--- description: ¿Qué es y para qué sirve Helprace? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Helprace? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [Helprace](/software/135036/helprace) # Helprace Canonical: https://www.capterra.mx/software/135036/helprace Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/135036/helprace?page=2) > Características: Reglas de caso, macros, SLA, acciones guardadas, colisión de agente, borradores, modificaciones, integración con correo electrónico, sistema de contacto con el cliente, creación de informes > > Veredicto: 7 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Helprace? Helprace se dedica a brindar soluciones de atención al cliente a empresas pequeñas o emergentes que buscan una oportunidad para interactuar mejor con sus clientes. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 7 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 3.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Helprace - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 10.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - Alerts/Escalation - Base de datos de clientes - Búsqueda de texto completo - CRM - Catalog Management - Comunicación multicanal - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Discussions/Forums - Encuestas y comentarios - Enrutamiento automatizado - Formularios personalizables - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de colas de espera - Gestión de comentarios - Gestión de contenidos - Gestión de correo electrónico - Gestión de encuestas y sondeos - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de la experiencia del cliente - Gestión de tareas - Gestión de tickets de soporte - Gestión del conocimiento - Herramientas de colaboración - Ideation - Modelos personalizables - Panel de actividades - Portal de autoservicio - Priorización - Supervisión de quejas - Third-Party Integrations - Varios idiomas ## Integraciones (en total: 4) - Email Validation - Google Analytics 360 - Meta for Business - WordPress ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) ## Categorías relacionadas - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) - [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.mx/directory/30541/customer-satisfaction/software) - [Software de soporte al cliente](https://www.capterra.mx/directory/32315/customer-support/software) - [Software para gestión de reseñas](https://www.capterra.mx/directory/31024/review-management/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho Desk](https://www.capterra.mx/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [TeamSupport](https://www.capterra.mx/software/87908/teamsupport) — 4.5/5 (848 reviews) 5. [Bitrix24](https://www.capterra.mx/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Opiniones ### "Helprace makes our customers happy" — 5.0/5 > **Alex** | *26 de diciembre de 2015* | Internet > > **Puntos a favor**: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy. > > **Puntos en contra**: I'd like to integrate Helprace with Slack because we all use it around the office and love it. > > As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much. ----- ### "Great feedback and support software" — 5.0/5 > **Piotr** | *21 de julio de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love the integration of ticketing system, forum and ideas/feedback forum. > > **Puntos en contra**: There are some small UX issues but I can't remember any right now. > > We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then. ----- ### "Terrible Software" — 4.0/5 > **Jacob** | *16 de septiembre de 2018* | Comercio minorista | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: I love that I can view my customer information all in one place within the customers tab > > **Puntos en contra**: I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck. > > I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you ----- ### "Very effective and easy to use" — 5.0/5 > **Ken** | *10 de mayo de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: cost effective and easy to use. very effective in giving customers a help and support platforms and services > > **Puntos en contra**: integration with other CSM or email services that are commonly used in the customer service industry > > great customer help portal with minimum efforts ----- ### "Helprace Gets the Job Done" — 4.0/5 > **Usuario verificado** | *2 de febrero de 2019* | Servicios financieros | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Able to track all of your customers and interactions with customers in a single place. Also provides some visual insights into your communication, such as graphs and charts. > > **Puntos en contra**: Helprace is somewhat barebones as a software. I wish it would add more features, but it seems as though the company is reluctant to keep adding to the software. For the basic needs, however, Helprace suffices. > > Helprace is pretty basic and for lower-scale businesses, but ends up accomplishing the job when it comes to reaching out to and staying in contact with your customers. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.mx/software/135036/helprace?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/135036/helprace) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Datos estructurados