18 años ayudando a las empresas mexicanas
a elegir el mejor software
Little Hotelier
¿Qué es Little Hotelier?
La plataforma Little Hotelier cuenta con la confianza de la mayoría de las propiedades pequeñas independientes de todo el mundo. Además, te ayuda a obtener más reservas, controlar tus operaciones, analizar tu negocio, tener un sitio web, tomar reservas directas online y procesar pagos, incluso sobre la marcha gracias a su aplicación móvil. Al estar diseñada y construida pensando en las propiedades pequeñas, esta plataforma es fácil de usar, la configuración es rápida y la galardonada ayuda en horario ininterrumpido está siempre a un solo clic de distancia. Pruébala gratis durante 30 días. Sin tarjeta de crédito. Cancela en cualquier momento.
¿Quién usa Little Hotelier?
Pensado, diseñado y construido específicamente para hostales, posadas, casas de huéspedes y pequeños hoteles.
¿Tienes dudas sobre Little Hotelier?
Compara con una alternativa popular
Little Hotelier
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Opinones de Little Hotelier
Bueno por 3 meses, malo por el resto de la prestación del servicio.
Comentarios:
En costos es más accesible que otros channel manager, pero podría ofrecer más por el costo, tuve que pagar penalizaciones de reserva por sobreventa y políticas de airbnb, airbnb demostro que la responsabilidad no era de ellos sino de Little Hotelier.
Inicie el proceso de cancelación y te piden al menos 30 días mínimo para hacer la cancelación, retardan el contacto para tomar otros 30 días de contato + 30 días de la cancelación oficial.
Al final se supone si aceptan tu cancelación por correo siempre y cuando te manden uno
Confirmo que hemos procesado su solicitud para cancelar la suscripción con Little Hotelier con fecha efectiva el 1 de Enero, cumpliendo así el aviso de 30 días requerido para cancelaciones. Para más información puedes consultar nuestra política en los Términos y Condiciones.
Es una lástima que se vayan, pero si algo cambia en el futuro, no dude en contactarnos y estaremos encantados de evaluar la mejor manera de respaldar a su negocio y a usted.
Little Hotelier queda a su disposición para aclarar cualquier duda y brindarle la asistencia necesaria. Para obtener más ayuda, contáctenos a través del chat (directamente en la plataforma) o a través de nuestro Centro de Soporte ???????.
Para conocer nuestro portafolio, que está siempre evolucionando y trayendo novedades al mundo hotelero, visite nuestra página web: Plataforma Hotelera SiteMinder y conoce más :)
Saludos cordiales,
Yo cancelé desde noviembre y me cobraron diciembre y seguro me van a cobrar Enero también.
Puntos a favor:
Son rápidos para venderte el producto y te dan un soporte inicial muy bueno, la interfaz es fácil y tienen una app que puede darte una facilidad remota.
Contras:
Su sincronización con los canales no es la mejor, deja mucho que desear debido a que tienen frecuentes caídas, entonces en una temporada alta te puede generar sobre venta y después de los 3 meses el servicio cae mucho, no hay soluciones inmediatas.
Respuesta de SiteMinder
hace 2 semanas
Hola Simon, Lamentamos profundamente la frustración y la decepción que has experimentado. Agradezco que hayas traído este asunto a mi atención. No podemos ver tu información de contacto aquí. Esperamos poder comunicarnos contigo. Aquí tienes mi correo electrónico: zidane.doshi@siteminder.com . No dudes en contactarme tan pronto como puedas; estaré encantado de ayudarte de manera inmediata. Un cordial saludo, Zidane
La mejor software para gestion de reservas
Comentarios: podemos llevar un mejor control de nuestras reservas en todos los aspectos y esta disponible en movil tambien siendo este una gran ventaja
Puntos a favor:
Es un software extremadamente util en todos los aspectos , esta pensado para que lo pueda utilizar cualquier persona , sus funciones administrativas son super sencillas de usar y el servicio al cliente siempre esta disponible
Contras:
lo unico que le veo una area de oportunidad es en tener un punto de venta que no sea solo para habitaciones .
