--- description: ¿Qué es y para qué sirve Zonka Feedback? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Zonka Feedback? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para encuestas](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.mx/software/137773/zonka-feedback Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/137773/zonka-feedback?page=2) > Zonka es una plataforma de gestión de comentarios en tiempo real de nivel empresarial que recopila las sugerencias fuera de red, a nivel local y en la web. > > Veredicto: 68 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Zonka Feedback? Las sugerencias de Zonka son adecuadas para cualquier sector basado en servicios que confíe en la experiencia del cliente y que esté buscando cambiar la forma en que reaccionan, y hacerlo más completo y basado en acciones. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 68 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Zonka Feedback - **Ubicación**: New Delhi, India - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 199.00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más ## Funciones - Alertas y notificaciones - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Biblioteca de preguntas - Comentarios anónimos - Comunicación multicanal - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable - Creador de encuestas - Distribución multicanal - Encuesta móvil - Encuestas y comentarios - Estructura de encuesta CES - Estructura de encuesta CSAT - Estructura de encuesta NPS - Estudios de pulso - Etiquetado - Extracción de datos - Formularios personalizables - Gestión de comentarios - Gestión de contactos - Gestión de control de calidad - Gestión de encuestas y sondeos - Gestión de la experiencia del cliente - Gestión de los comentarios negativos - Gestión de modelos - Gestión del rendimiento - Herramientas de análisis de datos - Herramientas de colaboración - Importación y exportación de datos - Live Results Sharing - Lógica de exclusión - Marketing por correo electrónico - Mensajería SMS - Mensajería planificada - Modelos personalizables - Panel de comunicaciones - Personalización de URL - Personalización de mensajes - Preguntas personalizables - Rama de preguntas - Recolección de respuestas sin conexión - Recopilación de datos multicanal - Segmentación - Segmentación de clientes - Supervisión de quejas - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 11) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para encuestas](https://www.capterra.mx/directory/30092/survey/software) ## Categorías relacionadas - [Software para encuestas](https://www.capterra.mx/directory/30092/survey/software) - [Herramientas para medir la satisfacción del cliente](https://www.capterra.mx/directory/30541/customer-satisfaction/software) - [Software para encuestas SMS](https://www.capterra.mx/directory/32937/sms-survey/software) - [Software de análisis de datos cualitativos](https://www.capterra.mx/directory/31297/qualitative-data-analysis/software) - [Software de Text Mining](https://www.capterra.mx/directory/30933/text-mining/software) ## Alternativas 1. [SurveyMonkey](https://www.capterra.mx/software/32728/surveymonkey) — 4.6/5 (10499 reviews) 2. [Jotform](https://www.capterra.mx/software/158456/jotform-4-0) — 4.7/5 (2919 reviews) 3. [Typeform](https://www.capterra.mx/software/137289/typeform) — 4.7/5 (974 reviews) 4. [QuestionPro](https://www.capterra.mx/software/135455/questionpro) — 4.8/5 (539 reviews) 5. [Connecteam](https://www.capterra.mx/software/153140/connecteam) — 4.6/5 (5308 reviews) ## Opiniones ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 de junio de 2020* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Puntos en contra**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- ### "Awesome Feedback Tool; Works On the Go" — 5.0/5 > **Usuario verificado** | *9 de agosto de 2021* | Práctica de la abogacía | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want > > **Puntos en contra**: - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name \& Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited > > I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 de octubre de 2021* | Servicios financieros | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Puntos en contra**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Easy to use and superb analytics" — 5.0/5 > **Usuario verificado** | *8 de mayo de 2020* | Investigación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home\! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned) > > **Puntos en contra**: I cannot think about anything I really dislike. It's my favorite surveying tool so far\! ----- ### "Very useful survey and poll tool that makes getting actionable feedback easy" — 5.0/5 > **Usuario verificado** | *24 de junio de 2021* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast. > > **Puntos en contra**: There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time. > > This helps us fine tune our service offerings and eliminate problems before they become significant. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/137773/zonka-feedback?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/137773/zonka-feedback) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Datos estructurados