18 años ayudando a las empresas mexicanas
a elegir el mejor software

¿Qué es Fresha?

Fresha es uno de los mejores software de reservas del mundo para salones, spas y empresas de bienestar, en el que confían millones de profesionales en más de 120 países. Diseñado para simplificar las operaciones y potenciar el crecimiento, Fresha proporciona una plataforma intuitiva y todo en uno para gestionar citas, agilizar pagos y mejorar las experiencias de los clientes.

Aumenta tus ventas y atrae nuevos clientes aceptando reservas online directamente a través de la búsqueda de Google, en tus páginas de Facebook e Instagram, y en tu sitio web. Los clientes se mantienen actualizados fácilmente a través de mensajes automatizados, correos electrónicos y la aplicación móvil.

Fresha también permite a las empresas aumentar los ingresos con herramientas de marketing integradas, funciones de gestión de clientes y procesadores de pagos opcionales. Ya seas un profesional independiente o tengas una empresa con múltiples ubicaciones, Fresha te ofrece las herramientas que necesitas para tener éxito, todo en un solo lugar.

¿Quién usa Fresha?

Más de 450 000 profesionales del sector de la belleza y el bienestar de todo el mundo ya confían en Fresha para impulsar sus negocios. Es el software de reservas más famoso del mundo para salones de belleza, barberías y spas.

¿Dónde se puede implementar Fresha?

Basado en la nube
Entorno local

Sobre el proveedor

  • Fresha
  • Fundada en 2012

Asistencia de Fresha

  • Asistencia 24/7
  • Chat

Países disponibles

Afganistán, Albania, Alemania, Andorra, Angola y otros 224

Idiomas

alemán, búlgaro, checo, croata, danés y otros 22

precios de Fresha

Precio inicial:

$0.00
  • Sin prueba gratuita
  • Sí, ofrece una versión gratuita

Fresha dispone de una versión gratuita y no ofrece una prueba gratis. La versión de pago de Fresha está disponible a partir de $0.00.

Planes de precios consigue una prueba gratuita

Sobre el proveedor

  • Fresha
  • Fundada en 2012

Asistencia de Fresha

  • Asistencia 24/7
  • Chat

Países disponibles

Afganistán, Albania, Alemania, Andorra, Angola y otros 224

Idiomas

alemán, búlgaro, checo, croata, danés y otros 22

Imágenes y videos de Fresha

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Funciones de Fresha

  • Acceso móvil
  • Alertas y notificaciones
  • Automatización de marketing
  • Base de datos de clientes
  • Citas recurrentes
  • Confirmations/Reminders
  • Conforme con HIPAA
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Email Reminders
  • Facturación
  • For Barbershops
  • For Medical Spas
  • Formularios personalizables
  • Gestión de calendarios
  • Gestión de citas
  • Gestión de clientes
  • Gestión de docentes y personal escolar
  • Gestión de empleados
  • Gestión de inventarios
  • Gestión de la disponibilidad
  • Gestión de nóminas
  • Gestión de personal
  • Gestión de reservas
  • Gestión de tarjetas de regalo
  • Integración de páginas web
  • Marketing por correo electrónico
  • Modelos personalizables
  • Pagos electrónicos
  • Pagos en línea
  • Para salones de belleza y Spas
  • Plan de entrenamiento
  • Procesamiento de pagos
  • Procesamiento de tarjetas de débito/crédito
  • Programa de fidelización
  • Programación automatizada
  • Programación de citas
  • Programación de cursos
  • Punto de venta (POS)
  • Recordatorios
  • Reprogramación
  • Reserva en línea
  • Seguimiento de la asistencia
  • Sincronización de calendario
  • Varias ubicaciones

