ecomdash

ecomdash

Por ecomdash

¿Quién usa ecomdash?

Pequeñas y medianas empresas que venden en múltiples mercados con necesidades complejas de procesamiento de pedidos, inventario e integración de datos de back-end y buscan una solución de software asequible.

¿Qué es ecomdash?

Ecomdash es una empresa de software de gestión de inventarios y ejecución de pedidos que brinda la opción de administrar todos los canales de ventas online desde un único panel. Coordina los niveles de ventas y existencias en plataformas como eBay, Amazon, Etsy y más, con creación de informes y sincronización automática. Este software es ideal para pequeñas y medianas empresas. Incluye consultoría y prueba gratis de 15 días. Todos los clientes de Ecomdash reciben una cuenta gratuita de Pitney Bowes. Esta tiene un valor anual de 180 $.

Información sobre ecomdash

ecomdash

http://www.ecomdash.com

Fundada en 2012

Resumen de precios de ecomdash

ecomdash no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de ecomdash está disponible a partir de USD 60.00/mes.

Precio inicial

USD 60.00/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Formación

En vivo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de ecomdash

Sistemas de gestión de pedidos
Gestión de catálogos
Gestión de envíos
Gestión de ingresos
Gestión de inventarios
Gestión de pedidos
Gestión de pedidos especiales
Pedidos recurrentes
Registro de pedido
Seguimiento de pedidos
Tratamiento de pedidos
Carro de compra
Comercio móvil
Comercio social
Gestión de SEO
Gestión de canales
Gestión de catálogos
Gestión de ingresos
Gestión de inventarios
Gestión de pedidos
Gestión de promociones
Integración del mercado
Marketing por correo electrónico
Sincronización de datos
Códigos SKU/UPC
Códigos de barras/RFID
Gestión de artículos
Gestión de proveedores
Gestión de renovaciones de pedidos
Optimización de inventario
Previsión
Registro de entrada y salida
Seguimiento de costes
Seguimiento de inventario
Seguimiento de números de serie
Acceso móvil
Alertas y notificaciones
Creación de informes/análisis
Equipamiento
Gestión de almacén
Gestión de inventario de fabricación
Gestión de inventario de minoristas
Gestión de proveedores
Gestión de renovaciones de pedidos
Gestión multicanal
Identificación del producto
Optimización de inventario
Previsión
Creación de informes/análisis
Gestión de abastecimiento
Gestión de información de productos
Gestión de pedidos
Gestión de proveedores
Gestión de servicio de atención al cliente
Integración de comercio electrónico
Optimización de precios
Seguimiento de envíos
Servicios de dropshipping

Opiniones de ecomdash

Mostrando 5 de 92 opiniones

En general
3.9/5
Facilidad de uso
3.6/5
Atención al cliente
4/5
Funcionalidades
3.8/5
Relación calidad-precio
4.1/5
Sander K.
Owner
Bienes de consumo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 14/1/2019

"Highly capable with a learning curve "

Comentarios: Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Puntos a favor: Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Contras: The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

  • Fuente de la reseña 
  • Publicado el 14/1/2019
David H.
Lapidary Artist
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 9/12/2017

"ecomdash has allowed me to sell more of my work on more sales channels with less effort. "

Comentarios: For anyone who sells on multiple sales channels this product is invaluable.

Puntos a favor: That it is integrated with all the sales channels I use--eBay, Etsy, Shopify, and Amazon, and as I grow I may expand to others. Customer service is responsive and they offer a LOT for an economical price. I'm a lapidary artist and make one of a kind gemstone focal beads and it's just me and a half time office assistant. I couldn't possibly manage selling on all these channels at once without a service like ecomdash. I've sold on eBay for 18 years, Etsy for 8 years, Shopify for 1+ year, and on Amazon for 2 months. Amanzon has suddenly become my biggest and best market! Ecomdash lets me try new sales channels with minimal effort while keeping track of inventory.

Contras: There have been numerous challenges with integrating my Etsy listings and there have been multiple times over the last year when I have sold an item on another channel and it was not deleted from my Etsy channel. This rarely happens with the other channels but Etsy has had repeated problems. I'm not sure if the difficulties come from Etsy or what, but ecomdash tech support always comes through with a fix in the end. I understand that these platforms are always changing so a service like ecomdash has to play catch up when these issues occur. They're also dependent on their users pointing out the problems as they arrive and they do their best to fix them prompty.

  • Fuente de la reseña 
  • Publicado el 9/12/2017
John B.
Owner
Edición, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    4/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 12/6/2020

"Very powerful, but not as intuitive as it should be."

Comentarios: It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.) Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Puntos a favor: It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Contras: It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Respuesta de proveedores

por ecomdash el 22/6/2020

Hi John -

Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product.

Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :)

Thanks,
Ecomdash

  • Fuente de la reseña 
  • Publicado el 12/6/2020
Paul M.
General Manager
Maquinaria, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    2/5
  • Características y funcionalidades
    3/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    2/10
  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 16/6/2020

"TOO MANY CHANGES!"

Comentarios: We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Puntos a favor: The fact that it integrates much of what a small multichannel business needs.

Contras: When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Respuesta de proveedores

por ecomdash el 25/6/2020

Dear Paul,

Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.

Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.

Thanks,
Ecomdash

  • Fuente de la reseña 
  • Fuente: SoftwareAdvice
  • Publicado el 16/6/2020
Kyle P.
Owner
Suministros y equipo para empresas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 25/3/2020

"Best inventory software"

Comentarios: Wonderful experience. Would never switch.

Puntos a favor: This is the best bang for your buck when it comes to inventory software. Its a little clunky to get used to but they are literally improving it daily.
The LIVE chat support is spot on. Almost never have to wait to be helped and usually get the same couple reps (and they actually remember you and the things you are working on) which is awesome!

Contras: It can be frustrating to understand why they do the things they do.
Sometimes it feels like they have never run an ecommerce shop so they don't understand functionality that would be best fit. BUT they have a support page you can add requests to and they do read, reply and implement things when they can.

  • Fuente de la reseña 
  • Publicado el 25/3/2020