Housecall Pro
Por Housecall Pro
¿Quién usa Housecall Pro?
Housecall Pro es útil para todos los profesionales de empresas de servicios en las principales categorías del sector: fontanería, electricidad, limpieza de alfombras, climatización, limpieza, mantenimiento, limpiacristales, cerrajería, etc.
¿Qué es Housecall Pro?
Housecall Pro es una aplicación de gestión de servicios externos basada en la nube que permite a los profesionales de servicios automatizar sus procesos comerciales y flujos de trabajo. La aplicación más valorada es una solución de gestión empresarial todo en uno que permite a los profesionales de servicios administrar y hacer crecer su negocio desde su smartphone. La plataforma incluye una amplia gama de funciones como programación de trabajos, distribución, facturación automática, notificaciones por SMS a clientes, procesamiento de pagos, marketing, reservas online y mucho más.
Información sobre Housecall Pro
Housecall Pro
http://www.housecallpro.com
Fundada en 2013
Resumen de precios de Housecall Pro
Housecall Pro dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Housecall Pro está disponible a partir de USD 49.00/mes.
Precio inicial
USD 49.00/mes
Versión gratuita
Sí
Prueba gratis
Sí
Implementación
En la nube, SaaS, web
Móvil: nativo de iOS
Móvil: nativo de Android
Formación
En vivo en línea
Seminarios web
Documentación
Asistencia
Horas laborables
En línea
Funciones de Housecall Pro
Alternative Products
Los productos más populares
Opiniones de Housecall Pro
Mostrando 5 de 2370 opiniones
Paul M.
-
Valoración global5/5
-
Facilidad de uso5/5
-
Características y funcionalidades5/5
-
Asistencia técnica5/5
-
Relación calidad-precio5/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 1/3/2020
"Great Product!"
Comentarios: CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.
Puntos a favor: I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.
Contras: The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.
- Fuente de la reseña
- Publicado el 1/3/2020
Tonya M.
-
Valoración global5/5
-
Facilidad de uso5/5
-
Características y funcionalidades5/5
-
Asistencia técnica5/5
-
Relación calidad-precio5/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 20/4/2020
"An important appendage of our growing company"
Comentarios: As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.
Puntos a favor: The equipment tracking feature for each customer has simplified life both for the inside staff and the techs. Now that we have the service agreement options, the tech's have an easier time tracking the details of the services. It has helped with our inside sales to be more consistent with customers' maintenance and generating more income.
Contras: As we are going and figuring out our growing pains, I have come to realize that it would great to have a system to track inventory as our techs use it with each customer in live time. This type of feature would help with repurchasing and tracking lost inventory.
- Fuente de la reseña
- Publicado el 20/4/2020
Esther B.
-
Valoración global3/5
-
Facilidad de uso3/5
-
Características y funcionalidades4/5
-
Asistencia técnica2/5
-
Relación calidad-precio4/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Fuente: SoftwareAdvice
- Publicado el 19/6/2019
"Mixed Emotions"
Comentarios:
PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door.
CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice.
Puntos a favor: We loved the GPS that showed the property location and street view. This helped our techs locate the property without questioning. Also when entering the job, it prevented the office from a typo when entering the property street address.
Contras: At first sign up we were given our "own" personal trainer. However, she was on a time limit and did not help with our concerns. Would cut me off and say she had to take other calls, would need to set up another appointment... a few days later. Got my 30 minutes again, then she said set up 5 jobs and see how they go. The problem is that our business did not stop, it had to keep running and we didn't know how to set up our system. By the time it was set up we had a huge backlog of entering, late invoices, etc. After our 2 or 3 visits with our "personal trainers", they converted us to customer service online chat only. It took a long time to get someone to respond, most times would lead into another question, wait again, and so on. Wasted so much time in the office! At the beginning of set up, it took days and hours to get results, very, very frustrating. Kept asking if we could just speak to someone and they said they were set up for online chat and could make an appointment if the concern was something a chat could not resolve. I would need help at that moment, would not want to wait several days to speak to someone. ( After a few weeks we ended up going to Service Fusion which gave us 60 full days with our personal trainer. Would spend up to an hour on the phone guiding us through the set up. And if our rep was not available, you could speak to anyone on the customer service team. Absolutely wonderful!)
- Fuente de la reseña
- Fuente: SoftwareAdvice
- Publicado el 19/6/2019
Nathan C.
-
Valoración global5/5
-
Facilidad de uso5/5
-
Características y funcionalidades5/5
-
Asistencia técnica5/5
-
Relación calidad-precio5/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 22/3/2020
"Very good quality software for extremely reasonable price."
Comentarios: A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.
Puntos a favor: A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews.
Contras: I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless.
- Fuente de la reseña
- Publicado el 22/3/2020
Lisa M.
-
Valoración global5/5
-
Facilidad de uso5/5
-
Características y funcionalidades5/5
-
Asistencia técnica5/5
-
Relación calidad-precio5/5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 1/5/2020
"User friendly"
Comentarios: We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!
Puntos a favor: This software is very user friendly, without any training most of our team was able to dive right in and start using the software immediately . I love the fact that we can schedule, take payments view our customers history and overall have the ability to use every function of the software whether your in the office or out if the field. We can send internal messages to our staff as well as our customers. This software shows our overall earnings, tracks invoices that our outstanding and honestly allows our company to run smoothly and efficiently.
Contras: In the beginning for some reason if I had to go back and close out a job and back date it, the software would not allow me to choose the appropriate date, however this has been fixed and I haven't had any recent problems with this particular issue.
- Fuente de la reseña
- Publicado el 1/5/2020
