Ricochet

Easy to use

Comentarios: great service

Puntos a favor:

Easy to learn and easy to use. Ricochet Consignment Software has helped Buy Goods For Less bring everything together in one system. When we have a question they are there to help. Great service

Contras:

I wish the that the print was larger in the inventory list.

Everyone Loves Ricochet!

Comentarios: I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.

Puntos a favor:

We love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!

Contras:

When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.

Could be a lot better

Comentarios: If I had my way I would look for an alternative.

Puntos a favor:

the inventory management, having the app on the phone and on the computer

Contras:

1. I am a consigner. There are two stores - every time I use the app, I have to select the 'other' store. You should be able to default to a store. This is very anoying as the session times out and switching tabs from Inventory to Payout does not refresh in real time when this happens. 2. The iPhone app needs to allow a constant login and not keep timing out. it refuses to save the username and password and I waste a lot of time typing it in again. 3. The Category/Brand needs to allow for Consignor admin - adding new categories/Brands as needed.4. Should allow for some other fields such as 'Color', 'Size' etc5. Label support is pretty bad, being forced to use expensive DYMO labels. Also the small labels truncate at very few letters without warning. On my MacBook, the large labels took a lot of effort to print properly.

Rico Cosign Review

Comentarios: Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

Puntos a favor:

Ability to Organize Consignment Items. Multiple updates Sleek design

Contras:

Some of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)

From entering items manually to full integration!

Comentarios: I love being able to serve my consignors and customers using one software.

Puntos a favor:

What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Contras:

What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Very Functional Ricochet Consignment Software

Comentarios: We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.

Puntos a favor:

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Contras:

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

One of the easiest consignment software!

Comentarios: We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.

Puntos a favor:

The software is easy to handle and probably the easiest also.

Contras:

There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.

Great Consignment software.

Puntos a favor:

It meets our needs. I like most of the features and I think it could be used for a wide array of shops

Contras:

Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software. Another would be the POS interface with CC processor, figure that shit out already!

Easy to use

Comentarios: Good. I thought the program would have more to offer than it has, but it still has better functionality than my old one.

Puntos a favor:

It's a very user-friendly program that makes training a new person easy

Contras:

No cash drawer module to help count the cash drawer It needs a way to make a store purchase without going on the books I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts Too many clicks to get a receipt Needs a daily Consignor report Needs a build a custom report function

Set up and Innovative

Comentarios: I was allowed multiple trials befor I made a decision to launch my business in Ricochet and that is worth a million headaches gone.

Puntos a favor:

I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.

Contras:

I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .

Exceptional Customer Service

Comentarios: Easy to use. Excellent support!

Puntos a favor:

I am a jewelry artist. I have my jewelry on consignment in several different locations. Two of my locations use Ricochet. I love it! It is easy to enter my merchandise and I can see in real time what is selling. That is amazing! Their customer support was exceptional. I couldn't believe it. I did a software upgrade on my computer, which for some reason erased my label printer software. I reinstalled but it wouldn't print labels. I contacted Ricochet and got [SENSITIVE CONTENT HIDDEN], one of their IT people. Remember...I am a consignor in stores that use Ricochet...so they are not actually making any money off of me. [SENSITIVE CONTENT HIDDEN] spent over an hour with me trying to fix it. Ultimately he couldn't so suggested I contact Dymo For a week I tried to find a way to contact them...no luck. Next I contacted Microsoft to see if anyone else was having problems printing after the upgrade. That was a total nightmare. Their IT person was in another country, didn't speak English very well, and was reading from a script. It was awful. Most customer service is like that now. I contacted [SENSITIVE CONTENT HIDDEN] again today and he gave me contact info for Dymo. I will be trying them next now that I have their contact info!

Contras:

The only complaints that I have is that it was a little hard to figure out how to get help. As a consignor I don't have direct access to them. I found their "help" blogs I read an article about label printing but it didn't fix my problem so I gave them a "frown face". They started a chat with me almost instantly. The the complaint is the jewelry tags that they use. Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software. You can actually print a barcode and description with those. I am assuming that would be better for the store also as they would'nt have to hand enter the SKU.

What a great program

Comentarios: I mentioned our overall experience above, but I would like to add that this program has helped us streamline our process' overall. IT has been helpful on many levels. I would recommend it to everyone and if anyone wants to contact me, I'll sing Ricochet's qualities.

