I think Crelate is an okay alternative to Avionte, but its cluttered setup makes it difficult to adapt to.
Puntos a favor:
Mass emails, bulk texts, and easily access templates for all is perfect. The map options when doing radius searches of clients or candidates is great once you figure out how to access it.
I had the activity feed and wish I could remove it or filter it so I only see my activity. The cluttered appearance of the app is frustrating as well, making it hard to access when using a smaller screen. Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in. RC isn't very accessible friendly within Crelate and is easier to use outside of the browser, but you're still getting duplicate calls/text/notifications from all. The radius search is complicated to access and should be available within a list - it's frustrating to have to double back multiple times to get back to the list I was on. Candidate updates and movement on lists is frustrating - I'm making calls to 150+ people and any updates made to a candidate profile will remove them to another portion of the list which can make tracking who I've called while I'm making the calls very complicated. Imported candidates often have missing information despite it being clearly noted on their resume. Resume imports have so many errors it's often easier to import manually. Past jobs import as being current and there doesn't seem to be rhyme or reason to it. Your Chrome extension isn't great - I'll try to import a LinkedIn profile and the current employment dates disappear when I try to select the employer (because Crelate NEVER pulls that information correctly).
CRM is lacking
Comentarios: In terms of a CRM, Crelate lacks advanced search and sort capabilities. In certain areas, you can only sort lists of clients and contacts by most recent date. Their mass email limits are really oppressive, and selecting lists to mass email is difficult. They also created a TON of duplicates during our data integration process. We had to do a lot of manual work to categorize sales contacts vs candidates. I can't get a good call flow because every time I log an activity on a sales contact, the entire list re-sorts by most recent activity date. I then have to find where I left off, which can be hundreds of rows down by that point. Creating lists is aggravating because I can only add sales contacts to email campaigns in batches of 100, and even then, there is a bug that keeps showing the original quantity of contacts from the list, so I can't tell how many more times I need to click to the next page and add the next 100 sales contacts.
Puntos a favor:
It integrates pretty well with RingCentral for click-to-dial
During our demo process, we were told by two people that we can send an unlimited number of emails a day. They don't tell you that they mean an unlimited number of INDIVIDUAL one-off emails. I told them the quantity of emails I need to send on a daily/weekly basis and they said they can handle it. This was untrue.
A Great Product in the Making
Comentarios: My overall impression of Crelate is that its a very ambitious and powerful potential tool that is still in its early phases of trying to be everything it wants to be. I see the vision for how it is completely set apart from other systems, and am fully on board with where it's going.However, as I've mentioned, we've recognized a steady occurrence of bugs or design implementations that often set us back in what we're trying to accomplish in our day to day efforts. Have voiced many of these either to our account manager (when important enough) or via the feedback boards to try to gain movement on them, but understandably, can only implement so much at once, and we are just one of many clients.
Puntos a favor:
Crelate offers us, as an Executive Recruiting Firm, the ability to stand out in what and how we present to our clients. The customizability of the workflows, reporting, and process implementation are unlike any other system we've worked with or demoed in the past, and I have a lot of confidence that this will set us apart in the future.
In our (roughly) 1 year on the product, despite steady improvements and feature rollouts, there seems to be just a few pieces missing that would really accelerate the ease of use of the product on a basic user level. Things like searching would be much easier if we were able to have default search templates, for example. Or when we go to do certain searches, we notice a search parameter doesn't work quite the way we want, or can't quite do exactly what we intended it to do. Sequencing and reporting features are wonderful ideas that just have small executional problems that create small but frustrating holes in what you're trying to accomplish. For example a lot is tracked in reporting around leads, but we discovered a small problem where Leads (due to converting into Jobs at certain stage changes) can't be put into the same "Cancelled" sales stages as jobs. So to get around it we create additional "Lead Closed" stages that bog down the options for sales stages, when the ideal option would be to just have a single "Closed" or "Cancelled" stage for all Leads and Jobs that doesn't convert anything.It almost seems that in the ambition to be good at 100 things at once, there end up being few features of the system that aren't really fleshed out to factor in as many case scenarios as you'd like.I feel like it will get there, but as it stands, I see areas where the product is suffering from either bugs or small design implementations that disadvantage the day to day recruiter.
19 Years of Recruiting w several ATS's and Crelate is the VERY FIRST one I can say I LOVE!
Comentarios: My experience with Crelate has been the best experience above all others. I tried Exelare and CEIPAL in 2021 when deciding on a new ATS. The customer support was below par and the only way you could get trained was to schedule long 1 hour meetings in the middle of your day (and the support person's English was difficult to understand). Exelare had a very limited help/knowledge base. With Crelate, they have Chat Support with EXCELLENT, KNOWLEDGABLE Support Reps who respond within 1 to 4 hours, and they PROBLEM SOLVE with you. The Crelate team really cares about your success with their ATS. They have an active Feedback website where you can easily provide feedback - and they use this feedback to make changes and implement updates multiple times a year. They also notify you personally if your feedback was implemented. The ATS keeps getting better and better. They listen to what the customer needs/wants. After using dozens of ATS's over the years, I've learned that the #1 feature you should evaluate is the quality of their Customer Support. Crelate is five stars when it comes to fast, quality, problem-solving support.
Puntos a favor:
Very visual and customizable. #1 is their AMAZING CUSTOMER SUPPORT. You can also hire their Professional Services/Product team for a very small monthly fee for one-on-one video meeting support when you have a complex concept you're trying to implement into Crelate.
I wish there was a modular, visual "Dashboard" that incorporated some AI technology that would help detect lapsed activities, and it could be customized based on user type (Executive, Recruiter, Salesperson, etc.)