Reputation Loop

Reputation Loop

Por Reputation Loop

¿Quién utiliza este software?

Single Location Business or Practice, Multi Location, and Large Franchise / Enterprise

Valoración media

187 opiniones
  • En general 4.8/5
  • Facilidad de uso 4.6/5
  • Atención al cliente 4.8/5
  • Funcionalidades 4.6/5
  • Relación calidad-precio 4.7/5

Detalles del producto

  • Precio inicial USD 200.00/mes
  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • Reputation Loop
  • https://www.reputationloop.com/
  • Fundada en 2013

Sobre Reputation Loop

Reputation Loop is a complete Reputation Management and Monitoring Platform designed for local business owners. The Automated Customer Feedback Loop helps owners generate fresh feedback from recent customers, providing them with an instant snapshot of how the business is doing down to a granular level. Negative feedback is flagged and routed directly to a supervisor or owner, while customers who've left positive feedback are asked to share their experience online, creating 5-star reviews.

Funciones de Reputation Loop

  • Análisis de sentimientos
  • Generación de reseñas
  • Gestión de campañas
  • Gestión de respuestas
  • Ludificación
  • Métricas de redes sociales
  • Supervisión de redes sociales
  • Supervisión de reseñas
El proveedor no ha rellenado esta información.
  • Análisis de sentimientos
  • Compartir en redes sociales
  • Gestión de campañas
  • Gestión de los comentarios negativos
  • Gestión de respuestas
  • Notificación de reseña de usuario
  • Panel de comunicaciones
  • Solicitud de reseña de usuario
  • Supervisión de reseñas

Las opiniones más útiles de Reputation Loop

Grade.us is an awesome platform for both small businesses and agencies

Publicado el 28/6/2019
Zach H.
Founder
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :)

Puntos a favor: Grade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering.

Contras: I wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents.

Respuesta de proveedores

por Grade Us el 1/7/2019

Hi Zach,

Thank you so much for sharing your feedback on the Grade.us platform! We were especially excited to see that you've had a great experience with support and training. Over the past several months, Grade.us has invested heavily in our support team and customer training resources, so hearing that you've had a great experience with us let's us know that we were on target with what we thought our customers would love most! We've also made some recent review updates that should address the trouble you've experienced in the past with specific review sites. Feel free to take a look and let us know if you still have any concerns we can address. Thanks again for sharing your kind words!

Warm regards,
Kelly Rogers
Director, Customer Success
Grade.us
support@grade.us

Grade.Us perfect name!

Publicado el 3/12/2019
Karen G.
Administrator
Medios online, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

Puntos a favor: Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient.

Contras: Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system.

Best price, all the features.

Publicado el 25/7/2019
Julie W.
VP
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4/5
Facilidad de uso
5/5
Características y funcionalidades
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use.

Contras: I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out.

Great Customer Service

Publicado el 28/10/2019
John V.
Owner
Alimentación y bebidas, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks.

Puntos a favor: - Great Customer Service, CSR did a quick training for me and explain what work the best in the market.
- Explain more about SW Capabilities.

Contras: Price increased multiple times in the past year.

Respuesta de proveedores

por Grade Us el 4/12/2019

Hi John,

Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again!

Sincerely,
Kelly Rogers
Director, Customer Success

Terrible App Considering the Available Technology

Publicado el 21/11/2019
Jason R.
CEO
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
1/5
En general
3/5
Facilidad de uso
1/5
Características y funcionalidades
1/5
Asistencia técnica
1/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Paying way to much money for subpar features.

Puntos a favor: Aggregating reviews and being able to respond to Facebook & Google reviews in a single place.

Contras: No deeplinking support for native mobile apps.
Breaks all the time causing angry clients
Email support is not helpful

Respuesta de proveedores

por Grade Us el 4/12/2019

Hi Jason,

Thanks for taking the time to leave us some feedback. I'm sorry to hear that your experience on Grade.us has been anything but exceptional. Would you be willing to chat further about how we could do better in the future? I'd love to get on a phone call with you so I can better understand your concerns and to clarify what you mean about deeplinking support for native mobile apps.

Sincerely,
Kelly Rogers
Director, Customer Success
support@grade.us

Leer más opiniones