¿Quién usa innRoad?

innRoad es un PMS (sistema de gestión de propiedades, por sus siglas en inglés) basado en la nube y diseñado para satisfacer las necesidades de las propiedades de todos los tamaños, incluidos hoteles, moteles, resorts, B&B, cabañas y campamentos. Brinda servicios en Estados Unidos, Canadá y Reino Unido.

¿Qué es innRoad?

innRoad es un sistema de gestión de propiedades basado en la nube y diseñado para satisfacer las necesidades de las empresas de hostelería de todos los tamaños, incluidos hoteles, moteles, resorts y B&B, cabañas y campamentos. innRoad proporciona las herramientas para ayudar a los usuarios a gestionar los negocios de hostelería.

Información sobre innRoad

innRoad

http://www.innroad.com

Fundada en 2000

Vídeo de innRoad
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Resumen de precios de innRoad

innRoad no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de innRoad está disponible a partir de USD 79.00/mes.


Precio inicial

USD 79.00/mes

Versión gratuita

No

Prueba gratis

innRoad: implementación y asistencia

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • Horas laborables
  • En línea

Implementación

  • Instalado: Mac
  • En la nube, SaaS, web
  • Instalado: Windows
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En persona
  • En vivo en línea
  • Seminarios web
  • Documentación

Funciones de innRoad

  • Asistencia al cliente
  • CRM
  • Gestión de promociones
  • Gestión de reserva de habitaciones
  • Gestión de tasas
  • Notas de reserva
  • Reserva de actividades
  • Reserva de terceros
  • Reservas de grupo

Lista completa de Sistemas de reservas

  • Automatización de marketing
  • CRM
  • Catering
  • Contabilidad integrada
  • Estancia prolongada
  • Gestión de empleados
  • Gestión del mantenimiento
  • Integración de GDS y OTA
  • Para alquileres vacacionales
  • Programa de fidelización
  • Propiedad única
  • Punto de venta (POS)
  • Reserva en línea
  • Varias propiedades

Lista completa de Software para hoteles

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Opiniones de innRoad

Todas las opiniones

Calificación general

4.5/5

Evaluación media

Facilidad de uso 4.4
Atención al cliente 4.7
Funcionalidades 4.4
Relación calidad-precio 4.4

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Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Carla B.
Sales Manager
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 6/12/2017

"Customer Service Is The BEST!!!"

Comentarios: It was an easy transition from our previous pms. Customer support is excellent.

Puntos a favor: The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made.

Contras: We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property.

  • Fuente de la reseña 
  • Publicado el 6/12/2017
Tammy W.
Owner
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 24/6/2020

"Love this Product!"

Comentarios: Innroad has been very responsive to the needs of the user. As a user if the product was not able to perform a particular function i was able to submit it as an possible future upgrade to be reviewed. The last update that was done handled several of the additional functions I wanted to see in the software. My experience has been great and I have had very little issues.

Puntos a favor: Innroad was great with the set-up. They worked closely with me to make sure they set the product up correctly right from the beginning. The data transfer went smoothly as well. I like that if I want to make changes to the initial set up it is very user friendly for me to make changes myself. The visual is excellent to see the status of our hotel at a glance.

Contras: There is always something more that you want from a software just because every business is unique. I find that Innroad does look for solutions to these problems. The only function the system cannot perform for me at this time is to allow a guest to not only book a room online but to be able to book other rental equipment that has a limited supply. The software assumes that other rental equipment has an unlimited supply.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 24/6/2020
Laura D.
Owner/Manager
Hostelería, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 11/1/2021

"I am very happy with my choice"

Comentarios: I could not be happier. I am very glad I chose innRoad.

Puntos a favor: I chose innRoad because it seemed easy to use with lots of features and they offered customer service via telephone. Every time I have called (only a few times since we started a couple of months ago) I received excellent service with all of my questions answered and issues resolved. This is so different from the last company I used. I have not used the software long enough to make a complete evaluation, but so far, so good. I am looking forward to a great 2021 season with innRoad!

Contras: Although the software seemed very easy to use and intuitive, I am still getting used to it. I'm still in the learning phase so things seem complicated but with great customer support, I am moving along quickly. We are closed for the season so it's really slow but a great time to learn.

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 11/1/2021
Kelly C.
Owner
Hostelería, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
  • Calificación global
    3 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 14/12/2016

"inroad software review"

Comentarios: Overall the new software is an improvement over the previous, and ever-changing version. Many more user-friendly features have been added that make it more natural for the average computer user (who, like me, may not spend gobs of time sitting at a desk with a computer) to use. I think the biggest issue I have with the new software is that the color scheme makes little sense. This has not been an improvement. The previous version was simpler for the mind to comprehend, in terms of what the colors meant. For instance, when, on the tape chart, a guest checked out, on the old system one could clearly and logically understand that the "grayed out" color meant guest had departed. Now, the colors actually get brighter and more colorful at check-out, and the association with activity, at least for this 59 year-old, is lost. But I will say the customer support is fantastic. InnRoad has always been easy to access and helpful, and that is why after 7 years with our two Inns we have not changed.

Puntos a favor: Ease of use, now, with things like being able to "right click", and being able to check out multiple rooms at one time, etc..

Contras: I mentioned previously I do not like the color scheme. It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room".
Also, and this is the most important issue I have, is that at least HALF the time I go onto inroad, no matter which browser I am using, I am not permitted to scroll in the tape chart. It is very frustrating. I have called for help and as always inroad personnel have been very helpful, but it keeps happening over and over again.

  • Fuente de la reseña 
  • Publicado el 14/12/2016
Baris G.
Hotel Manager
Hostelería, 10,000+ empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 21/11/2020

"Once great PM solution with a great customer service"

Comentarios: InnRoad needed a alot of training for our staff to be able to be used with its full capability for the beginners who are not familiar with multiple channel management softwares. Customer care representatives are responsive and smart at solving the problems we have faces so far.

Puntos a favor: Customer service representatives are pretty familiar with each module of Innroad as if they are a real user of the platform so that they can understand our problems and figure out solutions about the side effects along with the major aspects of the problem that our officials counter. OTA integrations works flowlessly and the updates we have pushed are reflected to all the integrated platforms without delay.

Contras: If you are familiar with the multiple channel management programs like me it is easy to understand the workflow of the platform however for the inexperienced staff we needed a alot of training to get them used to use the platform with all capabilities. I needed to eaither assist them manually or direct them to the customer care representatives which is not good for a successful product like Innroad.

  • Fuente de la reseña 
  • Publicado el 21/11/2020