Alternativas a Fresha

Programación de autoservicio que te permite ahorrar tiempo para dedicarte a las tareas importantes.
Soluciones de Windows y basadas en la nube con reserva de citas, nómina y procesamiento de tarjetas de crédito en línea totalmente integradas.
Kitomba es el software completo para gestión de empresas que ayuda a miles de salones, spas y clínicas a alcanzar el éxito desde 2002.
Una forma fácil de aceptar y programar citas online para pequeñas empresas. Los clientes hacen tus reservas directamente a través de la web o por Facebook, correo electrónico o SMS.
BookedIN te ayuda a ahorrar tiempo, reducir el estrés y hacer que la programación de citas sea muy sencilla tanto para ti como para tus clientes.
Software Salon amigable, potente y asequible. Usa tu PC, Mac, teléfono inteligente y tablet al mismo tiempo. Comienza tu prueba gratis.
Si te gusta y deseas un sistema de reserva fácil de usar, este es el producto adecuado para ti. Ofrecido y administrado por propietarios de salones. Es inteligente y simple.
Una aplicación online potente, fácil de usar y diseñada específicamente para gestionar tu salón de belleza. Programación online, correo electrónico, mensaje de texto y mucho más.
HubSpot CRM es el CRM 100 % gratuito, flexible e intuitivo que encantará a tu equipo de ventas. Descubre más sobre HubSpot CRM

Opinones de Fresha

Evaluación media

En general
4.8
Facilidad de uso
4.9
Atención al cliente
4.8
Funcionalidades
4.7
Relación calidad-precio
4.8

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
90%
4
6%
3
1%
2
0%
1
2%
Michael
Michael
President
Usuario de Linkedin verificado
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

THIS software is shaping up to be THE SALON SOFTWARE YOU WANT in your establishment

5.0 hace 4 años
Los subtítulos en español están disponibles en el reproductor de video
Marion
terapeuta en Colombia
Medicina alternativa, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Me encanta

5.0 hace 3 meses

Puntos a favor:

Me encanta!!!! es muy faci de usar. El servicio al cliente es excelente, son muy amables y pacientes.

Contras:

lo que no me gusta es que no puedo enviar notificaciones por whatsapp. Sólo por correo o mensaje de texto, lo cual me dificulta porque en la región en donde me encuentro la gente usa mucho el whatsapp. Me gustaría poder enviar el formulario por ese medio a mis clientes.

Rocio
Estética en España
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Un software que a cumplido todas mis expectativas !!

5.0 hace 2 años

Comentarios: Mi experiencia es fantástica !!Uso Fresha y espero seguir utilizándolo !!Es una herramienta ahora mismo clave para mi centro !!

Puntos a favor:

En realidad todo !! Me a ayudado mucho a conseguir más organización en mi negocio !!

Contras:

Lo único que no me a venido bien es que han eliminado los descuentos que podemos hacer sobre nuestros productos !!Trabajo para clientes de un hotel que no suelen repetir y no podemos realizar comunicación con ellos otra vez !!Son clientes de paso !! Estaría bien poner una opción para esto !!Gracias

Lucy
Lucy
Company director en RU
Usuario de Linkedin verificado
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Easy to use

5.0 el año pasado

Comentarios: The staff are all really helpful, the system is reliable and it’s really easy to use.

Puntos a favor:

ease of use, online booking features and accessibility.

Contras:

Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.

Maya
CEO en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

System is Intuitive

5.0 el año pasado

Comentarios: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Puntos a favor:

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Contras:

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

Alternativas consideradas: Square Point of Sale y Meevo

Razones para elegir Fresha: Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Software anterior: Vagaro

Razones para cambiar a Fresha: Price, percentage for credit card processing (1% lower!!), the way the product worked

Kay
Manager en Australia
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fresha should be protecting business owner of theft of service

1.0 hace 4 meses

Comentarios: Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money.

Puntos a favor:

Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha.

Contras:

Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her.

Respuesta de Fresha

hace 3 meses

Hi Kay, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team

Day
Owner en EE. UU.
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Read all the fine print for fees

1.0 hace 4 meses

Puntos a favor:

In the beginning it was great. The reminders were great.

