roomMaster

Limited functionality

Puntos a favor:

It's easy to use and a good solution for small hotels.

Contras:

Functionality is limited. It's for example not possible to customise the invoice header.

Expensive customer support and hardware costs. We then had to pay to get our database.

Comentarios: We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.

Puntos a favor:

The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

Contras:

The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance). Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

A terrible solution for vacation rental properties and a company that lacks integrity.

Comentarios: Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around. Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation. This includes our housekeeping fee and any add on packages our guests purchase for their vacation rental stay. Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios. Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem. We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments. I let him know that I had zero interest in charging ANY payments manually. We were given no access to the software until the day before going live. The day before. This was also over a month after we signed up. It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments. They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised.

Puntos a favor:

There were no positives to this software- its archaic and has not been updated in 20 years

Contras:

Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product.

Fantastic New Addition

Comentarios: I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you. The system integrates pretty well with our Datasym Epos system (a few The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems. The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe). I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something. I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already. The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms. Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!!

Puntos a favor:

Service - Although not 24/7 they are still very good Cloud based. Integration with Epos. Simple forms and reports.

Contras:

More admin functions needed. Updates to be quicker.

Good product for small hotels,

Comentarios: Good product, cloud works great but too expensive so changing software

Puntos a favor:

Ease of use, easy to train, simple revenue management included

Contras:

Cloud is far too expensive No multi property feature Not enough advancement in this changing world

Not designed with the end user in mind

Puntos a favor:

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Contras:

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Long Standing Customer

Comentarios: We have been a customer since 1984 when it was called welcome computers. We grew up with their software, developed along with welcome systems. We developed a great working relationship with the support and development team over the many years. We were regularly asked and consulted with regards to the ever changing hospitably industry regards our wants and needs of software changes and updates. The communication was a big part of our team and theirs. Then is was sold to a Canadian company I believe. The support went downhill pretty quickly, its virtually none existent at the moment. I would steer clear of buying into this product. Their customer service is not one that fits into the hospitality industry. After 36 years we are sadly in the process of looking for a new provider

Puntos a favor:

Plenty of features and easy to use, interrogates well with epos systems.

Contras:

Very difficult to get support. Guest address details duplicate multiple time, booking chart not the the best we have used.

Intuitive, reliable system

Comentarios: The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps).

Puntos a favor:

It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system. The reporting is useful. The security of storing payment information has relieved a burden from our business.

Contras:

The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails. Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those. Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future).

Good customer service with knowledgeable staff. Luke & Ricky are great.

Comentarios: A fully featured PMS and POS system that meets all our requirements.
Now we have also included call logging from our telephone system.

Puntos a favor:

Ease of use is a great advantage with Welcome Anywhere. It's very easy to get on with from day 1. All the functions are fairly intuitive. The team at Welcome Anywhere rescued us when we lost our old system, and had the new system build and running within a day. The ability to customise registration forms, invoices, reminder emails etc is great. Welcome anywhere also have Buttons which is an entry level POS system which posts directly to room bills, which provides us with a cost effective solution which meets all our requirements.

Contras:

A little more drag and drop functionality in the calendar would be nice. The ability to do some conditional text in the registration forms & reminder emails would be a great addition. Rates are still a little confusing to get your head round at times.

Solid, user-friendly PMS

Comentarios: I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Puntos a favor:

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Contras:

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Review of Roommaster

Comentarios: Before roomMaster, we did everything manually. The program keeps track of all the daily, monthly, and yearly receipts and counts of rooms and taxes etcetera.

Puntos a favor:

The software is fairly easy to teach to new employees. Daily use is very easy. We love being able to keep track of all our reservations and in house guests.

Contras:

The expense of all the add-ons. The software does not warn you when assigning a room of a different room type. When copying a reservation from a previous stay, the system keeps the previous room rates. It should bring up the rates of the new date of the reservation. We wish that we had a Calendar that wasn't an extra cost that would allow us to integrate our employee information.

Great functionality for very very fair price

Comentarios: The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is. You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.

