Salesforce

Comentarios: I really like the ease of use with this CRM and the fact that it integrates with our other softwares. We operate as a sales unit, so it is essential that we are aware of what other members of the team are doing at all times, and where they stand on different leads, territories, etc. It eliminates the need for additional forms of communication, documents, spreadsheets, you name it. This is essential for any sales team out there, regardless of industry.

Puntos a favor: We are a sales and distribution company for a number of investment companies that run mutual funds, hedge funds etc. We have a GIANT list of prospects and trying to manage all of that in excel spreadsheets would be a nightmare when you consider that we operate as a team and not on an individual basis. It's easy enough to use and integrates well with outside software, such as outlook and excel. Great product for sales teams**.

Contras: I'm really not a fan of the lack of a genuine support system. If you have any issues, your only option is to email the support team and they have not been very helpful in my experience. Unless you pay for the top tier of salesforce, there's no phone number that you can call. I wish they had a decent tutorial and moreover, there are some no brainer adjustments that could really improve the CRM, such as mass email integration. Perhaps there is a way, but the fact that I have not been able to figure it out or get a decent answer from support speaks to their support system.

Comentarios: For the longest time I have personally worked with Salesforce, it has proved to be a solid and concrete platform, that performs its operations as objected. The ability for admins to create record, and the process builder makes the work of the Admin notable and easy. Again, Salesforce makes the recruitment process easier, faster, and transparent. Salesforce has never disappointed us.

Puntos a favor: I have numerous things that makes me like Salesforce. One, this product is easy to customize, making the user enjoy its interaction. Two, it has a perfect automation system, which makes the repetitive task managed and this makes the sales process faster. Again, the security of this product is on point, where only the authorized or permitted persons who can gain access. Fourthly, Salesforce has been ranked as one of the most innovative firm, which keeps on bringing a new item in the market. More so, Salesforce has a responsive support system, which even goes beyond their ways and offer training services to anyone by just clicking a button. I love how Salesforce operates.

Contras: I have little challenges with Salesforce. One, the management of the documents, which is critical is left with the administrators of the organization, who may lack adequate advice from the Salesforce. Furthermore, it is quite expensive, and this makes it hard for a new user to obtain it. The vendor should think of harmonizing its cost.