¿Quién usa NewBook?

NewBook es una gran solución para una amplia gama de propiedades, tales como hoteles, complejos, villas, moteles, parques de vacaciones y puertos deportivos.

¿Qué es NewBook?

El software de vanguardia confiable para la administración de reservas y propiedades de NewBook revolucionará tus servicios online y operaciones de back-office proporcionándote todas las herramientas que necesitas para administrar eficientemente tu negocio. NewBook hace que sea fácil para ti tomar tu negocio en línea y ampliar las posibilidades de venta, permitiéndote tomar reservas a través de tu sitio web, conectarte a los canales de ventas de terceros, y utilizar otras herramientas de venta y las actividades de generación de ingresos.

Información sobre NewBook

NewBook

https://www.newbook.cloud

Fundada en 2010

Vídeo de NewBook
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Resumen de precios de NewBook

NewBook no está disponible en versión gratuita y no ofrece prueba gratis.


Versión gratuita

No

Prueba gratis

No

NewBook deployment and support

Asistencia

  • En horario ininterrumpido (atiende un representante)

Implementación

  • En la nube, SaaS, web

Formación

  • En persona
  • En vivo en línea

Funciones de NewBook

  • Asistencia al cliente
  • CRM
  • Gestión de promociones
  • Gestión de reserva de habitaciones
  • Gestión de tasas
  • Notas de reserva
  • Reserva de actividades
  • Reserva de terceros
  • Reservas de grupo

Lista completa de Sistemas de reservas

  • Comunicación con los huéspedes
  • Declaraciones del propietario
  • Gestión de clientes potenciales
  • Gestión de comisiones
  • Gestión de contactos
  • Gestión de la experiencia del huésped
  • Gestión de pedidos de trabajo
  • Gestión de proveedores
  • Gestión de reservas
  • Gestión de tareas domésticas
  • Procesamiento de pagos

Lista completa de Software de alquiler vacacional

  • Facturación
  • Gestión de asistencia
  • Gestión de calendarios
  • Gestión de clientes
  • Gestión de docentes y personal escolar
  • Gestión de programas
  • Gestión médica
  • Inscripción en línea
  • Para campamentos de verano
  • Portal de padres

Lista completa de Software de gestión de campamentos

  • Gestión de inventarios
  • Gestión de promociones
  • Gestión de reservas
  • Gestión de restricciones
  • Gestión de tasas
  • Interruptor general

Lista completa de Software de gestión de canales para hoteles

  • Facturación a proveedores de agua/gas/electricidad
  • Gestión de alquileres
  • Gestión de permisos
  • Gestión de reservas de camping
  • Mapas de sitio
  • Punto de venta (POS)
  • Registro de entrada y salida de huéspedes
  • Reservas online
  • Varias ubicaciones

Lista completa de Software para campings

  • Dormitorios
  • Gestión de cajas registradoras
  • Gestión de empleados
  • Gestión de la reputación
  • Gestión de reservas
  • Gestión de tareas domésticas
  • Habitaciones privadas
  • Integración de GDS y OTA
  • Optimización de precios
  • Punto de venta (POS)
  • Reserva en línea
  • Varias propiedades

Lista completa de Software para gestión de hostales y albergues

  • Automatización de marketing
  • CRM
  • Catering
  • Contabilidad integrada
  • Estancia prolongada
  • Gestión de empleados
  • Gestión del mantenimiento
  • Integración de GDS y OTA
  • Para alquileres vacacionales
  • Programa de fidelización
  • Propiedad única
  • Punto de venta (POS)
  • Reserva en línea
  • Varias propiedades

Lista completa de Software para hoteles

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Opiniones de NewBook

Todas las opiniones

Calificación general

4.6/5

Average score

Facilidad de uso 4.6
Atención al cliente 4.7
Funcionalidades 4.4
Relación calidad-precio 4.2

Review software

Share your experiences with other software buyers.

¡Escribe una reseña!
Jermaine W.
Consultant
Hostelería
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    Sin valoración
  • Fuente de la reseña 
  • Publicado el 15/11/2017

"Amazing!"

Puntos a favor: A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Contras: Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Respuesta de proveedores

por NewBook el 20/12/2017

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

  • Fuente de la reseña 
  • Publicado el 15/11/2017
Lorraine E.
Marketing Manager
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    4 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 23/11/2017

"Good training and the team always responds to our queries quickly."

Comentarios: Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell.
Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Puntos a favor: Emailing guests within the system.
Sending SMS to guests.
Printing of guest registration cards.
Automatic sending of emails to guests prior to arrival.
Automatic sending of emails to guests when in house.
Automatic sending of emails prior to guest departure.
Automatic sending of questionnaires.

Respuesta de proveedores

por NewBook el 20/12/2017

Hi Lorraine,

Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them.

Best Regards,
The NewBook Team

  • Fuente de la reseña 
  • Publicado el 23/11/2017
Prasad K.
Business owner
Hostelería, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    3 /5
  • Facilidad de uso
    1 /5
  • Características y funcionalidades
    2 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    1 /5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 15/4/2019

"Very unprofessional team ,"

Comentarios: Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Puntos a favor: Payment system integration, and taking payment is very easy

Contras: Support very poor , very complex to use , do not provide connection to lot of websites

Respuesta de proveedores

por NewBook el 24/4/2019

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

  • Fuente de la reseña 
  • Publicado el 15/4/2019
Majaz L.
General Manager
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4 /5
  • Facilidad de uso
    5 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 14/11/2017

"I have been using Newbook for last three and half years."

Comentarios: Better control, good reporting
tailored to our needs.

Puntos a favor: Ease of use
Flexible
Modern
Outstanding support from Chris, Lauren & Hannah
Regular updates.

Contras: Booking engine not converting. Not up to date.
Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service.
Limited direct OTA connectivity.
Only channel manager available is "Siteminder". Need to have others.
Most updated geared towards caravans and holiday parks rather than independent London hotels.
Review/ guest feedback page extremely outdated.

Respuesta de proveedores

por NewBook el 22/12/2017

Hi Majaz,

Thank you for taking the time to provide a review of NewBook. We are pleased to hear you are happy with the support you receive and we hope you are enjoying the updated group booking functionality we released earlier this year! We have added several OTA direct connections this year, including Airbnb and are looking forward to adding more next year. If there are particular connections that you are looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. We look forward to working together in 2018!

Best Regards,
The NewBook Team

  • Fuente de la reseña 
  • Publicado el 14/11/2017
Glenn H.
Manager
Hostelería, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    3 /5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 21/12/2018

"Best in it's class ... but could be better"

Comentarios: Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS.

Puntos a favor: The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.

Contras: For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.

Respuesta de proveedores

por NewBook el 26/12/2018

Hi Glenn,
Thank you so much for your lovely review. We are really happy to hear you are enjoying using NewBook and that our support team has been looking after you. I can see the feature suggestions you created explaining the changes you would like, thanks for doing that. If there is anything else we can help with please let us know.
Kind Regards,
The NewBook Team

  • Fuente de la reseña 
  • Publicado el 21/12/2018