Puntos a favor:

-price -feature rich software -customer support answers the phone and not an answering machine

Contras:

- My staff sometimes turns off the channel manager and we then have to turn it back on. - weekend calling could be nice but we rarely would use it

Simple, Detailed and Essential

Comentarios: All Hotels need a Booking system, and Welcome offer us the perfect one with a highly detailed Booking software. We have easy access to all our bookings, invoices and rates with a few clicks. All our online rates are easily controlled, with any tech support a simple call away. Perfect and essential for a small Hotel.

I used innquest for about 2 years

Puntos a favor:

I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it.

Contras:

I did not like the messaging service between agents. It did not really offer any other options besides intramail.

Essential property management software

Puntos a favor:

Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need.

Contras:

The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value).

Good straightforward product which works well with few issues, excellent customer support.

Comentarios: It handles our booking system and integrates with Booking.com and similar booking media. We avoid the risk of double bookings and other errors. Room rate adjustment is easy and quick.

Puntos a favor:

Simple to use and does the job with minimum fuss, works well with few issues, excellent customer support.

Quite a few niggles.

Comentarios: Firstly, I like the ease of the booking chart, the ease of the menu, and the customer support. However, I dislike not having a newspaper or car reg option, problems with print outs for bills and reg cards, it runs slowly on our system and that it loses data if you don't hit save immediately even if you stay on the same booking. Also, I think it should automatically log you off after a certain period of time.

Puntos a favor:

Booking page, menu, customer support, automatic room charges,

Contras:

No newspaper or car reg function - basics for a hotel?! Issues with saving, problems with everyday tasks like printing reg cards or bills...

Great and simple Hotel? B&B System

Comentarios: Overall fantastic software which can cope with all needs in small and big business.

Puntos a favor:

Flexibility and ability to connect to third parties.. eg. Booking.com/ Expedia .... Simple layout, and good- quick response from support Team.

Contras:

The least favorite is still lack of developing, the remote version ... very not friendly on potable devices ( Android phones) - limited access and functionality... ( Note 8); lack of app

RoomMaster Anywhere Product

Comentarios: It was fair

Puntos a favor:

Customer server Install was good, smooth and knowledgeable.

Contras:

After Install Customer service was not as good.

Very easy to use

Comentarios: A very easy and efficient way to manage our room reservations

Puntos a favor:

The welcome anywhere system is very easy to use and works very well for our 21 bedroom hotel. Welcome regularly update the software with great improvements and on the rare occasion we do have an issue the support team are brilliant and sort things out straight away.

Contras:

There is nothing not to like about the software

Efficient software

Puntos a favor:

Easy to use, simple yet affecting reporting functions. Easy to use booking chart, quick and easy to contact support if needed. it ticks all the boxes required for our hotel software.

the magnificent welcome anywhere

Comentarios: we have been with welcome anywhere for the 3/1/2 years and they have always been extremely helpful. constantly updating there easy to use system and nothing is never a problem to them. we have recommended them to lots of other businesses.

Puntos a favor:

easy access

Contras:

not much

Room for improvement

Comentarios: The previous welcome system we used provided a lot less issues. Key functions like guest morning paper printable report and the option of being able to copy bookings as before would be beneficial. Departure invoices won't print in numerical order, Table bills wont charge over to rooms. Group booking is not as easy a the previous system. Customer support are good at getting in contact once a report has been issued but actually getting to the bottom of the issue never seems to be as straight forward. EOD reports always tend to load slowly and need to be refreshed numerous times before any figures load. The system seems to be a work in progress with room for improvements.

Roommaster PMS Review

Comentarios: RoomMaster needs to get with the times and get online so that it can be accessible via web browser. RoomMaster is commonly used in the Pacific region due to its affordability therefore an upgrade of this software would take out its competition on this side of the world. Roommaster needs to interface with accounting the popular accounting systems. Needs to be web based to make it easily accessible.

Puntos a favor:

Cheap to install - affordable, interface with POS system. Latency totally dependent on network putting pressure on LAN.

Contras:

Takes getting used to, no ease of use, lack of online resources for support. One local tech support that is not easily accessible. Lack of interfacing with accounting systems.

Destination Hospitality Management

Comentarios: Decent software that works well for managing a really popular destination hotel in the mountains.

Puntos a favor:

Ease of room management and rate setting. Perfect OTA + booking engine integration. Simple reservations Excellent change journal/log Price

Contras:

Reporting could be improved, support is expensive. Significant software updates required to frequently