--- description: ¿Qué es y para qué sirve Teamwork Desk? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Teamwork Desk? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Sistema help desk](/directory/30008/help-desk/software) > [Teamwork Desk](/software/143754/teamwork-desk) # Teamwork Desk Canonical: https://www.capterra.mx/software/143754/teamwork-desk Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.mx/software/143754/teamwork-desk?page=2) > Teamwork Desk tiene todas las características que tu equipo necesita para brindar asistencia al cliente de primer nivel con un toque personal. > > Veredicto: 143 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Teamwork Desk? Clientes que requieren software de asistencia para desarrollar mejores relaciones. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.4/5** | 143 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Teamwork.com - **Ubicación**: Blackpool, Irlanda - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 10.50 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, Francia, India, Irlanda, Japón, México, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - Alerts/Escalation - Creación de informes/análisis - Gestión de flujos de trabajo - Portal de autoservicio - Priorización ## Integraciones (en total: 2) - Teamwork.com - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistema help desk](https://www.capterra.mx/directory/30008/help-desk/software) ## Alternativas 1. [LiveAgent](https://www.capterra.mx/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Zendesk Suite](https://www.capterra.mx/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Freshdesk](https://www.capterra.mx/software/124981/freshdesk) — 4.5/5 (3410 reviews) 4. [Milvus](https://www.capterra.mx/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Freshservice](https://www.capterra.mx/software/132997/freshservice) — 4.5/5 (688 reviews) ## Opiniones ### "Teamwork" — 4.0/5 > **David** | *20 de octubre de 2020* | Marketing y publicidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Teamwork Desk is very easy to set up and use. As a ticket management systems is simply does the job well. It integrates nicely with TWPM > > **Puntos en contra**: There is no concept of shared ticket, companies or shared owners. > > Esy to use ----- ### "Why Rhino Users Teamwork Desk" — 5.0/5 > **Ramin** | *28 de abril de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet). > > **Puntos en contra**: Missing features would be such things as: \* Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. \* Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. \*Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. \* Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-). > > We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day\! ----- ### "Too many major issues. Would be perfect otherwise, easy to use, beautiful interface." — 1.0/5 > **Lucas** | *28 de abril de 2022* | Hospital y atención sanitaria | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: easy to use, beautiful interface, lots smarts... seemingly does everything you need and more. > > **Puntos en contra**: • No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard. > > The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere. ----- ### "Easy to Use, Hands Down could NOT run our company without it\!" — 5.0/5 > **Charra** | *27 de abril de 2020* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk\! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources. > > **Puntos en contra**: Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly. > > Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it. ----- ### "Teamwork at SSI" — 5.0/5 > **charles** | *13 de octubre de 2020* | Seguridad informática y de redes | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers > > **Puntos en contra**: at this time I do not have any negative or issues > > Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.mx/software/143754/teamwork-desk?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/143754/teamwork-desk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados