¿Quién utiliza este software?

Proporciona un comunicador a una amplia gama de PYMES de todo el mundo. Miles de empresas usan Tidio para comunicarse con los clientes.

Valoración media

105 opiniones
  • En general 4.7/5
  • Facilidad de uso 4.5/5
  • Atención al cliente 4.7/5
  • Funcionalidades 4.5/5
  • Relación calidad-precio 4.6/5

Detalles del producto

  • Precio inicial USD 15.00/mes
  • Versión gratuita
  • Prueba gratis
  • Implementación Instalado: Mac
    En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Tidio
  • https://www.tidio.com/
  • Fundada en 2013

Sobre Tidio

Tidio es un comunicador para empresas que mantiene chats en vivo, Messenger y correos electrónicos en un solo lugar. Ahora lleva unos segundos comunicarse con los clientes.
¡No dejes a ningún cliente atrás! Obtén el chat en vivo n.° 1 mejor evaluado en plataformas de comercio electrónico para tu tienda.
Aumenta las ventas y la satisfacción interactuando con los visitantes en tiempo real
Responde en tiempo real mientras viajan con las aplicaciones móviles iOS y Android para mantener fluidas las conversaciones de tus clientes entre los dispositivos.
Se instala en segundos y es fácil de usar. No se requiere registro o codificación.

Funciones de Tidio

  • Análisis
  • Comentarios de 360 grados
  • Creación de informes de llamadas
  • Gestión de encuestas
  • Recopilación de comentarios
  • Supervisión de quejas
  • Chat proactivo
  • Creación de marca personalizable
  • Formulario sin conexión
  • Geofocalización
  • Integración de terceros
  • Respuestas prediseñadas
  • Seguimiento de visitantes de la web
  • Transferencias/enrutamiento
  • Uso compartido de la pantalla

Las opiniones más útiles de Tidio

Want leads - Ultimate Support Get Tidio

Publicado el 28/5/2019
Stuart G.
Stuart George
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Puntos a favor: Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Contras: I can find anything to complain about it apart from not having it for the last 10 years

Respuesta de proveedores

por Tidio el 29/5/2019

Wow! Thank you so much, we're really proud!

An unbelievable blend of ease, style, features and price

Publicado el 8/1/2020
Seth H.
Director
Gestión de organizaciones sin ánimo de lucro, 13-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio.
There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

Puntos a favor: I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Contras: Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

Respuesta de proveedores

por Tidio el 9/1/2020

Hi there Seth,

Thank you for an exquisite review. I'm thrilled that you found Tidio so useful for your business. If you have any questions regarding Tidio - don't hesitate to reach out to our Support team at support@tidio.net or via our live chat on www.tidio.com. We would love to get the perfect score here and change the "unspecified" rate to 5 stars :-)

Tidio for online support

Publicado el 29/7/2019
Tanya T.
Sales Manager
Organización de eventos, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
4/5
En general
5/5
Facilidad de uso
4/5
Características y funcionalidades
4/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Tidio helped us to engage with our customers and to answer their question which led to more sales.

Puntos a favor: It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Contras: Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Respuesta de proveedores

por Tidio el 20/8/2019

Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Excellent value for money!

Publicado el 15/10/2019
Usuario verificado
Co-Founder
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
4/5
En general
5/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Contras: I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Respuesta de proveedores

por Tidio el 17/10/2019

Hi there,

Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.

Thank you for helping us grow!

Looks great on the outside but features not fully completed

Publicado el 12/12/2017
Dominick P.
Founder
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
3/5
En general
3/5
Facilidad de uso
1/5
Características y funcionalidades
2/5
Asistencia técnica
2/5
Relación calidad-precio

Puntos a favor: The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Contras: 1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

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