CallRail

CallRail

Por CallRail

¿Quién utiliza este software?

CallRail es perfecto para pequeñas y medianas empresas, vendedores, equipos de ventas y aquellos que buscan mejorar las conversiones de clientes potenciales y cerrar las brechas de datos de atribución de clientes potenciales para campañas en línea y fuera de línea.

Valoración media

121 opiniones
  • En general 4.6/5
  • Facilidad de uso 4.5/5
  • Atención al cliente 4.5/5
  • Funcionalidades 4.5/5
  • Relación calidad-precio 4.5/5

Detalles del producto

  • Precio inicial USD 45.00/mes
  • Versión gratuita No
  • Prueba gratis
  • Implementación En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • CallRail
  • http://www.callrail.com
  • Fundada en 2011

Sobre CallRail

Las funciones de seguimiento y registro de llamadas de CallRail facilitan la calificación de clientes potenciales, personal de entrenamiento y mejoran la atención al cliente, lo que resulta en más conversiones de clientes potenciales y mayores tasas de retención de clientes. Toma notas durante las llamadas para asegurarte de que se capture información importante para la comunicación del equipo. Evalúa las llamadas utilizando etiquetas para clasificar clientes potenciales y extraer informes de tasa de conversión. Escucha las grabaciones desde el panel de control para mejorar las tácticas, dirigir las conversaciones correctas y concretar más negocios de manera más eficiente.

Funciones de CallRail

  • Archivado
  • Grabación a demanda
  • Grabación activada por evento
  • Grabación de videollamada
  • Grabación programada
  • Marcadores de grabación
  • Recuperación inmediata
  • Registro de actividad de la pantalla
  • Registro de llamadas distribuidas
  • Transferencia de archivos
  • Uso compartido de llamadas
  • Atribución de campañas
  • CRM
  • Enrutamiento de llamadas
  • Grabación de llamadas
  • Identificador de llamadas
  • Reconocimiento IVR y de voz
  • Seguimiento de conversión
  • Seguimiento de palabras claves

Las opiniones más útiles de CallRail

Easy to use and great data gained from all types of marketing campaigns.

Publicado el 16/3/2018
Chris C.
Director of Operations
13-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: Several years ago, call tracking used to be done by hardcoding the tracking number into your website and that is not ideal for SEO. However, when I stumbled upon CallRail I fell in love with the ease of use, SEO-friendliness, and call data. The dynamic number insertion is so clutch! I currently have over 100 websites using CallRail and it is crucial to proving the value of my marketing efforts.

Contras: The reporting takes a little time to get the hang of, but once you've got it down - it isn't too bad.

Call Tracking and Analytics for phone calls received from valuable leads

Publicado el 18/1/2020
Imelda C.
Owner
Transporte/transporte en camión/ferrocarril, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
Fuente: SoftwareAdvice
4/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: It solves Google Analytics, marketing solution and hit targets within the timeline

Puntos a favor: With Callrail, we can easily keep track which campaign, marketing, promotion, or keywords that works well with your clients because it gives analytics on how many phone calls or conversion made giving you an insight on which has a greater positive impact to your business . Callrail gives you report and overview on which marketing channel produces more money to your business. I can easily search or filter either through a phone lead's phone number, an agent's phone number which tracks the calls and texts i receive from a phone lead. We can easily focus on which marketing works well thus less effort, more effectiveness , better results.

Contras: The call feature is not that reliable to produce a good connection if you are having a long conversation with clients. You may need a separate softphone for a stable call connection. You can not really receive a call her real time. Most would be a voice mail but its clear.

Consistently Excellent User Experience

Publicado el 27/11/2019
Jean J.
Consultant
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I am able to call on behalf of my companies in real time with a localized telephone number. I am able to provide accurate calling data to my companies that contributes to my success.

Puntos a favor: I appreciate the ease of use on a daily basis. There is no need to "stop & think" about what you are doing but instead the methodology is so user friendly it becomes second nature to you. Saving time on the phone is a special gift CallRail gives to me each day.

Contras: I can honestly say there is really nothing that I don't like about the product. When I run into any difficulties I am able to reach out to specialized customer service person who walks me through my issues in a kind and patient manner each time, with no exceptions.

Zero Customer Support

Publicado el 28/11/2017
Lloyd C.
CEO
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
Fuente: SoftwareAdvice
1/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
1/5
Asistencia técnica
3/5
Relación calidad-precio

Comentarios: I was on the pro plan and spent a very large amount of money a month use the service you would think the customer support would be better but it’s not the staff when you finally do get someone are rude condescending and sarcastic on the phone. I took my 30 phone numbers in my business and clients to a different company I would not recommend using this company if you feel you ever will need any support they don’t care about you or your company.

Puntos a favor: It’s cheap. That’s about it. Get what you pay for. They track your phone calls they track your numbers the plug-ins are easy they change their navigation so I that’s not easy anymore

Contras: Good luck getting any support. They literally don’t answer the phone, return calls and take days to reply to emails.

Support is helpful and the overall platform is easy to use and fully-featured

Publicado el 17/1/2019
Jack W.
Head of Digital Marketing
Software informático, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
4/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
4/5
Asistencia técnica
3/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Overall, CallRail is one of the best platforms for agencies looking to offer call tracking services to their clients, and provides a wealth of features and support to help you along the way to offering a fully-fledged call tracking solution.

Puntos a favor: CallRail is good for agencies, as it offers specific features to suit agencies, such as built-in margins, client billing, etc. Their customer support is helpful, and are willing to set up features for you. Using the platform is straightforward with everything being a guided process, along with a ton of support articles to go alongside.

Contras: Customer support, while helpful, are difficult to get ahold of at times. Their live chat is rarely available and there's no phone number for calling their support from outside the US. Additionally, their pricing only charges in dollars, making it difficult for agencies who work in GBP, in addition, their billing system often has issues when changing packages, causing it to charge inflated amounts.

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