¿Quién utiliza este software?

Single Location Business or Practice, Multi Location, and Large Franchise / Enterprise

Valoración media

24 opiniones
  • En general 5 / 5
  • Facilidad de uso 4.5 / 5
  • Atención al cliente 5 / 5
  • Funcionalidades 4.5 / 5
  • Relación calidad-precio 4 / 5

Detalles del producto

  • Precio de partida USD 200.00/mes
  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • Reputation Loop
  • https://www.reputationloop.com/
  • Fundada en 2013

Sobre Reputation Loop

Reputation Loop is a complete Reputation Management and Monitoring Platform designed for local business owners. The Automated Customer Feedback Loop helps owners generate fresh feedback from recent customers, providing them with an instant snapshot of how the business is doing down to a granular level. Negative feedback is flagged and routed directly to a supervisor or owner, while customers who've left positive feedback are asked to share their experience online, creating 5-star reviews.

Funciones de Reputation Loop

  • Análisis de sentimientos
  • Gestión de campañas
  • Gestión de respuestas
  • Ludificación
  • Métricas de redes sociales
  • Plataforma de reseñas de cliente
  • Supervisión de redes sociales
  • Supervisión de reseñas
  • Control de procesos de aprobación
  • Distribución y cumplimentación
  • Gestión de obras de arte
  • Gestión de proyectos
  • Gestión de recursos
  • Gestión del cambio
  • Análisis de sentimientos
  • Compartir en redes sociales
  • Gestión de campañas
  • Gestión de los comentarios negativos
  • Gestión de respuestas
  • Notificación de reseña de usuario
  • Panel de comunicaciones
  • Solicitud de reseña de usuario
  • Supervisión de reseñas

Las opiniones más útiles de Reputation Loop

There is NOTHING out there like Reputation Loop; Period!

Publicado el 30/9/2015
David M.
CEO
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
Características y funcionalidades
5 / 5
Asistencia técnica
Relación calidad-precio

Comentarios: We have tried so many other software's & they all were limited to the point of no use or we had to use 3 different systems to accomplish what Reputation Loop would do. They have thought this out so much further than most businesses owners could understand. We use the software integrated into InfusionSoft & within a day or 2 we had reviews coming in.
PROS:
1. There is a follow-up system ready to go; with a little amount of changes to start seeing reviews.
2. The system will do what our staff & most business fail to do & that is reach out & ASK! What a concept; asking how their visit was & if they could leave a review for us. Most employees don't care enough to ask & the owners to egotistical to ask so it never happens. Well now it does. Enter the customers info that came in for the day into Reputation Loop & the follow-up begins.
3. I was able to find an issue we were having with someone on the staff. This issue was going on for over a year & within 4 weeks of using it we found this out from customer feedback. There is so much more going on with this system then what most would truly understand.
4. If a client leaves a bad review it sends it to a different page allowing the business owner to find & solve it before it goes up for everyone to see. It also will ask the Positive feedback people if they don't mind leaving an additional one. This is BRILLIANT, IT WORKS & its very hand off. So no one had to feel uncomfortable about getting reviews.
5. Look I could go on & on because IT WORKS & I USE IT every day. I bet 80% of the software out there isn't being used because people have to do manual stuff consistently to get it to work & because of it they never use it. SIMPLICITY is key!
CONS:
1. It does take a little bit to get set-up for most people that are not very computer savvy. Reason is because it integrates into social media accounts like Facebook & Twitter they have to go & find their information to log in. They have to update some listings so average people might feel like there is a lot to do to get it working but I'm willing to bet the same average people don't understand the alternatives; THERE ARE NONE! You do everything manually, check all your listings for bad reviews, actually start asking for reviews & then you email 1 at a time each day to ask for reviews. Point is that I LOVE this software & my advice to you is DON"T let the 30 to 60 minute set-up scare you because it's a beautiful thing once it's working & in motion!

I'd Recommend Reputation Loop on Customer Service Alone

Publicado el 12/4/2019
Usuario verificado
Marketer
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
3 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: I like this software a lot. It scans how your business appears online and fixes your business listings all in one dashboard which are extras I wasn't looking for. It's definitely helped me gather new reviews for local clients to help them improve thier online reputation and visibility in Google maps and near me searches. Integrates with all kinds of retail and medical CRM's so that is lovely too. Plus you can use SMS and MMS if that's part of your plan.

Contras: Sometime, rarely, it would just not work and that might be user (me) error but I really want this to be set it and forget it forever. But customer support is EXCELLENT and there was never a problem they didn't quickly fix with a friendly interaction.

Respuesta de proveedores

por Reputation Loop el 15/4/2019

Thanks for the review we really appreciate it.

Good software that does what it states

Publicado el 31/8/2019
Usuario verificado
President
Medios online, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Really good and easy way for my business to show and implement.

Puntos a favor: Really food pricing when compared to other software out there, works really well, and new features have been added, good to see a product is continually improved upon.

Contras: Nothing really, it fit for what we were trying to achieve which was good. So check it out and compare it to see if it would work for you.

5 Star Program with 5 Star Service

Publicado el 30/9/2015
Chris S.
President
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
Características y funcionalidades
5 / 5
Asistencia técnica
Relación calidad-precio

Comentarios: If you're looking for a software platform that allows you to position yourself as a reputation management leader, look no further. Reputation Loop has the most comprehensive program available today that offers incredible value to the end-user clients. The program will help clients identify key problem areas that need immediate attention, it helps them generate new and relative reviews from their most recent customers, and most importantly it helps them market those reviews to their social media channels automatically. Furthermore, the customer service that Rep Loop offers is exceptional and second to none. Overall, these guys offer an incredible platform that has all the bells and whistles and they back it up with 5 star service.

Great tool and very affordable for agencies.

Publicado el 19/4/2018
Jim T.
CEO
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
4/5
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Additional value for clients.

Puntos a favor: The customer support is the very best that I have encountered ever. So responsive to any questions you may have! Very impressive!

Contras: As an agency, I wish we didn't have to buy in bundles of 25 seats...lhowever it is still affordable.

Leer más opiniones