Contras:

However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks. They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment. Also any text you send as reminders are now billed. Its become very expensive.

Respuesta de Fresha

hace 3 meses

Hi Day, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at hello@fresha.com. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team

Alain
CEO en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Thank you for a great product.

5.0 el año pasado

Comentarios: I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that.
Thank you.

Puntos a favor:

The ease of use, the comprehensive tools available

Contras:

I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.

Sable
Salon Owner en EE. UU.
Salud, bienestar y deporte, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Place to Start

3.0 el año pasado

Puntos a favor:

It was easy backend to use and update. It also has a free option

Contras:

There was a constant issue with clients booking online and it caused confusion for my guests

Alternativas consideradas: Vagaro

Razones para elegir Fresha: Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly

Software anterior: Clover

Razones para cambiar a Fresha: It was free to use and seemed also very easy. In the begin

Kellisha
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Poor customer care

1.0 el año pasado

Comentarios: Horrible can never reach anyone $200 balance that 90% should not be charged for

Puntos a favor:

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Contras:

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20% I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

Jessica
Owner of Med Spa en EE. UU.
Servicios para el consumidor, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The best software for business owners

5.0 hace 2 años

Comentarios: Love it.

Puntos a favor:

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

Contras:

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

Paulina Jolanta
Owner en RU
Productos cosméticos, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: SoftwareAdvice

Scam!!!!

1.0 el año pasado

Comentarios: A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!!

Puntos a favor:

Nothing nothing nothing nothing at all!!!!!

Contras:

Really bad customer service and rude !!!!!!

Faith
Customer Service Specialists en Kenia
Agricultura, 501-1,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Making your everyday the best with Fresha.

5.0 el año pasado

Comentarios: This is the most affordable and secure software for getting clients or marketing my medical work on my farm.It is easy to use and understand.

Puntos a favor:

Have been using it to get unlimited bookings for my farm medical services.Fresha has really boosted my sales and have used it to attract more customers through online bookings.It zero monthly fees making it affordable for everyone.Have been updating my clients via automated texts.

Contras:

No Cons about this amazing software.Has really helped me in strategizing my company.

Paige
Creative Director en Australia
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great booking system for a great price

5.0 hace 4 meses

Puntos a favor:

I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers.

Contras:

All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example.

Usuario verificado
Usuario de Linkedin verificado
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña
Fuente: GetApp

Scammed by Fresha

1.0 el año pasado

Comentarios: Fresha is taking over a fifth of our earnings and not responding to our messages.

Puntos a favor:

System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages.

Contras:

Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages.

Brooke
Front desck en EE. UU.
Práctica médica, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

My experience with Fresha

5.0 hace 4 meses

Comentarios: super easy to setup and edit. nice and clean and not confusin.

Puntos a favor:

I like the ability to be able to schedule different providers and then be able to specify how long the appointments for. Also like client history so i can look at notes and such if and when needed.

Contras:

I wish it was more medical per say and would like to be able to have a section where i can put individual notes on clients and have Doctor sign off on note and or order.

Respuesta de Fresha

hace 3 meses

Hi Brooke, Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do! Kindest regards, The Fresha Team

Jamie
Makeup Artist en EE. UU.
Productos cosméticos, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Very user friendly for beauty industry!

5.0 el año pasado

Comentarios: Overall have a great experience with fresha as it is easy and convenient to use and meets all of my needs.

Puntos a favor:

As a user in the beauty industry I really enjoy this software. It makes tracking clients and setting appointments very easy and clients seem to use it with ease as well!

Contras:

I think the calendar view could be a little more clean.

