¿Quién utiliza este software?

Los clientes que usan este sistema son proveedores de servicios gestionados (MSP), empresas de asistencia de TI, revendedores de valor agregado (VAR) y personal de soporte de TI. Para los clientes, Atera no es solo un software todo en uno, sino una solución que cambia todo su modelo comercial.

Valoración media

89 reseñas
  • En general 4.5 / 5
  • Facilidad de uso 4.5 / 5
  • Atención al cliente 4.5 / 5
  • Características 4 / 5
  • Relación calidad-precio 5 / 5

Detalles del producto

  • Precio de partida $79/mes
  • Versión gratuita No
  • Prueba gratis Sí, consigue una prueba gratuita
  • Implementación En la nube, SaaS, web
  • Formación En directo en línea
    Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • Atera
  • http://www.atera.com
  • Fundada en 2011

About Atera

Atera es una plataforma de gestión de TI basada en la nube que brinda una solución todo en uno diseñada para proveedores de servicios gestionados y personal de asistencia de TI. Atera ofrece supervisión y gestión remotas (RMM), automatización de servicios profesionales (PSA), mesa de ayuda y acceso remoto en una solución poderosa. La plataforma innovadora de Atera es simple de usar, lo que permite que la incorporación sea rápida. El modelo de precios disruptivo de Atera permite a los usuarios pagar por técnico con agentes ilimitados, ofreciendo precios transparentes y predecibles.
Se ofrece una versión de prueba gratis por 30 días, ¡así que regístrate ahora y comienza a usarla de inmediato!

Funciones de Atera

  • Acceso remoto
  • Asistencia técnica
  • CRM
  • Chat en vivo
  • Facturación
  • Gestión de copias de seguridad
  • Gestión de parches
  • Gestión de problemas
  • Gestión de proyectos
  • Panel de comunicaciones
  • Programación
  • Supervisión de sistemas remotos

Las reseñas más útiles sobre Atera

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Traducir con Google Revisado el 21/2/2018
Kaine Collings
Owner
Cloud Solutionz
Ha utilizado el software durante: Más de un año
Fuente del revisor 
Source: asdf
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio
Likelihood to Recommend:
Not Likely Extremely Likely

Puntos a favor: What I like about Atera is it's user friendly GUI, simplicity and overall performance.
Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee.
The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.)
Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Puntos en contra: The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Atera Review aftera few months of Use

Traducir con Google Revisado el 7/11/2018
Owner
Tecnología y servicios de la información, Trabajador por cuenta propia
Ha utilizado el software durante: 1-5 meses
Fuente del revisor 
Source: asdf
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio
Likelihood to Recommend:
Not Likely Extremely Likely

Comentarios: Things have been great. I am a one man shop and even though I have been with Atera a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested.

Puntos a favor: The obvious benefit is the pricing model for Atera. I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation.

Puntos en contra: Some things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of atera service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries.
Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed.
File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device.

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