Respuesta de SiteMinder
hace 3 años
Hola Hector, Gracias por compartir su opinión. Estamos encantados de que Little Hotelier le resulte una herramienta útil para realizar sus tareas diarias. Valoramos todos los comentarios y trabajamos para seguir mejorando nuestros servicios y la experiencia de nuestros clientes. Tomamos nota de su recomendación para contar un punto de venta que no sea solo para habitaciones. Además, nuestro equipo de asistencia está a su disposición para ayudarle con lo que necesite o para transmitir su opinión para su consideración en el futuro. Puede ponerse en contacto con nosotros a través del chat (24 horas) y nuestro equipo de expertos estará encantado de ayudarle. Un saludo, Ereena
Un producto realmente malo.
Comentarios: Simplemente mala.
Puntos a favor:
El producto es simplemente malo, escribo esta reseña porque nos sentimos totalmente engañados. El producto sirve de bien poco, y por eso es muy caro. No solo no factura, no realiza liquidaciones de caja, es que es un producto inútil, no tiene sentido pagar por algo así. Gestionamos 6 pequeños hoteles y es la peor experiencia con un PMS, de hecho si hubiéramos sabido que era un módulo de recreación para asignación de habitaciones la cosa cambiaría y nos parecería estupendo. Es el timo de la estampita. Hace cosas absurdas, creo que no está ni testeado. Fue nuestro error no testear el producto en un entorno real.
Contras:
Tiene muchas carencias por todos los costados.
Respuesta de SiteMinder
hace 2 años
Hi Tomeu, Thank you for taking the time to leave us your feedback! We are sorry to hear about your experience and want to find a solution about how we can make Little Hotelier work for you. We are here to support hoteliers and property owners, and we aim to provide you with a user-friendly experience and better control over your day-to-day, plus more time to delight your guests. Would you be able to drop me an email as I don't have your email and details for me to help you? Once I have your contact details, one of our team will be in contact asap to support you. Kind regards, Ereena
Súper práctico
Comentarios: Muy buena y le ha facilitado la vida.
Puntos a favor:
Que es súper práctico. Lo uso a diario y también me permite hacer reservas y revisar mis estadísticas con mucha facilidad y rapidez.
Contras:
La app del celular debería mostrar también el calendario cómo se ve en una laptop. La visibilidad de la app debería mejorar.
Respuesta de SiteMinder
hace 4 años
Hola Veronika, Te agradecemos por tomarte el tiempo de compartir tu experiencia con nosotros. Es una dicha que hayas podido remplazar excel por un sistema con mas funcionalidades que te permita realizar todas tus tareas diarias en un solo lugar. Muchas gracias por tu sugerencia acerca de la app. Nuestro equipo esta trabajando para mejorar la visibilidad del calendario, asi que te mantendremos informada de cualquier actualizacion. Esperamos seguir ofreciendote un servicio de calidad. Saludos, Jessica
funcional y práctico
Comentarios: En línias generales muy correcta.
Puntos a favor:
Es muy fácil de utilizar y cuando he tenido algún problema o duda, el sistema de atención al cliente es muy efectivo.
Contras:
Una de las cosas que se podrían mejorar es la facturación a empresas donde toavia no me han dado una solución. Por otro lado, es muy importante enlazar el programa con el sistema de la policia para no doblar el trabajo para paaar los datos de los clientes a la policia.
Respuesta de SiteMinder
hace 3 años
Greetings Silvia Thank you for taking the time to leave a review and feedback. It's wonderful to hear that you have found Little Hotelier to be a reliable and valuable part of your operations. Our team takes all feedback and suggestions seriously to ensure we are supporting Hoteliers and continually improving your experience. Anytime if you need anything we are available via chat, which is available 24/7 where our team of experts will be happy to assist you. Kind Regards, Ereena
Es un software muy completo , la facilidad para realizar una tarea es muy util y es super bueno.
Comentarios: todo excelente
Puntos a favor:
el calendario de reservas esta muy facil de usar y muy util
Contras:
todo me gusto , no hay nada que no me haya gustado.
