C-Desk

C-Desk

5 / 5 20 reseñas

¿Quién utiliza este software?

All Kind of Organizations..


Valoración media

20 reseñas
  • 5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Versión gratuita
  • Implementación
    En la nube, SaaS, web
    Instalado: Windows
  • Formación
    En directo en línea
    Documentación
  • Asistencia
    En horario ininterrumpido (atiende un representante)
    En línea

Datos del proveedor

  • C-Desk
  • http://www.cdesk.in
  • Fundada en 2007

Información sobre este software

Free service desk / Helpdesk application with lots of other features for whole organisation.

1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..
2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..
3. Knowledge base.
4. Photo gallery
5. notice board
6. Log book
7. Active directory
8. Customer Care


Funciones de C-Desk

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Gestión de recursos informáticos
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alertas y alzada
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Gestión de la experiencia del cliente
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

Últimas reseñas disponibles sobre C-Desk

Traducción realizada automáticamente. Mostrar la reseña original

Marvelous product. Tons of features.

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: There are tons of features and each feature is beneficial to one or the other department.

Puntos a favor: There are massive features that the product has. Support levels are very good. With so many features there is no product I have seen in the industry..

Traducción realizada automáticamente. Mostrar la reseña original

A wonderful free tool for your organization

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
4 / 5
Relación calidad-precio

Puntos a favor: This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Puntos en contra: For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.