¿Quién utiliza este software?

Helprace is dedicated to providing customer service solutions to small or emerging businesses who are looking for an opportunity to better engage with their customers.

Valoración media

3 reseñas
  • 5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • Características
  • 5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    Pay for the service you need. Choose between multiple app combinations.
  • Versión gratuita
  • Implementación
    Instalado: Mac
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • Helprace
  • http://helprace.com/
  • Fundada en 2011

Información sobre este software

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of.

  • 360 Degree Feedback
  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Billing & Invoicing
  • Call Reporting
  • Community Forums
  • Complaint Monitoring
  • Contract / SLA Management
  • Contract Management
  • Customer Database
  • Customer Engagement Center
  • Customer Experience Management
  • Document Management
  • Feedback Collection
  • Help Desk
  • IT Service Desk
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Ticket Management
  • Trouble Ticketing
  • Work Order Management

Últimas reseñas disponibles sobre Helprace

Traducción realizada automáticamente. Mostrar la reseña original

Helprace makes our customers happy

En general
5 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much.

Puntos a favor: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy.

Puntos en contra: I'd like to integrate Helprace with Slack because we all use it around the office and love it.

Traducción realizada automáticamente. Mostrar la reseña original

Great Product

En general
5 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: I have been in the IT world for several years. I faced trouble to maintain communication with our customer. I was trying to find out solution and finally got it! Helprace is an awesome help desk with a self-service portal in one simple app. This is the first reply and i am very much benefited to use this. Flexibility to customize the wide range of features for specific application or special reporting needs. Software support has been attentive and effective. It appears to be effective at keeping malware out. My entire customer is very happy now for getting quick services. I am very impressed with this product.