---
description: ¿Qué es y para qué sirve Groove? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ¿Qué es Groove? - Reseñas, precios y funciones - Capterra México 2026
---

Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [Groove](/software/143005/groove)

# Groove

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> Ayuda a los equipos a proporcionar asistencia personal a escala.
> 
> Veredicto: 87 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Vista rápida

### ¿Quién usa Groove?

Los clientes son pequeñas empresas de entre 1 y 200 empleados en: Software B2C/B2B, comercio electrónico, web, agencias de desarrollo/diseño, servicios online, otro software/SaaS

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.5/5** | 87 Opiniones |
| Facilidad de uso | 4.6/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.7/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funciones | 4.2/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Groove Networks
- **Constitución**: 2013

## Contexto comercial

- **Precio inicial**: USD 29.00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Australia, Brasil, Canadá, China, Estados Unidos, India, Reino Unido

## Funciones

- Alerts/Escalation
- Análisis de sentimientos
- Base de datos de clientes
- Búsqueda de texto completo
- CRM
- Catalog Management
- Comunicación multicanal
- Controles o permisos de acceso
- Creación de informes y estadísticas
- Creación de informes/análisis
- Creación de marca personalizable
- Edición de texto
- Encuestas y comentarios
- Enrutamiento automatizado
- Gestión de SLA (Service Level Agreement)
- Gestión de bandeja de entrada
- Gestión de centros de atención telefónica
- Gestión de colas de espera
- Gestión de comentarios
- Gestión de contenidos
- Gestión de correo electrónico
- Gestión de flujos de trabajo
- Gestión de la base de conocimiento
- Gestión de la experiencia del cliente
- Gestión de los comentarios negativos
- Gestión de tickets de soporte
- Gestión del conocimiento
- Herramientas de colaboración
- Macros y modelos de respuestas
- Modelos personalizables
- Panel de comunicaciones
- Participación del cliente
- Priorización
- Recopilación de datos multicanal
- Varios idiomas

## Integraciones (en total: 13)

- Delighted
- GitHub
- Instagram
- Jira
- JustCall
- Mailchimp
- Meta for Business
- Recharge
- Shopify
- Slack
- Stripe
- Trello
- Zapier

## Opciones de asistencia

- E-mail/Help Desk
- Base de conocimientos
- Asistencia telefónica
- Chat

## Categoría

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)

## Categorías relacionadas

- [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software)
- [Software de gestión del conocimiento](https://www.capterra.mx/directory/30094/knowledge-management/software)
- [Software para servicio al cliente](https://www.capterra.mx/directory/22/customer-service/software)
- [Herramientas para medir la satisfacción del cliente](https://www.capterra.mx/directory/30541/customer-satisfaction/software)
- [Software de gestión de experiencia del cliente](https://www.capterra.mx/directory/30671/customer-experience/software)

## Alternativas

1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1755 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.mx/software/61368/salesforce) — 4.4/5 (18769 reviews)
3. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [LiveChat](https://www.capterra.mx/software/62194/livechat) — 4.6/5 (1716 reviews)
5. [Freshdesk](https://www.capterra.mx/software/124981/freshdesk) — 4.5/5 (3410 reviews)

## Opiniones

### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" — 5.0/5

> **Brady B.** | *21 de noviembre de 2024* | Salud, bienestar y deporte | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"
> 
> **Puntos en contra**: No live phone support.  this makes it hard for us to deal with immediate issues we may have.
> 
> GrooveHQ has been there for us for years and continues to innovate\!

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### "Groove helps us to improve our service to employees and clients" — 5.0/5

> **Jaap** | *29 de agosto de 2024* | Empleo y contratación | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done.  The groove team is continuously improving the systems and in case of questions their support team is really helpful.
> 
> **Puntos en contra**: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you.
> 
> It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons.

-----

### "Not nearly as efficient as Outreach" — 2.0/5

> **Jared** | *16 de febrero de 2021* | Software informático | Valoración de la recomendación: 2.0/10
> 
> **Puntos a favor**: I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful.
> 
> **Puntos en contra**: Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software.
> 
> I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out.

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### "Great solution" — 5.0/5

> **Joseph** | *8 de agosto de 2024* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations.
> 
> **Puntos en contra**: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years

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### "Easy to manage the knowledge base & ticketing system\!" — 4.0/5

> **Usuario verificado** | *13 de octubre de 2021* | Software informático | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: It's easy to manage the knowledge base \& ticketing system mainly for SaaS companies with Groove.
> 
> **Puntos en contra**: They can offer more features to customize the webpage of knowledge base.
> 
> Knowledge base \& ticketing system at the same tool makes the life easier with Groove.

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## Enlaces

- [Ver en Capterra](https://www.capterra.mx/software/143005/groove)

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