¿Qué es Pabau?

Pabau es uno de los líderes mundiales en software basado en la nube para gestión de clínicas y prácticas médicas. Miles de profesionales de la salud en todo el mundo confían en esta solución. Gestiona horarios, notas de tratamientos, facturas, pagos, marketing y mucho más. Funciona muy bien para consultas de todos los tamaños, desde equipos grandes hasta profesionales independientes y para todos los demás.

¿Quién usa Pabau?

Pabau es una completa aplicación de gestión de consultas utilizada por miles de profesionales de la salud de todo el mundo.

Vídeo de Pabau
Pabau Software - 1 Pabau Software - 2

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Pabau

4.7 (360)
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GBP 65.00
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Opciones de precios
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Opinones de Pabau

Evaluación media

En general
4.7
Facilidad de uso
4.4
Atención al cliente
4.7
Funcionalidades
4.6
Relación calidad-precio
4.5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
74%
4
21%
3
4%
2
1%
1
1%
Oyin
Co-Owner en RU
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas:

Pabau software does most things well

5.0 hace 4 meses

Comentarios: It does most of what we need from a CRM but definitely still have records we are having to keep outside of the software.
Would have preferred a white label service rather than each step my patients take to have Pabau labelling all over it.
Customer support is below par. Should have a live chat or phone line to call.
A lot of training videos are on a Vimeo account that isn't shared with you at implementation, some features and options have been improved and videos not updated.
The step by step guide function for registered accounts doesn't work and the webinars seem very uninteractive. Seems to be a rush to finish within the 3o minute tieframe.
Pabau has account managers, programming and implementation specialists but it's not ideal if you can't sold problems immediately.
A ticket system that shows other client's concerns or questions would have saved a lot of hassle.
User's forums, blogs, FAQs, Q & As are available but not shared when you come on board.
Having a widget isnt suitable for all sorts of web platforms.
Referral tracking is especially difficult when customer processes are handled putside your existing platform.
Would have like to integrate a diferent payment processor rather than being limited to skype
As at noww, Pabau sems the best fit for our business but we are not assured enough to stop looking for alternatives

Puntos a favor:

A lot of features. Before and after pictures A lof of templates to choose from. Support team willing to integrate any pdf form and help customise to your brand

Contras:

Customer support not always accessible. Would have preferred a dedicated number to call, opening hours etc. A lot of communication is via email or a request for a call back. Not suitable when the software isn't responding or you need quick fixes. Price is on the expensive side especially since you will need to pay Pabau extra subs for more staff, sending texts, marketing functions & Api integrations Ipad necessary for patient journeys function

Respuesta de Pabau

hace 4 meses

Hi Oyin, I just wanted to reply back to this review and thank you for your detailed and thoughtful feedback. In particular, your points about better highlighting our educational resources to new users will be actioned upon. I would also like to make you aware that we do indeed have a live chat function. We moved away from phone-based support (though do still escalate to this when required) to a live chat feature because our data showed it to be a more effective method of supporting our customers. However, we will consider if there is a better way of making sure our customers know this support exists. Thanks again for trusting Pabau as your practice CRM and for helping us to get that little bit better with your constructive feedback.

Luisa
Aesthetic Nurse en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Excellent system for medi clinics with updated features all the time.

4.0 el año pasado

Puntos a favor:

I like the team behind it they have always been very helpful and responsive. The technology is always improving and I have seen massive improvements in the last year or so which has benefited my business immensely. The training webinars they have are amazing!

Contras:

Some features are more difficult to get to grips with or don’t work as well as planned. Mostly integrations.

Respuesta de Pabau

hace 8 meses

Thank you so much Luisa! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email alex@pabau.com to get free training so you can get the best out of it and have more ease of use!

Elizabeth
Managing Director en RU
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great for managing multiple services

5.0 el año pasado

Comentarios: Pabau have helped us manage multiple items in one place.

Puntos a favor:

We have a busy practice with 30+ practitioners and pabau makes it easy for us to manage their schedules and see all of the patient details in one place for ease of managing their care alongside their admin.

Contras:

I think the patient portal could do with some improvements as the online booking tool is clunky in comparison to other booking portals. Also it would be great if we could integrate the invoice and payment system with square as we tend to duplicate sending payment links with creating invoices on the patient's account for their records.

Respuesta de Pabau

el año pasado

Thank you so much Elizabeth! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

Paul
Consultant Dermatologist en RU
Hospital y atención sanitaria, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Pabau 8 months in

4.0 hace 2 años

Comentarios: I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Puntos a favor:

Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!! Lots of education available to teach you how to get the most out of it. Very responsive support team.

Contras:

It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

Respuesta de Pabau

hace 2 años

Thank you so much Paul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

Emma
Director en RU
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Pabau Customer Service

4.0 hace 2 años

Puntos a favor:

Pabau offers excellent functionality from a sales and marketing perspective

Contras:

It is a complicated system to set up. Pabau provide loads of tutorials but I feel that 1:1 set up support would have made for an easier integration.

Respuesta de Pabau

hace 2 años

Thank you for taking the time to send us a review. Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes. Please do not hesitate to contact us for any reason! Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues. We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us! We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. We will offer you use to set up a free one on one training session with a Expert trainer!