¿Qué es Service Fusion?Fácil. Potente. Móvil. Crea estimaciones y trabajos y prográmalos en menos de 60 segundos. Emite facturas y procesa tarjetas de crédito. Rastrea el historial de equipos de los clientes, ejecuta los ingresos por ventas y genera los informes de comisiones. Envía recordatorios por correo electrónico y mensajes de texto a los clientes. Integrado con QuickBooks Desktop y Online. Sin tarifa por usuario, sin contratos. A partir de 99 $ mensuales por empresa. Solicita una prueba gratuita hoy.
¿Quién usa Service Fusion?
Presta servicios a más de 3000 pequeñas y medianas empresas de servicios externos en las áreas de climatización, plomería, electricidad, reparación de electrodomésticos, automatización del hogar, A/V, cerrajería, TI y muchos otros sectores de servicios.
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Opinones de Service Fusion
If you have a sales team that is mobile and on the road this is an incredible platform.
Puntos a favor:
It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.
There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.
Best Software for running a service-business available. (I would know, I've looked at all of them!)
Comentarios: Service fusion is the best software out there that I have seen. We used to use Smart Service and when one of their tech support agents expressed surprise that I had 8 tabs open and the software was still functioning I realized that it was a sub-par product. After that myself and our management sat through multiple software demonstrations to make sure we didn't end up with another sub-par software. Of all the demonstrations we went through, Service Fusion was, by far, the most cost effective and capable software available on the market. It runs on the internet, so we can access it from any computer or tablet without having to download any additional software. It also updates regularly, which, since it's on the web I don't have to visit each work station in the office to update software anymore, which is a huge time saver.
Puntos a favor:
The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way. It has the widest range of features of any service-program I've seen and it is easy to use once the system has been setup to your liking. The Service Fusion team updates the software often, so we're always up-to-date with the latest features.
The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.
Respuesta de Service Fusion
hace 3 meses
Andrew, we sincerely thank you for taking the time to share your thoughts with us. We are thrilled to hear about your positive experience with our software.
Good software, Terrible customer support (software goes down regularly)
Comentarios: It's sad because it was a well designed piece of software and something must have happened (most likely a sale) where the software is no longer supported and virtually no enhances are being made. But most worrisome is that it crashes regularly. They also invest zero resources into customer support. ServiceFusion, right the ship before it's too late!
Puntos a favor:
It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail. Customer service is basically non-existent. They have absolutely no interest/motivation to speak to someone and individually address your needs - even if you offer to pay for it! Very poorly run company in that respect.
The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support. It's not uncommon for the software to go down at 6pm and then will stay down until someone gets into the office at 8am. What happens to those of us that work in the evenings? This is highly disruptive to the businesses using the tool. There is a strong indication the company is not vested in the long run.
Comentarios: Overall SF is light years ahead of our previous software. They do have some things to work out, but it is very obvious that they are making changes. They are affordable and have awesome support.
Puntos a favor:
Service Fusion is actively upgrading their products. The last software company I was with for about 8-ish years, not once did they upgrade anything. SF customer service is amazing. It is very easy to get ahold of them. SF is very customizable, and while that can be overwhelming with all of the various settings, their support staff is always available to help figure it out.
Sometimes it seems that the features were designed by someone who has never used it before. For example. their reporting section is atrocious. It is very obvious that whoever was in charge of designing the reporting section has never actually ran reports. I know that this is a feature that SF is currently rebuilding and I can't wait to see the new set up!
Service Tech & Office friendly
Comentarios: They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.
Puntos a favor:
Better dispatching than what we had before.
Reports aren't all that they need to be, but can download info to Excel & manipulate most data
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