Atera
Por Atera
¿Quién usa Atera?
Los clientes que usan este sistema son proveedores de servicios gestionados (MSP), empresas de asistencia de TI, revendedores de valor agregado (VAR) y personal de soporte de TI. Para los clientes, Atera no es solo un software todo en uno, sino una solución que cambia todo su modelo comercial.
¿Qué es Atera?
Atera es una plataforma de gestión de TI basada en la nube que brinda una solución todo en uno diseñada para proveedores de servicios gestionados y personal de asistencia de TI. Atera ofrece supervisión y gestión remotas (RMM), automatización de servicios profesionales (PSA), mesa de ayuda y acceso remoto en una solución poderosa. La plataforma innovadora de Atera es simple de usar, lo que permite que la incorporación sea rápida. El modelo de precios disruptivo de Atera permite a los usuarios pagar por técnico con agentes ilimitados, ofreciendo precios transparentes y predecibles.
Se ofrece una versión de prueba gratis por 30 días, ¡así que regístrate ahora y comienza a usarla de inmediato!
Información sobre Atera
Atera
http://www.atera.com
Fundada en 2011
Resumen de precios de Atera
Atera no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Atera está disponible a partir de USD 79.00/mes.
Precio inicial
USD 79.00/mes
Versión gratuita
No
Prueba gratis
Sí
Implementación
Instalado: Mac
En la nube, SaaS, web
Instalado: Windows
Móvil: nativo de iOS
Móvil: nativo de Android
Formación
En vivo en línea
Seminarios web
Documentación
Asistencia
En horario ininterrumpido (atiende un representante)
Horas laborables
En línea
Funciones de Atera
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Opiniones de Atera
Mostrando 5 de 134 opiniones
Troy P.
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Valoración global5/5
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Facilidad de uso5/5
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Características y funcionalidades4/5
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Asistencia técnica5/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 17/7/2018
"Lightweight - Easy to Navigate - Decent integration"
Comentarios: Easy management of hundreds of endpoints/customers.
Puntos a favor: Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
Contras: Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
- Fuente de la reseña
- Publicado el 17/7/2018
Rich L.
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Valoración global4/5
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Facilidad de uso5/5
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Características y funcionalidades4/5
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Asistencia técnica4/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 17/12/2019
"Highly recommend Atera"
Comentarios: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Puntos a favor: Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Contras: Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
- Fuente de la reseña
- Publicado el 17/12/2019
James D.
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Valoración global2/5
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Facilidad de uso4/5
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Características y funcionalidades3/5
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Asistencia técnica1/5
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Relación calidad-precio3/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 17/3/2019
"Quality has gone downhill"
Comentarios: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Puntos a favor: The price point for this product is excellent, if it worked properly.
Contras: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
- Fuente de la reseña
- Publicado el 17/3/2019
Aziz K.
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Valoración global4/5
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Facilidad de uso4/5
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Características y funcionalidades4/5
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Asistencia técnica4/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 22/8/2019
"Atera Review"
Comentarios: Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Puntos a favor: The amount of features for the price is hard to compete with.
Contras: The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.
- Fuente de la reseña
- Publicado el 22/8/2019
Saad M.
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Valoración global5/5
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Facilidad de uso5/5
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Características y funcionalidades4/5
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Asistencia técnica5/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 23/12/2019
"Most options available for a small MSP"
Comentarios: Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Puntos a favor: Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent
Contras: Nothing to Dislike but Lack of Linux agent is killing us.
- Fuente de la reseña
- Publicado el 23/12/2019
