¿Qué es Yotpo?

Ideal para marcas que procesan más de 300 pedidos al mes, la solución de marketing de contenidos para clientes de Yotpo ayuda a las empresas de comercio electrónico a recopilar reseñas de los clientes, fotos y preguntas y respuestas de compradores anteriores para aumentar el tráfico y la prueba social. Socio oficial de Google, Facebook y Shopify Plus e integrado con plataformas y herramientas de comercio líderes, Yotpo facilita a las marcas el aprovechamiento del contenido de sus clientes en todos los canales de comercialización.

¿Quién usa Yotpo?

Yotpo impulsa las marcas de más rápido crecimiento en el mundo, como GoPro, MVMT, Pura Vida y más. Hay una razón por la cual los mejores eligen Yotpo. Conoce más hoy mismo.

¿Dónde se puede implementar Yotpo?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop)

Sobre el proveedor

  • Yotpo
  • Ubicado en Tel Aviv, Israel
  • Fundada en 2010
  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Australia, Brasil, Bélgica, Canadá y otros 13

Idiomas

alemán, checo, danés, español, finés y otros 12

precios de Yotpo

Precio inicial:

Sin información del proveedor
  • Sí, ofrece una prueba gratuita
  • Sí, ofrece una versión gratuita

Yotpo dispone de una versión gratuita y ofrece una prueba gratis.

Sobre el proveedor

  • Yotpo
  • Ubicado en Tel Aviv, Israel
  • Fundada en 2010
  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Australia, Brasil, Bélgica, Canadá y otros 13

Idiomas

alemán, checo, danés, español, finés y otros 12

Imágenes y vídeos de Yotpo

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Vídeo de Yotpo
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Comparar el precio de Yotpo con productos similares

N/D
Versión gratuita
Prueba gratis
USD 200.00/mes
Versión gratuita
Prueba gratis
N/A
Versión gratuita
Prueba gratis
USD 29.00/mes
Versión gratuita
Prueba gratis

Funciones de Yotpo

  • Análisis de sentimientos
  • Análisis de tendencias
  • Análisis de texto
  • Análisis visual
  • Campañas multicanal
  • Compartir en redes sociales
  • Concursar por sms
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Cupones móviles
  • Códigos cortos
  • Debates y foros
  • Encuestas y comentarios
  • Envío masivo de mensajes de texto
  • Generación de reseñas
  • Gestión de campañas
  • Gestión de clientes
  • Gestión de comentarios
  • Gestión de contactos
  • Gestión de contenidos
  • Gestión de la comunicación
  • Gestión de los comentarios negativos
  • Gestión de recompensas
  • Gestión de respuestas
  • Integraciones de terceros
  • Integración de redes sociales
  • MMS
  • Marketing multicanal
  • Mensajería planificada
  • Moderación
  • Métricas de rendimiento
  • Notificación de reseña de usuario
  • Palabras clave móviles
  • Panel de comunicaciones
  • Para pequeñas empresas
  • Programa de fidelización
  • Programación de publicaciones
  • Recopilación de datos multicanal
  • Respuestas automáticas
  • Segmentación de clientes
  • Seguimiento de la participación
  • Seguimiento de recomendaciones
  • Seguimiento del ROI
  • Solicitud de reseña de usuario
  • Supervisión de redes sociales
  • Supervisión de reseñas
  • Tarjetas de fidelidad
  • Visualización de datos

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Opinones de Yotpo

Evaluación media

En general
4.6
Facilidad de uso
4.4
Atención al cliente
4.6
Funcionalidades
4.4
Relación calidad-precio
4.0

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
69%
4
24%
3
5%
2
1%
1
1%
Travis R.
Travis R.
Ecommerce Consultant en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Delivers reviews, easy to use!

5 hace 5 años

Comentarios: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Puntos a favor:

Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Contras:

Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Jeanette H.
Owner en EE. UU.
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Goodbye Mailchimp! Hello Yotpo!

5 hace 2 años

Comentarios: I'm very pleased. I'm also impressed with the staff. They've been super helpful and friendly.

Puntos a favor:

I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day) .

Contras:

Wish there were more options for email templates. Sometimes I don't have time to custom create a new look so if there were more options where I could just plug in my over verbiage and photos of products it would be super helpful.

Respuesta de Yotpo

el año pasado

Thank you for leaving a review! We really appreciate your feedback.

Adam S.
CEO en EE. UU.
Salud, bienestar y deporte, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Reviews Sourced the Right Whey ~ AGN Roots

5 hace 2 meses Nuevo

Comentarios: Yotpo creates the best review app for Shopify without question. I Love the, Subscribe & Save, Reviews Features, Integrations, and most of all, the various stars at all levels, including customer-facing services. I get emailed daily by competitors and always respond, "If you can do it better than YotPo - I'm in" I have yet to consider changing services and find that working with the technical talents of YoTpo has raised my expectations too high to be emailed a 2nd time by competitors in the Shopify integration space.

Puntos a favor:

1. The people behind it the Apps 2. The technology software 3. The accreditation built over time

Contras:

I wish the google integration was more affordable (The ability to see my product ratings on Google Search). To pay several hundred per month for that feature is a bummer; that's not a software glitch, that's more of a Google is ripping Yotpo Off glitch & Yotpo has to cover their costs - I am but a humble business who donates processed and thus wants ALL the features for less :)

Respuesta de Yotpo

el mes pasado

Thank you so much for taking the time to leave this review, we really appreciate it. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan and features or any of our other plans, please feel free to reach out to our support team at any time.

Albin O.
Back Office Agent en Suecia
Internet, 1,001-5,000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Feels quite basic, but lacks functionallity

3 hace 3 años

Comentarios: We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.

Puntos a favor:

A lot of automatic features, and the software takes care of most things.

Contras:

1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are. Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued. 2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.

Respuesta de Yotpo

hace 2 años

Thank you for taking the time to leave this review. Firstly, we'd like to apologize for any inconvenience, we absolutely understand your frustration. We are constantly working on improving our product, and your feedback is incredibly valuable to our process. Please know that our support team is at your disposal and are ready to help you with any issues you might be experiencing. Again, we'd like to thank you for sharing your feedback with us, it is a critical part of our ongoing efforts to improve.

Usuario verificado
Marketing Manager en EE. UU.
Usuario de Linkedin verificado
Artículos deportivos, 10,000+ empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

The best platform for collecting customer reviews

5 hace 3 semanas Nuevo

Comentarios: An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.

Puntos a favor:

We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria.

Contras:

I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.