ConnectWise Control

ConnectWise Control


¿Quién utiliza este software?

IT Professionals


Valoración media

726 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Versión gratuita
    No
  • Prueba gratis
  • Implementación
    Instalado: Mac
    En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En persona
    En directo en línea
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • ConnectWise
  • https://www.connectwise.com/software/control

Información sobre este software

ConnectWise Control (formerly ScreenConnect) supports 1:1 screen sharing through our remote support and remote access tools. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between.


Funciones de ConnectWise Control

  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Integración de correo electrónico
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Seguimiento de tickets y problemas
  • Supervisión de redes
  • Calendarios de grupo
  • Chat y mensajería
  • Conferencias de audio y vídeo
  • Control de versiones
  • Corrección síncrona
  • Foros de discusión
  • Gestión de contactos
  • Gestión de contenidos
  • Gestión de documentos
  • Gestión de proyectos
  • Gestión de tareas
  • Lluvia de ideas
  • Redacción cooperativa
  • Archivos de audio y vídeo bidireccionales
  • Chat privado
  • Chat y mensajería
  • Compartición de aplicaciones
  • Difusión web a demanda
  • Elevación electrónica de la mano
  • Posibilidad de grabación y de lectura
  • Streaming de presentación
  • Streaming en vídeo
  • Tablero blanco
  • Gestión de actas
  • Gestión de calendario
  • Gestión de invitaciones
  • Gestión de materiales
  • Gestión de participantes
  • Gestión de viajes
  • Gestión de votos
  • Herramientas de preparación de reuniones
  • Herramientas para las actividades posteriores a la reunión
  • Programación
  • Reserva de salas de reuniones
  • Reuniones de comité
  • Reuniones de juntas
  • Reuniones internas
  • Reuniones legislativas
  • Seguimiento de tareas
  • Chat en vivo
  • Control remoto
  • Grabación de la sesión
  • Herramientas de diagnóstico
  • Recopilación de comentarios
  • Transferencia de archivos
  • Transferencia de la sesión
  • Uso compartido de la pantalla
  • Alertas y alzada
  • Asistencia técnica
  • Base de conocimientos
  • Base de datos de clientes
  • Chat en vivo
  • Encuestas y comentarios
  • Enrutamiento automatizado
  • Gestión de citas
  • Gestión de contratos
  • Gestión de la bandeja de entrada y de colas
  • Gestión de la experiencia del cliente
  • Gestión de pedidos de trabajo
  • Gestión de problemas conocidos
  • Gestión de tickets de incidencias
  • Notificaciones automáticas a clientes
  • Portal de autoservicio
  • Supervisión de quejas

Las reseñas más útiles sobre ConnectWise Control

Went from good to AWESOME when we ditched our old remote software for ScreenConnect!

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.

Puntos a favor: We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Puntos en contra: There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Vendor Response

by ConnectWise on 13/11/2017

Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Restrict_or_remove_the_screenshot_preview

ConnectWise Control Review

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
3 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Comentarios: By using Connect Wise Control we are getting on time remote access to our servers, we can perform server updates and upgrades without any connection issues. Our clients are always happy that they can access our application anytime, anywhere, any device without the loss of connection. Connect Wise Control has tons of features to use without comprising downtime in this time of century.

Puntos a favor: For the past 6 months or so the company i work for has switched to Connect Wise Control, we can connect to remote servers that are most of the time unattended without the need of a human being giving us access. Moreover Connect Wise Control has some of the best features; Remote Access, which lets me to access our clients' server anywhere, anytime, and any device, Remote Meetings, with Connect Wise Control i can create a meeting to invite attendees to talk about our company's software workflow, and so much more, and lastly, the security integrated with Connect Wise Control which i can added different levels of security to different users accessing our servers via Connect Wise Control. Also, regarding to security, the different levels of security that i can give are; Permission based, Consent based, open communication, and No Footprint, Mostly we use the Consent based permission where the user will log his or her name on accessing the servers.

Puntos en contra: I Have not come across any issues with Connect Wise Control since i started using in the past six months.

Vendor Response

by ConnectWise on 16/5/2018

Hi Yagnesh, thank you for your positive review on ConnectWise Control!