--- description: ¿Qué es y para qué sirve Device42? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Device42? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de activos informáticos](/directory/30077/it-asset-management/software) > [Device42](/software/144214/device42) # Device42 Canonical: https://www.capterra.mx/software/144214/device42 Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/144214/device42?page=2) > Software ITAM: Rastrea tu hardware completo y el ciclo de vida de los activos de software más licencias, contratos, certificados, recordatorios de renovación y más. > > Veredicto: 59 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Device42? Centros de datos de más de 2000 pies cuadrados y más de 100 dispositivos son candidatos de nivel de entrada para Device42. Device42 también se adapta a cientos de miles de dispositivos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 59 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Freshworks - **Ubicación**: San Mateo, EE. UU. - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: USD 20.00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000, 5,001-10,000, 10,000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Dinamarca, Emiratos Árabes Unidos, Estados Unidos, Francia, India, Irlanda, Italia, Japón, México, Noruega, Nueva Zelanda, Países Bajos, RAE de Hong Kong (China), Reino Unido, Singapur y 3 más ## Funciones - API - Alertas y notificaciones - Arrastrar y soltar - Asistencia al cliente - Asset Lifecycle Management - Auditoría de problemas - Cartografiado jerárquico - Cartografía basada en la ubicación - Cartografía de relaciones - Configuration Management Database (CMDB) - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes para TI - Creación de informes/análisis - Descubrimiento automático de dispositivos - Exportación de mapas - Gestión de SLA (Service Level Agreement) - Gestión de auditorías - Gestión de capacidades - Gestión de configuración - Gestión de contratos o licencias - Gestión de inventarios - Gestión de la conformidad - Gestión de licencias - Gestión de parches - Gestión de proveedores - Gestión de recursos informáticos - Gestión del cambio - Panel de comunicaciones - Planificación de cambios - Programación del mantenimiento - Real-Time Monitoring - Real-Time Notifications - Registro de auditoría - Seguimiento de activos - Seguimiento de costes - Seguimiento de la conformidad - Seguimiento del comportamiento - Supervisión de servidores - Símbolos/códigos en color - Visualización de datos ## Integraciones (en total: 6) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Opciones de asistencia - Asistencia telefónica - Chat ## Categoría - [Software de gestión de activos informáticos](https://www.capterra.mx/directory/30077/it-asset-management/software) ## Categorías relacionadas - [Software de gestión de activos informáticos](https://www.capterra.mx/directory/30077/it-asset-management/software) - [Software para data center](https://www.capterra.mx/directory/10054/data-center-management/software) - [Software para CMDB](https://www.capterra.mx/directory/30959/cmdb/software) - [Software de gestión informática](https://www.capterra.mx/directory/10001/it-management/software) - [Software para mapeo de redes](https://www.capterra.mx/directory/30978/network-mapping/software) ## Alternativas 1. 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[Virima](https://www.capterra.mx/software/178220/virima) — 4.6/5 (15 reviews) ## Opiniones ### "Device42 give you great insights and control over your infrastruccture." — 5.0/5 > **Geraldo** | *28 de septiembre de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's easy to set-up and get up-and-running in days with a close-to-perfect coverage > > **Puntos en contra**: It can be overwhelming for some folks, but the customer success team is great in covering that. > > From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org. ----- ### "D42 is a comprehensive and well developed small market solution" — 5.0/5 > **Usuario verificado** | *22 de septiembre de 2022* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy installation, configuration, and ongoing management. > > **Puntos en contra**: modular licensing for various components > > Very positive. We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations. ----- ### "Admittedly I have little experience with this software" — 3.0/5 > **Usuario verificado** | *10 de abril de 2018* | Software informático | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department. > > **Puntos en contra**: The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture. > > We never went past the review process. It just wasn't bringing what we needed to move forward. I ----- ### "One of the best DCIM platforms out there with an API that allows great possibilities" — 5.0/5 > **Usuario verificado** | *21 de mayo de 2018* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements. Device42 also offers a one-stop-shop for all things DCIM, a robust IPAM, Password management, and additional add-ons such as power monitoring that has ultimately helped improve our workflow and organizational capabilities. Their auto-discovery tools are quite in-depth at pulling information from our devices. > > **Puntos en contra**: With all software, there will be bugs and issues to workout, but Device42's willingness to tackle and improve upon their platform constantly is what keeps us coming back. Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped. > > This has become a tool to nearly everyone in the organization. It has allowed us to keep track of a very dynamic environment and ultimately improved user workflows. These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business. ----- ### "Easy to access, easy to use - means network documentation stays up to date." — 5.0/5 > **Usuario verificado** | *22 de noviembre de 2017* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Having information about our remote rack space documented and easily accessible has been a boon, especially when we need to request 3rd party remote hand to make simple changes for us. I think last month we needed a small change, and I was able to pull out Device42 and follow a set of cables through 2 patch panels in order to provide precise instructions on cable changes I wanted completed by the technician providing the remote hands. > > **Puntos en contra**: We are currently primarily using Device42 to track remote sites on how things are situated in racks and how everything is interconnected at the site. One thing I feel they could improve for the future is the extraction of physical connectivity information from their software. I would love to be able to see a full holistic view of the physical interconnections throughout one room, or a building. At the moment its easy to bring up interconnections on a single device, or a single rack, but nothing on a grander scale. I've spoken with support and they said they'll mention this to development to see if this is on the road map. > > The software helps us keep track of our off-site colocations. We can track rack information, including what devices are where, power loads, and physical connectivity to each device and through patch panels. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/144214/device42?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/144214/device42) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados