Dell KACE

Dell KACE



Valoración media

21 reseñas
  • 4 / 5
    En general
  • 3.5 / 5
    Facilidad de uso
  • 3 / 5
    Atención al cliente
  • 4 / 5
    Características
  • 3.5 / 5
    Relación calidad-precio

Detalles del producto

  • Prueba gratis
  • Implementación
    En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    Documentación
  • Asistencia
    En línea

Datos del proveedor

  • Dell
  • http://www.dell.com

Información sobre este software

Comprehensive and easy-to-use appliance-based help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems.


Funciones de Dell KACE

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Integración de correo electrónico
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Seguimiento de tickets y problemas
  • Supervisión de redes

Las reseñas más útiles sobre Dell KACE

An overall nice solution for managing computer inventory, updates and Help Desk tickets.

  Traducir con Google
4/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
1 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Puntos a favor: Managing computer updates is a breeze. The Service Desk ticketing section works really well for setting up different queues for different types of tickets and allows for setting up many different user groups and processes.

Puntos en contra: Support has never been the best for this when Dell had it and now that Quest software bought this out it, unfortunately, is not much better. One annoying bug that has yet to be fixed is that a users out of office message can trigger a ticket to be updated and then create an endless loop of Kace sending out ticket updated notifications to the users and then the out of office reply updates the ticket again and on into infinity. We've had a few tickets spiral out of control like this and really affect performance. Support didn't have a solution only a cheap workaround.

KACE has revolutionized how we survive our customers

  Traducir con Google
4/5
En general
3 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Puntos a favor: Once you have customized KACE to your environment and deployed the agent to your end points, the amount of information that is pulled can be categorized and reported against, giving you a good look into the health of your hardware. Distributing new software and 3rd party updates to devices is very easy and can be scheduled to run at various times.

Puntos en contra: Initial setup can be grueling. I would recommend a partner come in and perform the setup. I find it a bit aggravating that if I have multiple KACE windows open, when a page refreshes it will load one of the other windows instead. Of course that's not an issue with the software per say, just the way i want to use it.

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