15 años ayudando a las empresas mexicanas
a elegir el mejor software

¿Qué es Service Fusion?

Service Fusion ayuda a las empresas de servicios externos a agilizar las operaciones, reducir los dolores de cabeza y cobrar más rápido, sin tener que gastar un dineral. Esta solución completa de gestión de servicios es fácil de usar e incluye una "fantástica asistencia al cliente"… o al menos eso dicen los clientes. La plataforma Service Fusion ofrece entrada de órdenes de trabajo ultrarrápida, programación y distribución inteligentes, comunicación con los trabajadores de campo en tiempo real y más.

¿Quién usa Service Fusion?

Presta servicios a más de 3000 pequeñas y medianas empresas de servicios externos en las áreas de climatización, plomería, electricidad, reparación de electrodomésticos, automatización del hogar, A/V, cerrajería, TI y muchos otros sectores de servicios.

Service Fusion Software - 1
Service Fusion Software - 2
Service Fusion Software - 3
Service Fusion Software - 4
Service Fusion Software - 5

¿Tienes dudas sobre Service Fusion? Compara con una alternativa popular

Service Fusion

Service Fusion

4.3 (244)
USD 195.00
mes
Versión gratuita
Prueba gratuita
118
4
4.3 (244)
4.2 (244)
4.3 (244)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
USD 225.00
mes
Versión gratuita
Prueba gratuita
131
11
4.5 (206)
4.4 (206)
4.4 (206)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

Otras alternativas interesantes a Service Fusion

Workiz
Funcionalidades más valoradas
Acceso móvil
Facturación
Programación
Total Office Manager
Funcionalidades más valoradas
Facturación
Gestión de pedidos de trabajo
Programación
Jobber
Funcionalidades más valoradas
Campos personalizables
Facturas personalizables
Integración de QuickBooks
Jonas Construction Software
Funcionalidades más valoradas
Gestión de documentos
Gestión de tareas
Herramientas de colaboración
Housecall Pro
Funcionalidades más valoradas
Facturación
Historial de facturas
Programación
FieldAware
Funcionalidades más valoradas
Gestión de documentos
Programación
Seguimiento del proyecto
Tradify
Funcionalidades más valoradas
Acceso móvil
Programación
Programación a tiempo real
FieldEdge
Funcionalidades más valoradas
Acceso móvil
Gestión de expediciones
Programación
Autotask PSA
Funcionalidades más valoradas
Alertas y notificaciones
Gestión de tickets
Gestión de tickets de soporte

Opinones de Service Fusion

Evaluación media

En general
4.3
Facilidad de uso
4.3
Atención al cliente
4.3
Funcionalidades
4.0
Relación calidad-precio
4.2

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
57%
4
29%
3
5%
2
4%
1
5%
Usuario verificado
Usuario de Linkedin verificado
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excellent solution for field services

5.0 hace 6 años

Comentarios: Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.

Puntos a favor:

Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!

Contras:

There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.

Ashley
Office and dispatch manager en EE. UU.
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Amazing product!

4.0 hace 3 meses

Puntos a favor:

Switching to Service Fusion has been the best thing we've done in a while software wise. The ease of use has been invaluable for my technicians. The office side is easy enough, and makes customer service agreement management easier than any other product we've used.

Contras:

I would like to see more options available on an estimate, as well as being able to convert more than 1 option into the same job/invoice automatically if chosen. The options themselves need to have an "Option Description" section, so that clients can have detailed notes of what the different options mean.

Respuesta de Service Fusion

hace 2 meses

Thank you for sharing your experience with Service Fusion! We are always happy to learn about our software helping businesses run smoother.

Salvatore
Sales manager en Canadá
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use CRM

5.0 hace 2 meses Nuevo

Comentarios: Can't function without it. Our business is dependant on this CRM.

Puntos a favor:

Very easy to navigate the dashboard and access our customer data base

Contras:

Very difficult to pull specific sales reports

Michael
President en EE. UU.
Usuario de Linkedin verificado
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Worst HVAC software of all time

1.0 hace 8 meses

Puntos a favor:

Nothing. They lie and steal with abandon. Anything to get you to sign. The answers to all of your questions will be “yes” without any regard to whether or not it can actually be done. Highway robbery.

Contras:

I’ve been in the HVAC industry as an owner and consultant for 20+ years. Ive had significant exposure to just about every platform out there. Service Fusion is the WORST and MOST DISHONEST I have ever dealt with. Not by a little, by a landslide. They lied about possible integrations, what the software could do, and many other things. We had to hire 3rd party developers to try to make it work, and it was not possible. The loss on our business is immeasurable as we had to go back to what we originally had after tens of thousands of dollars in spend based on the jerk salesman’s empty promises and lies. Of course, he’s “no longer with the company” when I complained, and I’m having to work overtime just to get the account shut off let along my refund. This company is the WORST. Run away, don’t walk.

Lexi
Administrative Assistant en EE. UU.
Servicios, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Does What We Need it to Do

5.0 hace 3 meses

Comentarios: Overall it's great, especially for what we pay. Compared to our old system, SF finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me, but after expressing we needed more help than initially given, they stepped up and helped us further with the process.

Puntos a favor:

I like the dispatch page & the affordability of the product to generate quite a good software & customer database. The non per-user fee is what sold us. For what we pay it's a great product.

Contras:

There seems to be a lot of little kinks to work out. There are little limitations here and there. We were sold there would be an offline version of the app coming out 4 years ago and have not seen that yet. There are glitches in the system, but nothing so great that it ruins my day or makes me want to unsubscribe.

Respuesta de Service Fusion

hace 2 meses

Thank you for taking the time to leave us feedback!