Richmond ServiceDesk

Richmond ServiceDesk

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¿Quién utiliza este software?

Public and private organisations across all industry sectors looking for easily adaptable, professional web-based software to manage internal support, ITSM and external support.


Valoración media

  • En general
  • Facilidad de uso
  • Atención al cliente
  • Características
  • Relación calidad-precio

Detalles del producto

  • Versión gratuita
    No
  • Implementación
    En la nube, SaaS, web
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Richmond Systems
  • http://www.richmondsys.com
  • Fundada en 1984

Información sobre este software

Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.


Funciones de Richmond ServiceDesk

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Gestión de recursos informáticos
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Gestión de auditorías
  • Gestión de inventario
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Configuration Management
  • Contract/License Management
  • Gestión de la disponibilidad
  • Gestión del cambio
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Seguimiento de activos
  • Self Service Portal
  • Alertas y alzada
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Gestión de la experiencia del cliente
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management