ServiceBench

ServiceBench

2 / 5 3 reseñas


Valoración media

3 reseñas
  • 2 / 5
    En general
  • 1.5 / 5
    Facilidad de uso
  • 3 / 5
    Atención al cliente
  • 2 / 5
    Características
  • 1 / 5
    Relación calidad-precio

Detalles del producto

  • Implementación
    En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android

Datos del proveedor

  • Asurion Services
  • https://www.servicebench.com

Información sobre este software

A single interface connecting makers of service products to those who install and service them.


Funciones de ServiceBench

  • Billing & Invoicing
  • Contract Management
  • Control de inventario
  • Customer Database
  • Gestión de centros de atención telefónica
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Firma electrónica
  • Gestión de inventario
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

Últimas reseñas disponibles sobre ServiceBench

Traducción realizada automáticamente. Mostrar la reseña original

Updating and filing warranty claims can be often cumbersome, but they have great customer service.

4/5
En general
2 / 5
Facilidad de uso
2 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: The ability to collaborate with other repair companies and get compensated for our work and labor.

Puntos a favor: Once the warranty claim is filed and updated, which can be difficult sometimes, the process of completing the claim is fairly easy. The customer service is very helpful.

Puntos en contra: Updating the service jobs to be able to find a warranty claim is cumbersome. It is confusing to find what jobs need updated.

Traducción realizada automáticamente. Mostrar la reseña original

Consistently frustrating, poorly thought out, exceptionally counter-intuitive

1/5
En general
1 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
1 / 5
Relación calidad-precio

Puntos en contra: I really don't like anything about it. Visually it's a complete mess. Information varies -- a job or work order may have a different ID, or may show up in one view but not another one. It's easy to lose work on this system; a job can be almost completely updated and then the system can resave to a blank, resulting in having to do the work over again. Fields are poorly defined and mostly slated towards Audio/Visual equipment servicers. The learning curve is steep and online tutorials are non-existent. DO NOT.