¿Quién utiliza este software?
Companies that manage homeowner and condo associations.
Valoración media3 reseñas
- En general 3.5 / 5
- Facilidad de uso 3.5 / 5
- Atención al cliente 2.5 / 5
- Funciones 3.5 / 5
- Relación calidad-precio 3 / 5
Detalles del producto
- Versión gratuita No
- Prueba gratis No
En la nube, SaaS, web
Móvil: nativo de iOS
En directo en línea
Datos del proveedor
- CINC Systems
- Fundada en 2004
Sobre CINC Systems
CINC provides online, integrated property management and accounting software to the community association industry.
We designed all of our products, from pure management and accounting to integrated accounting and banking, to work for you. These products are available fully integrated together as you grow or individually to suit your current needs. Because they are all from the same source, you can add new products as your company needs change, without buying a whole new system.
Funciones de CINC Systems
- Base de datos de propiedades
- Comunidades de miembros
- Directorio de miembros
- Gestión de calendarios
- Gestión de comités
- Gestión de documentos
- Gestión de eventos
- Gestión de pedidos de trabajo
- Gestión de sitio web
- Procesamiento de pagos en línea
Las reseñas más útiles de CINC Systems
Revisado el 3/2/2018
Have worked with CINC for over 8 years & am extremely pleased with the ease of use and the support.
Puntos a favor: The robust functionality, the intuitive interface, the easy integration with banking.......all combine to produce an experience worth writing home about. We use the software in a managemeent company with over 300 homeowner associations, and the flexibility and full-featured software allows us to serve our clients with some of the most advanced technology available. Technology should help drive the business forward, and with CINC, we are able to craft solutions for all kinds of associations -- no matter whether condos (mid-rise, high rise, garden style), single family homes, townhomes, or mixed use communities. The CCR module, association setup capabilities, the standard and custom reporting features, the bank integration---all have been well thought out and programmed not only to make lives easier for those at a management company but also for boards of directors who can present to their communities and themselves a very transparent accounting solution for all. We have set up a modifed accounting system which works well for us, but I know others who use accrual accounting and the software is robust enough to easily handle both. Ability to view check images for invoices and homeowner payments has proven very convenient in troubleshooting questions from boards or homeowners.
Contras: A few screens need rethinking. For example, the screen in which you compose the message on a statement has potential, but the screen itself offers only a small viewing space. Integration with the web portal for homeowners and board members works, but is limited by some of the functionality of the legacy CINCWEB. The new web product being rolled out this year eliminates this bottleneck and restricted functionality and brings it into the 21st century, but until you upgrade, there can be some frustrations compared to other web products.
Revisado el 3/7/2016
Poor customer service and VERY poor maintenance tracking
Comentarios: If your primary concern is banking relationships for ease of accounting, then this is the product for you. But if you need helpful reporting on the status of regular and preventative maintenance; that easily references material specs, standards, and warranties; you will be much better served looking elsewhere.
Puntos a favor: 24/7 access to all owner account matters and various community data/reports
Contras: 1) Getting the run-around. For example, being told "out of town for a week" without assigning an important issue to someone else. Meanwhile, making you think that progress was being made, only to discover that nothing was being done for 1 month. 2) Terrible maintenance reports- particularly, if you need a brief summary of work that was recently completed, still in progress and on-hold. For this will takes many pages as it fills the page with info that you don't need and must merge 3 separate report queries; 3) accounting glitches from 2 different management companies who use this program as being "Ghost" programming issues (from the words of tech support at Cinc) and thus never getting a real answer about the cause.
Respuesta de proveedores
por CINC Systems el 14/5/2018
Thank you for this valuable feedback.
We have searched our customer base and cannot locate a customer with the name of Paul H. It appears that Paul may be a board member of a homeowner¿s association. We do not sell directly to HOAs.
It is important to note that since the time this review was written, we have made a number of improvements to address the specific concerns outlined in the review.
We are continuously improving our support practice, primarily though the addition of personnel skilled in accounting and technical issues, and through an upgrade of our support protocols. Additionally, we have made a great number of items available to our end users (the property management companies) for self-service on support issues.
We have updated our reporting, including maintenance reports, to provide clearer information to our users.
We encourage Paul to follow up directly with his HOA¿s management company.