¿Quién usa TimeTap?

Profesionales independientes y pequeñas y medianas empresas con grandes ofertas de citas y reservas cada mes.

¿Qué es TimeTap?

A menudo los proveedores de servicios pierden llamadas de clientes potenciales y pasan horas enviando correos electrónicos para recordatorios o seguimiento en medio del ajetreo de las actividades para hacer crecer su negocio. Esta solución de programación de citas online es como un carrito de compras para servicios. Elimina las llamadas perdidas y los problemas de no presentación al permitir que los clientes administren sus propias citas. Las empresas pueden incrustar un programador en su sitio web y personalizar las notificaciones por correo electrónico para que se envíen automáticamente.

Información sobre TimeTap

TimeTap

https://www.timetap.com/

Fundada en 2006

Vídeo de TimeTap
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Resumen de precios de TimeTap

TimeTap dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de TimeTap está disponible a partir de USD 24.95/mes.


Precio inicial

USD 24.95/mes

Versión gratuita

Prueba gratis

TimeTap: implementación y asistencia

Asistencia

  • Horas laborables
  • En línea

Implementación

  • En la nube, SaaS, web
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En persona
  • En vivo en línea
  • Seminarios web
  • Documentación

Funciones de TimeTap

  • Alertas y notificaciones
  • Gestión de reserva de habitaciones
  • Planificación de instalaciones
  • Planificación de personal
  • Programación a tiempo real
  • Programación automatizada
  • Programación de citas
  • Programación de cursos
  • Programación de grupos
  • Programación de recursos
  • Varias ubicaciones

Lista completa de Herramientas de planificación

  • Acceso móvil
  • Base de datos de clientes
  • Citas recurrentes
  • Gestión de reserva de habitaciones
  • Pagos en línea
  • Programación automatizada
  • Programación de grupos
  • Recordatorios de citas
  • Reserva en línea
  • Sincronización de calendario
  • Varias ubicaciones

Lista completa de Programas para agendar citas

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Opiniones de TimeTap

Todas las opiniones

Calificación general

4.5/5

Evaluación media

Facilidad de uso 4.3
Atención al cliente 4.6
Funcionalidades 4.3
Relación calidad-precio 4.4

Evaluar software

Comparte tus experiencias con otros compradores de software.

¡Escribe una reseña!
Jennifer N.
Executive Director
Cuidado de la salud mental
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 19/4/2018

"A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team."

Comentarios: Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Puntos a favor: As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Contras: The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Respuesta de proveedores

por TimeTap el 20/4/2018

Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

  • Fuente de la reseña 
  • Publicado el 19/4/2018
Kathy C.
Finding Brave Career & Personal Coach, Writer & Speaker helping women and men live and work bravely
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 30/1/2018

"Just what I needed, and more than I hoped"

Puntos a favor: I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Contras: I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Respuesta de proveedores

por TimeTap el 1/2/2018

Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

  • Fuente de la reseña 
  • Publicado el 30/1/2018
Todd W.
Owner/Operator
Fotografía, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    4 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 21/1/2021

"Instant Access with Customizations"

Comentarios: Overall, I'm pleased with the results. Because it's not super-slick, my clients often call or text me instead of using it for booking, but on the back-end, I rely on it to organize my appointments, invoicing and online payments.

Puntos a favor: I really appreciated the quick access to online booking features, and ready-made forms. It allowed me to instantly create a booking portal for my new business.

Contras: As this platform is applicable to almost any industry, the templates are very general and they are not intuitive enough to easily create the process I'd like for my clients. I believe that there are ways of making this more fluid, but could take time, effort and expense to implement.

  • Fuente de la reseña 
  • Publicado el 21/1/2021
Mike D.
sales and bike fitting
Comercio minorista, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    3 /5
  • Facilidad de uso
    2 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    3/10
  • Fuente de la reseña 
  • Publicado el 9/10/2018

"Bike fitting appointment challenges"

Comentarios: I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Puntos a favor: sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Contras: Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Respuesta de proveedores

por TimeTap el 26/12/2018

Hi Mike,

So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.

Thanks,
Lucy

  • Fuente de la reseña 
  • Publicado el 9/10/2018
Joel Q.
Career Coach, Resume Writer, Interview Coach, Cover Letter Writer
Ha utilizado el software durante: Más de un año
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 31/5/2018

"Time Tap has streamlined scheduling client calls. I set my availability, they choose what works"

Comentarios: I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Puntos a favor: Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Contras: It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Respuesta de proveedores

por TimeTap el 19/7/2018

Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

  • Fuente de la reseña 
  • Publicado el 31/5/2018