¿Quién usa Appcues?

Appcues sirve principalmente a empresas de software.

¿Qué es Appcues?

Appcues es la forma más fácil de personalizar la experiencia de producto sin cambiar ningún código. Los usuarios no técnicos pueden crear tutoriales únicos en menos de 10 minutos con un editor visual fácil de usar.

Empresas como HubSpot, Adroll y Wistia usan Appcues para la adopción de nuevas funciones, incorporación de usuarios, comunicaciones dentro de la aplicación, ¡entre otras! Se proporcionan patrones de interfaz de usuario para implementar en tu aplicación. Puedes crear, publicar y medir cada experiencia sin códigos.

Información sobre Appcues

Appcues

http://appcues.com

Fundada en 2013

Resumen de precios de Appcues

Appcues no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Appcues está disponible a partir de USD 249.00/mes.

Precio inicial

USD 249.00/mes

Versión gratuita

No

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Formación

En persona

En vivo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

Funciones de Appcues

Software para adopción digital
Creación de contenidos
Encuestas y comentarios
Formación en la aplicación
Gestión de lanzamiento
Guía contextual
Herramientas de autoservicio
Onboarding del usuario
Segmentación de audiencia
Validación de datos
Varios idiomas

Opiniones de Appcues

Mostrando 5 de 90 opiniones

En general
4.8/5
Facilidad de uso
4.7/5
Atención al cliente
4.8/5
Funcionalidades
4.6/5
Relación calidad-precio
4.7/5
Jared D.
Customer Success Manager
Software informático, 13-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 11/12/2019

"Help Your Customers Adopt Your Platform Quicker!"

Comentarios: Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Puntos a favor: Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Contras: The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

  • Fuente de la reseña 
  • Publicado el 11/12/2019
Anthony P.
Head of Product Marketing
Tecnología y servicios de la información, 13-50 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 5/12/2019

"So glad I convinced the boss to pay for this"

Comentarios: We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Puntos a favor: It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Contras: The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

  • Fuente de la reseña 
  • Publicado el 5/12/2019
Annie M.
Marketing manager
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    2/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 5/8/2018

"Good product, awful management"

Puntos a favor: The product is easy to use and you can create several tutorials in few hours.

Contras: They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers.
Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.
We have quitted like many others.

  • Fuente de la reseña 
  • Publicado el 5/8/2018
Amy M.
VP Sales & Marketing
Software informático, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 16/2/2020

"Increased digital adaption - and reduced support calls"

Comentarios: Excellent way to have low or no-touch onboarding of new customers. Experienced a quick uptick in customers who see the value of our product much faster and ultimately keep renewing their subscriptions. Also, seen ROI in reduced support tickets.

Puntos a favor: We use AppCues to help on-board new customers and essentially walk them through their account setup. We've seen a major increase in customers getting up and running much faster on their own. This has reduced the load on our account managers and tech support who previously spent much of their time doing live on-boarding wit new customers - sometimes multiple times per customer when customer had multiple uses who each had different questions at different times.

Contras: The onboarding of AppCues itself was difficult. It took me a lot of sessions with the AppCues staff to get it setup properly on our site. The tool is so robust that I frequently found myself down rabbit holes just trying to get one element set up. They did offer a lot of live support - but I wish it was more intuitive and easy to use on my own.

  • Fuente de la reseña 
  • Publicado el 16/2/2020
Amanda B.
Director of Customer Relations
Aprendizaje en línea, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 24/5/2019

"Appcues = Game Changer"

Comentarios: We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!

Puntos a favor: Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

Contras: I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

  • Fuente de la reseña 
  • Publicado el 24/5/2019