xSellco Helpdesk

xSellco Helpdesk

4.5 / 5 38 reseñas

¿Quién utiliza este software?

From startup to enterprise, Xsellco helps online retailers of all sizes take the complexity out of multichannel customer support so they can support more customers faster.


Valoración media

38 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $79/mes
  • Detalles de precios
    Pricing is ticket based. Add unlimited users.
  • Versión gratuita
    No
  • Implementación
    En la nube, SaaS, web
  • Formación
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Xsellco
  • http://www.xsellco.com/
  • Fundada en 2012

Información sobre este software

xSellco Helpdesk is the only purpose built ecommerce help desk. Centralize all your customer queries and order details from every sales channel into one connected dashboard.

xSellco prioritises your inbox based on message urgency, as well as threads in all your sales, shipping and order information so you need never search for customer data. Suggested replies and automatic language translation will cut your response times, meaning more happy customers.

Free 14 Day Trial.


Funciones de xSellco Helpdesk

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Gestión de recursos informáticos
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Alertas y alzada
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Gestión de la experiencia del cliente
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Últimas reseñas disponibles sobre xSellco Helpdesk

Traducción realizada automáticamente. Mostrar la reseña original

Has made our help desk much more streamlined.

5/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: Streamlined our customer service team role by providing the right information with the tools to action it.

Puntos a favor: It has taken all of our marketplace messages, from eBay to our website and combined them all into one easy to understand message inbox, it is ordered so your always replying to the most urgent messages first no matter which marketplace the message has come from, it also has a count down timer next to each message so you know how long each message has been waiting, particularly important when Amazon requires a reply in 24 hours.
One of the main advantages is that most if not all messages sent from a customer will import into one message thread, so if a customer is trying to play customer services off different representatives it is great for reading back through what has or hasn't been said, both by the customer and your own customer services. There are a number of other features such as auto reply's and folder sorting an flagging that we haven't used, but they seem like very useful features for some business.
One area that has helped greatly save time is the template feature that drags in customer information, allowing you to have a list of predetermined reply's but the emails are still personalised to the customer, with names, addresses, usernames etc all importable to a message.
Xsellco are always developing the platform and adding new features, live chat is something we plan to explore further in the future, all in all a great bit of software.

Puntos en contra: From a set up point of view, having to attach each market place individually for each country you sell in can be a long process, given the Amazon integration requires a little more work than the eBay sites also, that is more to do with Amazon and eBay, rather than Xsellco though.
Their is a lot too Xsellco also and option can be hidden in menus you'd not think to look in.
I think an ability to have a test environment within Xsellco would be beneficial for automated reply testing and generally helping you test templates etc.
The live chat does need fleshing out a bit, but as previously stated, they are updating all the time.
Overall not many negatives.

Traducción realizada automáticamente. Mostrar la reseña original

Really useful tool, saves time and has nice UX. Has room for improvement

4/5
En general
4 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Comentarios: saves time and brings CS all under one roof.

Puntos a favor: The biggest pro is the fact that you can see the order details in the sidebar when dealing with tickets, this is the biggest win over other helpdesk software we demoed. Xsellco offer all the details that you need. The usability/UX design is really nice, and templates are super for saving time.

Puntos en contra: The organisation and filter options of the tickets, allowing the customer greater control. This could be greatly improved. The biggest improvement we would like to see is the ability to easiest group list the tickets by sales platform. We use to be able to do this in Zendesk and it was perfect. Secondly the way tickets are auto assigned 'Type' from Amazon is set, and does not allow the customer to alter. A lot of tickets are assigned 'System Message' when they should not be. There are quite a few other tweaks that would make it run smoother from a usability point of view.