¿Qué es ReviewTrackers?

ReviewTrackers es el galardonado software de gestión de reputación y reseñas en el que confían más de 40 000 empresas.

Te permite realizar un seguimiento de comentarios en Facebook, Google, TripAdvisor, entre otros más de 100 sitios de reseñas. Podrás centralizar todos tus datos de reseñas en una sola aplicación. Responde a los clientes más rápido. Solicita revisiones sin problemas a través de SMS y campañas de correo electrónico. Utiliza la tecnología de aprendizaje automático para obtener información a partir de las reseñas. Aprovecha una galardonada asistencia al cliente, acceso y automatización de API, y alertas de reseña instantáneas de ReviewTrackers.

¿Quién usa ReviewTrackers?

Atención médica, restaurantes, industria automotriz, comercio minorista, finanzas, seguros y hostelería son solo algunas de los muchos sectores a los que sirve la solución. Regístrate hoy para tener una prueba gratis y comenzar en cuestión de minutos.

¿Dónde se puede implementar ReviewTrackers?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)

Sobre el proveedor

  • ReviewTrackers
  • Fundada en 2012
  • Asistencia telefónica

Países disponibles

Afganistán, Albania, Alemania, Andorra, Anguila y otros 170

Idiomas

inglés

Sobre el proveedor

  • ReviewTrackers
  • Fundada en 2012
  • Asistencia telefónica

Países disponibles

Afganistán, Albania, Alemania, Andorra, Anguila y otros 170

Idiomas

inglés

Imágenes y vídeos de ReviewTrackers

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Vídeo de ReviewTrackers
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Comparar el precio de ReviewTrackers con productos similares

ReviewTrackers

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Funciones de ReviewTrackers

  • API
  • Alertas y notificaciones
  • Análisis de campañas
  • Análisis de la competencia
  • Análisis de sentimientos
  • Análisis de tendencias
  • Análisis de texto
  • Análisis en tiempo real
  • Análisis visual
  • Automatización proceso/flujo de trabajo
  • Búsqueda/filtro
  • Campañas multicanal
  • Compartir en redes sociales
  • Comunicación multicanal
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Datos en tiempo real
  • Encuestas y comentarios
  • Estructura de encuesta CSAT
  • Estructura de encuesta NPS
  • Etiquetado
  • Formularios personalizables
  • Generación de reseñas
  • Gestión de campañas
  • Gestión de comentarios
  • Gestión de contenidos
  • Gestión de correo electrónico
  • Gestión de encuestas y sondeos
  • Gestión de la comunicación
  • Gestión de la experiencia del cliente
  • Gestión de los comentarios negativos
  • Gestión de respuestas
  • IA y aprendizaje automático
  • Importación y exportación de datos
  • Informes personalizables
  • Integraciones de terceros
  • Integración de redes sociales
  • Intercambio de opiniones
  • Mensajería SMS
  • Modelos personalizables
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Notificación de reseña de usuario
  • Panel de actividades
  • Panel de comunicaciones
  • Recopilación de datos multicanal
  • Segmentación de clientes
  • Seguimiento de la participación
  • Seguimiento de marcas
  • Seguimiento de palabras claves
  • Social listening
  • Solicitud de reseña de usuario
  • Supervisión
  • Supervisión de quejas
  • Supervisión de redes sociales
  • Supervisión de reseñas
  • Visualización de datos
  • Visualización de opiniones

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Opinones de ReviewTrackers

Evaluación media

En general
4.6
Facilidad de uso
4.7
Atención al cliente
4.7
Funcionalidades
4.4
Relación calidad-precio
4.5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
71%
4
24%
3
3%
2
1%
1
2%
Chris H.
Chris H.
Vice President, Communication en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great way to keep track of your reviews

5 hace 3 años

Comentarios: We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Puntos a favor:

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Contras:

It is pretty pricey but is still a helpful tool for us.

Respuesta de ReviewTrackers

hace 3 años

Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.

Cameron C.
Marketing Manager en EE. UU.
Hostelería, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Super Helpful!

5 hace 2 años

Comentarios: Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Puntos a favor:

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Contras:

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

Respuesta de ReviewTrackers

hace 2 años

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Usuario verificado
Director, Brand & Digital Communications en EE. UU.
Usuario de Linkedin verificado
Hospital y atención sanitaria, 10,000+ empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Basic review management

3 hace 4 meses

Puntos a favor:

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Contras:

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

Respuesta de ReviewTrackers

hace 3 meses

Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service intervention with our product and support teams, with the goal of improving our ability to meet the needs and expectations of organizations like yours. Meanwhile, we are very pleased to hear that you found ReviewTrackers easy to use and implement; many of our healthcare partners have told us the same. Again, thank you for your review and we continue to welcome any additional feedback or suggestions at support@reviewtrackers.com.

Maria K.
Director, Marketing en EE. UU.
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

A good simple & basic product for people looking for easy reputation management

4 hace 3 años

Comentarios: I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.

Puntos a favor:

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Contras:

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

Respuesta de ReviewTrackers

hace 3 años

Hi Maria, thank you for sharing your ReviewTrackers experience with the Capterra community. We appreciate your thoughts on our software, specifically: how it helps you effectively monitor reviews and manage your brand's reputation online. Thank you too for your helpful suggestions. Your review makes a difference to us and it helps motivate us even more to do our best. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. Thanks again!

Usuario verificado
Inbound Marketer and Content Developer en Canadá
Usuario de Linkedin verificado
Hostelería, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Software for Monitoring Reviews

4 hace 4 años

Comentarios: I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.

Puntos a favor:

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Contras:

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.

Respuesta de ReviewTrackers

hace 3 años

Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too! In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well. We hope you come back and try us again, thank you for your business.