--- description: ¿Qué es y para qué sirve InvGate Service Management? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es InvGate Service Management? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [InvGate Service Management](/software/133392/service-desk) # InvGate Service Management Canonical: https://www.capterra.mx/software/133392/service-desk Page: 1 / 6\ Siguiente: [Next page](https://www.capterra.mx/software/133392/service-desk?page=2) > Software intuitivo para gestión de servicio. Fomenta la colaboración de los usuarios con automatizaciones e integraciones clave. > > Verdict: Rated **4.6/5** by 108 users. Top-rated for **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa InvGate Service Management? Organizaciones medianas y grandes. Empresas privadas de todos los sectores, organizaciones gubernamentales, ONG e instituciones educativas confían en InvGate Service Desk para satisfacer sus necesidades de ITSM (administración de servicios de TI, por sus siglas en inglés). ## Quick Stats & Ratings | Metric | Calificación | Detail | | **En general** | **4.6/5** | 108 Opiniones | | Facilidad de uso | 4.7/5 | Based on overall reviews | | Asistencia al cliente | 4.6/5 | Based on overall reviews | | Relación calidad-precio | 4.5/5 | Based on overall reviews | | Funciones | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: InvGate - **Ubicación**: San Francisco, EE. UU. - **Founded**: 2004 ## Commercial Context - **Precio inicial**: USD 17.00 - **Modelo de precios**: (Prueba gratis) - **Target Audience**: 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000 - **Deployment & Platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, inglés, portugués - **Available Countries**: Alemania, Argentina, Australia, Bolivia, Brasil, Canadá, Chile, China, Colombia, Costa Rica, Ecuador, El Salvador, Emiratos Árabes Unidos, España, Estados Unidos, Guatemala, Honduras, India, Japón, México and 9 more ## Funciones - Alertas y notificaciones - Alerts/Escalation - Análisis - Asistencia al cliente - Catálogo de servicios - Comunicación multicanal - Configuration Management Database (CMDB) - Control/Acceso remoto - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de centros de atención telefónica - Gestión de comentarios - Gestión de configuración - Gestión de contratos o licencias - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de la base de conocimiento - Gestión de problemas - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets - Gestión de tickets de soporte - Gestión de versiones - Gestión del cambio - Gestión del conocimiento - Herramientas de colaboración - Macros y modelos de respuestas - Modelos personalizables - Panel de actividades - Panel de comunicaciones - Portal de autoservicio - Priorización - Real-Time Notifications - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento de interacciones - Seguimiento de problemas - Third-Party Integrations - Varios idiomas ## Integrations (28 total) - Asana - Azure DevOps - BambooHR - Confluence - Deel - Expensify - Factorial - FileWave - Five9 - Gmail - Google Calendar - Greenhouse - Invgate Asset Management - Jira - Lansweeper ... and 13 more integrations ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) ## Categorías relacionadas - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) - [Software para servicios informáticos](https://www.capterra.mx/directory/30672/it-service/software) - [Software de ITSM](https://www.capterra.mx/directory/30676/itsm/software) - [Software de gestión de quejas](https://www.capterra.mx/directory/30674/complaint-management/software) - [Programas de asistencia remota](https://www.capterra.mx/directory/30928/remote-support/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.capterra.mx/software/61368/salesforce) — 4.4/5 (18760 reviews) 2. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4066 reviews) 3. [LiveChat](https://www.capterra.mx/software/62194/livechat) — 4.6/5 (1708 reviews) 4. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [Freshdesk](https://www.capterra.mx/software/124981/freshdesk) — 4.5/5 (3396 reviews) ## Opiniones ### "Help Desk" — 4.0/5 > **Carlos José** | *21 de julio de 2022* | Importación y exportación | Recommendation rating: 10.0/10 > > **Puntos a favor**: Easy use for the user. Status of the tickets and who owns them works well. Approvals and confirmations work very well. The Report sistem of the tickets is very strong. The solution's time system provide many information The way to comunicate with user and managers makes a good comunication systema and the record helps to avoid misunderstandings. > > **Puntos en contra**: There are some status that we dont understand The configuration of the help desk and all the managment of tickets can be better Export information of tickets is very dificult The time reports arent the best, we have all in minutes, not hours. So the SLA reports can be better The dashboards are slow to configure, for example backlog tickets can´t be use with filters. > > In general is the best Help Desk i ever see. We could give more potencial, but is only a matter of time. ----- ### "Irresistable Service Management Platform" — 5.0/5 > **Jessica** | *17 de noviembre de 2024* | Diseño gráfico | Recommendation rating: 9.0/10 > > **Puntos a favor**: InvGate Service Management delivers an effortless and credible services to clients and companies. > > **Puntos en contra**: InvGate Service Management lacks proper AI integration > > InvGate Service Management is the valuable service solution ----- ### "InvGate Service Desk helps me manage all my IT support requests in one place, making my job much easier\!" — 3.0/5 > **Adrian** | *16 de septiembre de 2024* | Bienes de consumo | Recommendation rating: 9.0/10 > > **Puntos a favor**: The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process. > > **Puntos en contra**: The interface could be a bit more customizable, and I wish there were more integrations with third-party tools. ----- ### "Service Desk has made our support manageable" — 5.0/5 > **Usuario verificado** | *23 de octubre de 2019* | Almacenamiento | Recommendation rating: 8.0/10 > > **Puntos a favor**: -Very good end-user experience -Never miss a request -Integration with JIRA -Application integration (widgets) > > **Puntos en contra**: -Setup is tedious -Getting the correct permissions for all agents/users is a frustrating experience -Somewhat confined to canned reports with little customization > > Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support. ----- ### "Stunningly beautiful yet powerful\!" — 4.0/5 > **Windy** | *24 de junio de 2020* | Software informático | Recommendation rating: 10.0/10 > > **Puntos a favor**: - Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb. - Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query. - Gamification is fun\! > > **Puntos en contra**: Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome. > > We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these. I have used ServiceNow \& Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution. ----- Page: 1 / 6\ Siguiente: [Next page](https://www.capterra.mx/software/133392/service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.mx/software/133392/service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data