SurveySoftware for the Enterprise

SurveySoftware for the Enterprise

Por Key Survey

¿Quién usa SurveySoftware for the Enterprise?

Empresas medianas y grandes, con énfasis en la lista de Fortune 2000.

¿Qué es SurveySoftware for the Enterprise?

Desarrollado para grandes empresas, Key Survey es una plataforma flexible, escalable e integrada para rastrear y mejorar la satisfacción del cliente. Usa encuestas hermosas y atractivas, notificaciones y flujos de trabajo automatizados y herramientas analíticas poderosas para entender exactamente dónde realizar mejoras o promover buenos comportamientos. Cuando conectes Key Survey a tus otros sistemas de TI, cerrarás el ciclo entre marketing, ventas, operaciones y atención al cliente.

Información sobre SurveySoftware for the Enterprise

Key Survey

http://www.worldapp.com/

Fundada en 2002

Resumen de precios de SurveySoftware for the Enterprise

SurveySoftware for the Enterprise dispone de una una versión gratuita y ofrece una prueba gratis. Consulta más información sobre precios de SurveySoftware for the Enterprise a continuación.

Versión gratuita

Prueba gratis

Implementación

Instalado: Mac

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de SurveySoftware for the Enterprise

Herramientas para medir la satisfacción del cliente
Análisis
Comentarios de 360 grados
Creación de informes de llamadas
Gestión de encuestas
Recopilación de comentarios
Supervisión de quejas

Opiniones de SurveySoftware for the Enterprise

Mostrando 5 de 38 opiniones

En general
4.6/5
Facilidad de uso
4.4/5
Atención al cliente
4.8/5
Funcionalidades
4.5/5
Relación calidad-precio
4.4/5
Bill V.
President
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    Sin valoración
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 26/6/2015

"A surprisingly comprehensive and affordable system with a small company feel"

Comentarios: Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone support when we first started using the system, because I was convinced what we needed to do was unique and pioneering. Much of it was and still is, but I did not need telephone support, because the folks on Chat are very serious about getting to the root of solutions. They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect. PROS: Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update. CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables.

  • Fuente de la reseña 
  • Publicado el 26/6/2015
Saul L.
Customer Insights Manager
5001-10,000 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 20/6/2017

"Great value for the money"

Puntos a favor: Value for the money (other comparable software cost a lot more), great support, does everything we want.

Contras: Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

  • Fuente de la reseña 
  • Publicado el 20/6/2017
Travis T.
SVP Human Resources and Organizational Development
Gestión de inversiones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 15/6/2017

"The Best Survey Tool I've Ever Used"

Comentarios: The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Puntos a favor: The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Contras: The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

  • Fuente de la reseña 
  • Publicado el 15/6/2017
Mat P.
Sr. Director, IT Operations
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    3/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    2/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 19/6/2017

"Overall feature rich software compared to competitors"

Puntos a favor: Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Contras: The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Respuesta de proveedores

por KeySurvey el 21/6/2017

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

  • Fuente de la reseña 
  • Publicado el 19/6/2017
Susan K.
Knowledge Center Team Lead
Automoción, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Características y funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15/6/2017

"Love Key Survey! "

Comentarios: I understand my customers' experiences better, and can work on internal training when needed.

Puntos a favor: Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

  • Fuente de la reseña 
  • Publicado el 15/6/2017