--- description: ¿Qué es y para qué sirve AskNicely? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es AskNicely? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software para encuestas](/directory/30092/survey/software) > [AskNicely](/software/141434/asknicely-for-nps) # AskNicely Canonical: https://www.capterra.mx/software/141434/asknicely-for-nps Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.mx/software/141434/asknicely-for-nps?page=2) > Ofrece excelentes experiencias del cliente e impulsa el crecimiento con el software NPS de AskNicely. > > Veredicto: 100 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa AskNicely? AskNicely está desinada a todos los empresarios, gerentes de productos y gerentes de asistencia al cliente que se preocupan por ofrecer una experiencia del cliente de clase mundial. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 100 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: AskNicely - **Ubicación**: Portland, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: USD 399.00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: francés, inglés, neerlandés, portugués, árabe - **Países disponibles**: Alemania, Australia, Canadá, Dinamarca, Estados Unidos, Irlanda, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - Análisis de texto - Biblioteca de preguntas - Comentarios anónimos - Creación de informes/análisis - Distribución multicanal - Encuesta móvil - Encuestas y comentarios - Estructura de encuesta NPS - Estudios de pulso - Gestión de comentarios - Gestión de encuestas y sondeos - Gestión de los comentarios negativos - Importación y exportación de datos - Lógica de exclusión - Marketing por correo electrónico - Modelos personalizables - Panel de comunicaciones - Personalización de URL - Rama de preguntas - Recopilación de datos multicanal - Segmentación - Third-Party Integrations - Visualización de datos ## Integraciones (en total: 24) - Calendly - Cliniko - ClubReady - Freshdesk - Front - Geckoboard - Groove - Help Scout - HubSpot CRM - Intercom - JobAdder - Klips - Kustomer - Mailchimp - Mixpanel … y 9 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software para encuestas](https://www.capterra.mx/directory/30092/survey/software) ## Categorías relacionadas - [Software para encuestas](https://www.capterra.mx/directory/30092/survey/software) - [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software) - [Software NPS](https://www.capterra.mx/directory/32075/nps/software) ## Alternativas 1. [Typeform](https://www.capterra.mx/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.capterra.mx/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 3. [Trustpilot](https://www.capterra.mx/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Jotform](https://www.capterra.mx/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Broadly](https://www.capterra.mx/software/161326/broadly-reviews) — 4.8/5 (336 reviews) ## Opiniones ### "Great tool for my to-do list at work" — 3.0/5 > **Élodie** | *2 de abril de 2018* | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: It helps me organize my tasks at work and never forgive anything. With the mobile app, I can add anything from anywhere whenever a thought comes to my mind. I can even add some sub-tasks to one task and I can organize my days with the deadlines. > > **Puntos en contra**: The navigation through the interface can be confusing when I'm going elsewhere than my to-do list. The main menu on left is pretty useless for me and the inbox doesn't work as expected, or maybe not the way I would like it to. It sends me my everyday tasks based on deadlines. So if I planned 5 tasks for today, I receive 5 different alerts, on web and on mobile. So when a colleague share a task with me, it can be lost among all my personal alerts. Finally, I would love to share tasks more easily than just assign them to someone. > > Efficiency for my personal tasks and avoiding forgetting some important things. ----- ### "Good solution to NPS results" — 4.0/5 > **Adam** | *7 de marzo de 2018* | Deportes | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software. It made everything a one-stop-shop > > **Puntos en contra**: The userface wasn't as appealing as other software's I've used and some of the reporting features were less advanced than other softwares I've used. > > The ability to know what our customers thought of our service. It gave me the ability to make changes based on customer feedback and it gave our customers a more discreet and easy way to give feedback. ----- ### "AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations." — 5.0/5 > **Matt** | *29 de marzo de 2018* | Internet | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We connect AskNice.ly to tools like Intercom, Zapier, and Slack in order to automate the process of collecting feedback, incentivizing NPS surveys and reporting results back to our team. It's easy to set up and it does it's thing without much maintenance. > > **Puntos en contra**: There is nothing significant I would change in the interface or functionality. We get the appropriate value out of our membership level. > > NPS surveys help us identify areas of improvement that we wouldn't otherwise hear about from our customers. AskNice.ly helps us collect, organize and summarize that feedback effectively. ----- ### "Nice, usual as expected" — 5.0/5 > **Jorge** | *4 de abril de 2018* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: it's a not intrusive tool which makes the user do not feel uncomfortable in do what we expect from them > > **Puntos en contra**: Could be more visual and easy to edit, with that the designer work will be great and the integration also amazing > > Great customer response and make us on track to find out what our users really like and dislike from our product ----- ### "Just amazing, outstanding customer service - a great product, too\!" — 5.0/5 > **Sunaina** | *4 de diciembre de 2019* | Recursos Humanos | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - The highlight for me for AskNicely was the customer service I received from them. Specifically, the person that I communicated with - \[SENSITIVE CONTENT HIDDEN\] - was just extra ordinary. This was a pilot program that we had started and I was in charge of this at the time. \[SENSITIVE CONTENT HIDDEN\] made certain that I understood the platform well, made the most of the features, and most importantly - got it right the first time\! The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions. > > **Puntos en contra**: Nothing, really. As the admin for the pilot program, I was completely satisfied by the product as well as the service received. > > As mentioned above - the net promoter scores we received from our clients were useful in making product related decisions. Would highly recommend ASK Nicely to others. A big shout out to \[SENSITIVE CONTENT HIDDEN\] from their support team - just an outstanding asset to your team. Cheers\! ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.capterra.mx/software/141434/asknicely-for-nps?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/141434/asknicely-for-nps) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados