¿Quién utiliza este software?

Helprace is dedicated to providing customer service solutions to small or emerging businesses who are looking for an opportunity to better engage with their customers.


Valoración media

5 reseñas
  • 5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $9/mes
  • Detalles de precios
    Pay for the service you need. Choose between multiple app combinations.
  • Versión gratuita
  • Implementación
    En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Helprace
  • http://helprace.com/
  • Fundada en 2011

Información sobre este software

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of.


Funciones de Helprace

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Gestión de recursos informáticos
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alertas y alzada
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Gestión de la experiencia del cliente
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Análisis
  • Call Reporting
  • Comentarios de 360 grados
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Últimas reseñas disponibles sobre Helprace

Traducción realizada automáticamente. Mostrar la reseña original

Helprace makes our customers happy

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much.

Puntos a favor: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy.

Puntos en contra: I'd like to integrate Helprace with Slack because we all use it around the office and love it.

Traducción realizada automáticamente. Mostrar la reseña original

Very effective and easy to use

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: great customer help portal with minimum efforts

Puntos a favor: cost effective and easy to use. very effective in giving customers a help and support platforms and services

Puntos en contra: integration with other CSM or email services that are commonly used in the customer service industry