¿Quién utiliza este software?
The KACE SMA Service Desk allows for customization for an organization's needs. It provides automation for repetative tasks and a knowledge base to allow customers to access common solutions.
Valoración media26 reseñas
- En general 4 / 5
- Facilidad de uso 3.5 / 5
- Atención al cliente 3.5 / 5
- Funciones 4 / 5
- Relación calidad-precio 4 / 5
Detalles del producto
- Detalles de precios Contact Quest Systems Inc. for pricing details
- Versión gratuita No
- Prueba gratis Sí
En la nube, SaaS, web
Móvil: nativo de iOS
Móvil: nativo de Android
Datos del proveedor
Sobre nosotros Dell KACE
Comprehensive and easy-to-use appliance-based help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems.
Funciones de Dell KACE
- Almacenamiento de documentos
- Chat en tiempo real
- Comunicación multicanal
- Creación de marca personalizable
- Enrutamiento automatizado
- Gestión de SLA (Service Level Agreement)
- Gestión de la base de conocimiento
- Gestión de recursos informáticos
- Integración de correo electrónico
- Portal de autoservicio
- Seguimiento de interacciones
- Seguimiento de tickets y problemas
- Supervisión de redes
Las reseñas más útiles sobre Dell KACE
Revisado el 12/3/2018
An overall nice solution for managing computer inventory, updates and Help Desk tickets.
Puntos a favor: Managing computer updates is a breeze. The Service Desk ticketing section works really well for setting up different queues for different types of tickets and allows for setting up many different user groups and processes.
Contras: Support has never been the best for this when Dell had it and now that Quest software bought this out it, unfortunately, is not much better. One annoying bug that has yet to be fixed is that a users out of office message can trigger a ticket to be updated and then create an endless loop of Kace sending out ticket updated notifications to the users and then the out of office reply updates the ticket again and on into infinity. We've had a few tickets spiral out of control like this and really affect performance. Support didn't have a solution only a cheap workaround.
Revisado el 9/1/2018
KACE has revolutionized how we survive our customers
Puntos a favor: Once you have customized KACE to your environment and deployed the agent to your end points, the amount of information that is pulled can be categorized and reported against, giving you a good look into the health of your hardware. Distributing new software and 3rd party updates to devices is very easy and can be scheduled to run at various times.
Contras: Initial setup can be grueling. I would recommend a partner come in and perform the setup. I find it a bit aggravating that if I have multiple KACE windows open, when a page refreshes it will load one of the other windows instead. Of course that's not an issue with the software per say, just the way i want to use it.