Respuesta de SiteMinder
hace 4 años
Hola Hector, Muchas gracias por compartir tu opinion. Nos encanta saber que nuestro sistema sea super facil de utilizar y que estes obteniendo buenos resultados. Muchisimas gracias por tu apoyo y confianza! Saludos cordiales, Jessica
Una herramienta muy útil y práctica
Comentarios: Hasta el momento, que aún no inició, muy buena.
Puntos a favor:
Aún estoy en el proceso de implementación, no he empezado a usarlo, pero estoy convencida que será de gran utilidad en el proceso de reserva.
Contras:
Que no traduce al Inglés, al adquirirlo yo tenia la idea que solo se alimentaría en un solo idioma, y el software traduciría, por lo menos al Inglés, esto ha hecho que sea más tardado el proceso de captura.
Respuesta de SiteMinder
hace 4 años
Hola Oralia, Muchas gracias por compartir tu experiencia con nosotros. Nos alegra mucho que hayas decidido adquirir nuestra plataforma. Cuando empieces a utilizarlo mas a fondo te daras cuenta que tenemos traduccion disponible en 8 idiomas. Si este no es el caso o tienes dificultades en ver la informacion en otros idiomas, por favor ponte en contacto con nuestro equipo de servicio al cliente a este numero +52 334 624 0480 y con gusto te ayudaremos. Te damos la bienvenida y esperamos que podamos ayudarte en todo lo que necesites. Gracias por elegirnos. Saludos cordiales, Jessica
Excelente herramienta
Comentarios: muy buen producto
Puntos a favor:
Muy intuitivo y estable buen servicio al cliente
Contras:
le falta modulo de reservas de actividades
Respuesta de SiteMinder
hace 4 años
Hola Javier, Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Nos encanta saber que estas satisfecho con Little Hotelier. Gracias por tu sugerencia. La tendremos en cuenta para mejoras a futuro. No dudes en contactarnos si tienes alguna duda. Estamos aqui para servirte. Saludos cordiales, Jessica
Operación del sistema
Comentarios: Hasta ahora bien.
Puntos a favor:
Sería conveniente, que hubiesen claves por turno. Es decir que el turno matutino de recepción pudiese registrarse y así el vespertino y el nocturno por control y seguimiento de las operaciones que llevan a cabo. Cambias que realizan en las reservas, etc.
Contras:
El software es estándar en relación a otros, deberían agregar estar cosas que ya lo tienen otros, y que no lo tienen.
Respuesta de SiteMinder
hace 4 años
Hola Emelina, Muchas gracias por compartir tus comentarios y sugerencias. Little Hotelier permite dar acceso individual por cada usuario, asi nos aseguramos que todas tus operaciones sean seguras. Esto tambien te permite que manejes el acceso de cada usuario dependiendo de las areas de interes y las funciones que quieres que ellos realicen. Asi mismo puedes desactivar a aquellos usuarios que ya no esten trabajando contigo. Gracias por confiar en nosotros, Jessica
Sistema de reservas
Comentarios: Reserva más habitaciónes de las que tengo. Lo hace por falla del software
Puntos a favor:
Su simplicidad y distribución para configurar y operar
Contras:
Que no atienden mis dudas o no resuelven mis problemas rápido
Respuesta de SiteMinder
hace 4 años
Hola Caleb, Muchas gracias por compartir tu opinion. Nos alegra saber que estes teniendo una buena experiencia con nosotros. No dudes en contactarnos por medio de nuestro chat en linea si necesitas ayuda con cualquier cosa. Estamos disponibles las 24 horas del dia. Gracias por elegirnos, Jessica
the solution my property needed
Comentarios: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.
Puntos a favor:
Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.
Contras:
There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.
Respuesta de SiteMinder
hace 5 años
Hi Alfonso, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
Simple and easy to use
Comentarios: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.
Puntos a favor:
Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view
Contras:
The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)
Respuesta de SiteMinder
hace 4 años
Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica
Cancelled free trial and still charged
Puntos a favor:
Nothing about it. I decided that other options were a better choice and cancelled during the free trial using the web contact form.