Puntos a favor:

Our organization looked long and hard for the right program for our busy Arts Gallery. The Ricochet program has all the functions we need plus it is a very intuitive program to learn. We have several seniors that work here and everyone found the program easy to adapt to. The customer service at Ricochet is the best I've ever experienced. Not only are the staff knowledgeable, but they are also warm and friendly and personal. It's a great program and a great company. I am delighted that we switched to Ricochet.

Contras:

I honestly have had no problems at all. The program fits all our needs.

Couldn't live without it!

Comentarios: Ricochet makes consigning products quick and easy and our consignors love having the ability to go online to check their own inventory and account balances.

Puntos a favor:

Ricochet Consignment Software is incredibly user-friendly; everything is easy to find and navigate and the customer service if I ever have any questions or issues is always pleasant and quick.

Contras:

There are a few functions that would be nice to have added (i.e., the ability to duplicate a product and then just change the description for similar items and the ability to automatically send account balances out to consignors via email) but there is really nothing negative that I can say about the software.

Consignment Software User

Comentarios: We have had a great experience with Ricochet!

Puntos a favor:

We love the ease of Riochet POS, it is straightforward and simple. We find it easy to train employees as well! Communication is top notch with Ricochet, love having the chat option for instant assistance.

Contras:

Lack of reporting. It'd be nice to break down inventory and have extensive reports on consignors and sales.

I love this software!

Comentarios: From day one the Ricochet team has been brilliant.....kind, willing to consider changes when they make sense, available quickly

Puntos a favor:

Ricochet is so intuitive...even if there were non instructions I could figure it out. I does everything I need to run my consignment shop in a way that makes sense without a lot of useless features. The support has been fantastic (usually just me having a silly question) the team gets back to me in moments. I have used other consignment software and there is no comparison!

Contras:

Hard to think of anything to complain about!

One of Our Best Assets and Advantages

Comentarios: Keeps us organized and easy to use- we plan to us other on-line sales features in the future

Puntos a favor:

Keeps us on top of our Inventory, Consignments and Daily POS

Contras:

Inability to see a snapshot of inventory for a given period

Hands down amazing customer service

Puntos a favor:

The software allows us to manage our customers and suppliers effectively. What amazes us the most is the personal touch and responsiveness of their support team. No matter the time of day there team is available to help!

Contras:

Additional sales reporting tools similar to a business intelligence package would be helpful. The data is there just being able to manipulate easily would be amazing!

My Ricochet Review

Comentarios: Good

Puntos a favor:

I like the ease of use and the simplicity. The customer support is also good.

Contras:

We use this software for consignment clothing and the new product card isn't as user friendly as i'd like. You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account. Also the notes window sometimes take 2 tries before it will save.

Over 2 years and still loving it!

Comentarios: We have had a wonderful experience with Ricochet. The staff and management are wonderful to work with, extremely helpful and readily available! We love Ricochet.

Puntos a favor:

I love the accessibility of the software, all of the breakdowns of our daily sales and the ease of use. Everything is so well tracked it makes taking a quick look at how my days, months and years are going smooth and effective.

Contras:

I really dont have any qualms about the soft wear at this point.

consignment

Comentarios: It is very easy to use if you want a basic software program to use

Puntos a favor:

This software is very easy to use for consignment items which is why we chose it. Reporting for consignor is really good

Contras:

Wish there was more reports available regarding inventory

We LOVE Richochet!

Puntos a favor:

When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN] a lot early on and then [SENSITIVE CONTENT HIDDEN] . They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.

Contras:

To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.

Ricochet software...love love love

Comentarios: excellent

Puntos a favor:

easy of use...AND MOST IMPORTANTLY... ease of customer service...and how quickly they can help

Contras:

renewal fees each year...but dont think that counts as "least like"

Best Consignment Software

Comentarios: Our experience is fantastic and I love that they make themselves available to us any time.

Puntos a favor:

Easy to use and great customer service.

Contras:

not being able to do intake and price in a list and remove items to donate or picked-up.

Great for vendor or consigner businesses

Comentarios: Fast check out for customers. Easy to read tags. Great support staff and always available

Puntos a favor:

Fast, easy to look up items, great month end reporting

Contras:

Need consigned to be able to delete items

Customer of several years

Comentarios: The new version hasn't really provided any new benefits, just headaches and frustration.

Puntos a favor:

I DID like that we could do individual reports for our clients (both inventory and sales).

Contras:

I HATE the new version. A LOT LESS user friendly and not as compatible with our estate sale business now. Looking for other options.