Megan
Production Planner en Alemania
Productos farmacéuticos, 501-1,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Great Concept & App, Needs more Users

4.0 hace 5 meses

Comentarios: Overall I found the app to be useful while living in an urban area as there can be so many places to choose from for different treatments, however, very few places in rural areas have signed up for the app

Puntos a favor:

App is easy to use and has a good search function to help find what you're looking for

Contras:

Lack of salons that are on the app, some other apps have more choice for places to book

Stuart
Warehouse manager en Australia
Producción de alimentos, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Easy to use, needs more customisation

3.0 hace 5 meses

Comentarios: The platform is easy and effective however it lacks customisation and customer service takes a while to respond.

Puntos a favor:

This platform is easy to use and effective. It is also affordable in comparison to other softwares

Contras:

Lack of customisation on SMS reminders and customer service took a while to respond to me

laura
practice manager en RU
Salud, bienestar y deporte, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Happy customer

5.0 hace 3 meses

Comentarios: very happy able to see appts book and amend

Puntos a favor:

can see all my appointments easily, including all future appointments

Contras:

my only con would be that I would like it to link with my calendar

Billie
Marketing coordinator en Australia
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Booking made easy, concerns with customer service

4.0 hace 5 meses

Comentarios: Makes booking online easy however I wish there was better customer service

Puntos a favor:

The platform is easy to use and has lots of features that improve online booking

Contras:

The customer service isn’t the best in responding promptly

Lyneta
Assistant en Canadá
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Great Service - Easy to use

5.0 hace 3 meses

Comentarios: Excellent - would recommend as its user friendly

Puntos a favor:

Easy to use - and has the features required.

Contras:

No complaints at this time - I think its a well designed service

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 1,001-5,000 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The Best Free Appointment Booking Software for Male Grooming Businesses

5.0 el año pasado

Comentarios: I love it and keep using it for years now. I even recommend it to parlors that aren’t using it to have all the places I go to and the staff I book with in one place

Puntos a favor:

FreeEasy to useAutomatically adds the appointments with location to my Google calendar and sets reminders. Super handy featureExcellent customer support

Contras:

The app is rarely slow and clunkyThe suggested barbershop locations are sometimes not the nearest

Talal
Director en Emiratos Árabes Unidos
Fotografía, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

The best app for beauty and salons

5.0 el año pasado

Comentarios: The best salon and booking system in the region

Puntos a favor:

Ease of use the booking system and with accurate data, also it can be used in many countries and i am using it continuously in UAE and KSA

Contras:

Prices shown usually is higher than the retailer

Zufferli
Company owner en Suiza
Productos cosméticos, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Excellent System

5.0 el año pasado

Puntos a favor:

Easy to use and the booking system and with accurate data. I opened 2 ticket and the support tickets "Caitlin" was very professional and resolved everything.

Contras:

- Customize SMS reminder. - Is not possible to activate Membership with partial payment?

Rina
Owner en EE. UU.
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Realized they were stealing my tips!!

4.0 hace 2 años

Comentarios: What started off free, became low fees, then they became high fees, and now I’m feeling like they are robbing me by stealing 20% from my tips and ge tax. I initially recommended this app to so many of my friends and businesses in the industry and left a stellar review for them. Currently looking for another system I can switch to.

Puntos a favor:

Easy to use, somewhat customizable. Has an app and is also usable online.

Contras:

*Fresha takes a 20% “new client fee” on top of the 20 cents and the credit card processing fee. They say it’s for clients who found them through the fresha app but none of the clients I’ve asked actually found us through them. In fact no one even knew what fresha was. * They take the 20% new client fee from the TOTAL AMOUNT CHARGED TO THE CLIENT. This means the GE TAX & TIPS TOO!!! I confronted them about this and they emailed back asking to make an appt for a phone call for them to go over the fees. Without answering my question. *If you have existing clients and they make a profile through the fresha app, you’re getting charged 20%. *If your client forgets their password and makes a new profile, you’re getting charged 20%.*On top of that, if the client makes 2 profiles the system will not let you merge them. *They charge a fee to hold the appt with a credit card. Yet, when the client no-shows and you charge the card it gets declined. So what’s the point of cc on file and all the fees if we can’t even charge them??