Contras:
The little hoteliers free trial is a scam. We didn't like the software and requested to cancel free trial via the online form. I have been invoiced and payment illegally charged from my account. I just called them and explained that the online form was completed in the trial period, I once again confirmed that I wanted to cancel, and asked for funds to be refunded. I am yet to receive a confirmation by email and no refund. They even followed up with a phone call in the trial period to which I confirmed that I had already cancelled and this customer service rep did nothing to confirm the cancellation had taken effect. I have a second invoice that has been sent to me that is now also in dispute. Customer service was terrible and asking for reference numbers when their online cancellation form did not give one. I have read previous warnings about this company and you need to believe them. DO NOT DO THEIR FREE TRIAL AS YOU WILL NOT BE ABLE TO CANCEL! [sensitive content hidden] STAY AWAY
Respuesta de SiteMinder
hace 9 meses
Hi Matt, We are deeply sorry for the experience you had. Upon noticing your review on Trustpilot, our team promptly addressed the issue and processed a full refund on April 8th. If there are any lingering concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We are committed to resolving this matter completely and apologise once again for any inconvenience caused. Warm regards, Ereena ereena.rosli@siteminder.com
6 years and many more to come happy customer
Comentarios: Live customer service is precious
Puntos a favor:
Reliable and simple to use yet versatile
Contras:
Small business affordable. Good value for what it offers.
Respuesta de SiteMinder
hace 4 años
Hi Olga, Thank you so much for sharing your experience with us and other hoteliers. It's customers like you that make what we do so worthwhile. We are so happy to hear you have been with us for 6 years. That's a milestone. We will keep working to innovate and make sure you keep having a great experience with us. Thanks again for all your support and kind words. Warmest, Jessica
Alternativas consideradas:
Fantastic product and service.
Comentarios: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.
Puntos a favor:
It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.
Contras:
I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.
Respuesta de SiteMinder
hace 4 años
Hi Melanie, Thank you very much for taking the time to leave a review. We really appreciate your feedback. Please, don't hesitate to reach out to us if you need help with anything along the way. Our support team is available 24/7 via chat for any inquiries you may have. We loved hearing your thoughts and so greatly appreciate your partnership with us, Melanie! Kindest, Jessica.
Good reliable booking solution
Comentarios: We wish that LH doesn't make the software too sophisticated because it wouldn't help.
Puntos a favor:
- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.
Contras:
There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.
Respuesta de SiteMinder
hace 5 años
Hi Werner, Thank you for taking the time to review Little Hotelier, we really appreciate it. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly and our on-boarding process smooth. We are always looking for ways to continually improve our users' experience, so we appreciate your feedback. Let us know if there is anything we can do to further assist you get the most out of your products. Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile. Thanks, Misha
ting
Puntos a favor:
ease of use, price, great features, linked with website and other software
Contras:
not enough features, can lag some times, needs added features like making rooms clean or dirty etc
Respuesta de SiteMinder
hace 4 años
Hi Ting, Thank you so much for sharing your feedback. We are glad you enjoy having everything in one place with Little Hotelier. We are working on adding more enhancements to our system. We will definitely let you know of any future updates, so you can make the most out of everything. In the meantime, you can connect Little Hotelier to almost 100 integrated apps. You can check more here: https://appstore.siteminder.com/ Thanks for your trust! Warmest, Jessica
Outstanding
Comentarios: Extremely good service and perfect product.
Puntos a favor:
Simple and still provides everything you need
Contras:
Nothing. It's outstanding. I've literally not had one single problem or one single wish not fulfilled.
Respuesta de SiteMinder
hace 3 años
Greetings William Thank you for taking the time to leave a review and feedback. It's wonderful to hear that you have found Little Hotelier to be a reliable and valuable part of your operations. Our team takes all feedback and suggestions seriously to ensure we are supporting Hoteliers and continually improving your experience. Anytime if you need anything we are available via chat, which is available 24/7 where our team of experts will be happy to assist you. Kind Regards, Ereena
I gave them 5 stars at first... After a few years, I give them 2 stars now
Comentarios: It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down
Puntos a favor:
The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform
Contras:
After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.
Respuesta de SiteMinder
hace 2 años
Hi Ricardo Thank you for sharing your feedback on Little Hotelier with us. We appreciate your positive comments about the ease of use of Little Hotelier. We understand your frustration on the payment processing system and the limitations that has created for your business. We apologise that the inconvenience that this has caused and would like to explore possible solutions with you. We understand that having a reliable and efficient payment processing system is critical for your daily operations, this are great feedback as we strive to improve Little Hotelier and will take your comments into consideration as we continue to develop better experience for our customers. Please contact our support team so we can discuss alternative options that may work better for your property. We read and value every input and want to ensure we can continue to support your needs as a valued customer.
The best design I have ever seen
Puntos a favor:
Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.
Contras:
The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.
Respuesta de SiteMinder
hace 7 años
Hi Zanneta, Thank you for taking the time to review Little Hotelier. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly. We're constantly working to improve the service and support we offer our customers and ensure that all support queries are answered in a timely and efficient manner. If you have any further questions, don't hesitate to get in touch with a member of the team. Thanks, Kaitlyn @ Little Hotelier
Unhappy
Comentarios: Very disappointing as we have not been able to get any customer service despite repeated emails and phone calls.
Puntos a favor:
Yet to see them as we are unhappy with not receiving any monies
Contras:
After two weeks we still have not had customer service and the payments received into Little Hotelier have not been transferred into our bank account.
Respuesta de SiteMinder
hace 10 meses
Hi Robert, We sincerely apologise for the delay in addressing your concerns and for the inconvenience you've experienced with our platform. It's disheartening to hear that you haven't received the level of customer service you deserve, and we understand the frustration of not receiving payments in a timely manner. Please accept our apologies for any miscommunication or oversight on our part. Rest assured, we are actively working to rectify the situation and ensure that your payments are processed without further delay. I would like to personally assist you with resolving this matter. Could you please email me your details at ereena.rosli@siteminder.com? I'll ensure that your concerns are addressed promptly and that you receive the support you need. Warm regards, Ereena R.
Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!
Comentarios: The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.
Puntos a favor:
I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!
Contras:
I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.
Respuesta de SiteMinder
hace 7 años
Hi Sandra, Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management. Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated. Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible. Again, thank you for taking the time to submit your review. The team @ Little Hotelier
Good software for small to medium AIRBnBs using phone to manage property.
Comentarios: Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS.
Puntos a favor:
Phone App - It’s best the best what LittleHotellier offers.
Contras:
Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options
Respuesta de SiteMinder
hace 3 años
Hello Pawel Thanks a lot for taking the time to rate and comment. It's great to hear that you've found Little Hotelier to be a useful and trustworthy tool in running your business. As a team, we value your input and will use it to better serve our Hotelier partners and enhance your overall stay. If you can email me your details here ereena.rosli@siteminder.com or if it's possible that someone on our support staff can help you out, or at least relay your comments for consideration. Our chat support is open around the clock, seven days a week, and our professionals are always happy to help. Kind Regards Ereena
Important even though we are small!
Comentarios: Instant booking from our website and booking agencies has really helped to increase our reservations. We are very pleased with Little Hotelier
Puntos a favor:
Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful.
Contras:
I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again.
Respuesta de SiteMinder
hace 4 años
Hi Lars, You are so right! Little Hotelier is completely designed for little properties like yours - we are the one for the small! You'll always find us prioritising your unique needs above all. It's great to hear that Little Hotelier is really helping your property get time back so you get the efficiencies you need everyday. And yes, our support team are always at the ready to help you 24/7 on chat directly in your product, or on the phone if you prefer to speak to someone. Thanks once again allowing us to be part of your small business journey! We're so glad you're with us. Warmest regards, Jessica
Love the team and staff but functionality is a real issue
Puntos a favor:
Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.
Contras:
I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues: 1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen. - There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details. - The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not. - No option for custom letters. If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.
