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¿Qué es WellnessLiving?

WellnessLiving es una solución todo en uno para tu estudio de fitness. Este software ofrece programación de citas, marketing por correo electrónico, creación de informes sólidos, programas de recompensas, registros de progreso del cliente, gestión de la reputación, procesamiento de comerciantes y nómina, entre otras características. No hay costosas tarifas de complementos para integrar tu agenda en tu sitio, generar reseñas, enviar notificaciones por correo electrónico/mensaje SMS, utilizar un programa de recompensas o automatizar el marketing. WellnessLiving fue diseñado por y para los clientes.

¿Quién usa WellnessLiving?

WellnessLiving es asequible, confiable y versátil. Tiene todas las funciones sin necesidad de complementos, lo que reduce costos y ahorra tiempo. Su interfaz intuitiva es altamente visual y fácil de usar.

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WellnessLiving

WellnessLiving

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Opinones de WellnessLiving

Evaluación media

En general
4.4
Facilidad de uso
4.2
Atención al cliente
4.3
Funcionalidades
4.3
Relación calidad-precio
4.3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Encontrar opiniones por puntuación

5
69%
4
15%
3
5%
2
4%
1
7%
Valentina
Coordinador Operaciones en Colombia
Comercio mayorista, 1,001-5,000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Lo recomiendo.

4.0 hace 2 meses

Puntos a favor:

Me gusto mucho que este software es totalmente personalizable y se ajusta a la necesidad.

Contras:

En realidad no he podido encontrar ninguna falla en este software.

Respuesta de WellnessLiving Systems

hace 2 meses

Hi Valentina! Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one platform. Our goal is to provide you with the best tools to manage your business effortlessly. From online booking and easy-to-view reporting to our user-friendly mobile apps, every feature within our software is carefully designed to cater to your business needs. The best part is, you don't need to be a tech expert to use it! It's intuitive and requires minimal training. Whether you're a solopreneur or a growing enterprise, our software is fully configurable to suit the unique requirements of your business. We're here to support you every step of the way! Remember, Valentina, our Knowledge Base and Community Forum are valuable resources where you can find answers to your questions and discover how to optimize the system for your specific needs. Here are the links for your convenience: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ If you ever have any questions or need assistance with anything, feel free to reach out to us via call or email. We're always here to help you make the most out of WellnessLiving. Thank you for choosing us! Warm regards, Kayla I. (Customer Advocate)

Chris
Chris
CEO en Australia
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

5.0 hace 6 años

Comentarios: Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Puntos a favor:

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

Contras:

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Respuesta de WellnessLiving Systems

hace 6 años

Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Erica
Owner, LMT en EE. UU.
Deportes, Trabajador autónomo
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Expensive, Only for the big business

4.0 la semana pasada Nuevo

Comentarios: Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying to cancel was impossible. Couldn't get an exit interview at a time that worked for me and when I could it was going to take over a half hour of sales tactics that I didn't have time for.

Puntos a favor:

Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series.

Contras:

Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again.

Respuesta de WellnessLiving Systems

hace 2 días

Hey Erica, Sorry to hear your experience wasn't as positive as we hoped. We want you to know, we genuinely appreciate your feedback and apologize for any challenges you've encountered during your time with WellnessLiving. Your input is crucial in helping us improve our services and user experience. We understand that using our software might seem overwhelming due to its extensive features, but rest assured that we have many small business customers who find value in customizing the platform to meet their specific needs. I understand how frustrating it can be when things don't go as expected, whether that's search functionality, gift certificates, account balances, or the usability of our Knowledge Base. Please know that our support teams are available around the clock to assist you with any issues or questions you may have with any of our features or tools, ensuring you receive the guidance and solutions you need to enhance your experience and get the most out of WellnessLiving. In addition, we regularly release upgrades and new features based on customer demands. To ensure you're fully informed and comfortable with these changes, we offer webinars and training sessions designed to walk you through each release with care. Our goal is to make your experience with WellnessLiving as smooth and beneficial as possible, and your feedback plays a crucial role in helping us achieve that aim. Regarding the cancellation process, we apologize for the inconvenience. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. If you ever decide to give WellnessLiving another try or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can. Warm regards, Daniel M. (Customer Advocate)

Victor
Internet Consultant en Canadá
Internet, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Integration with website slows down our website

1.0 el mes pasado Nuevo

Comentarios: I believe the app is great and the [sensitive content hidden] choose it as it helps her manage the business. However the cost of adding their widget to our website is huge.

Puntos a favor:

It looks like their system helps the [sensitive content hidden] manage the business

Contras:

1. It slows down the webpage. Wellness Living widget is responsible for unused JavaScript in my page2. While their widget is in our website we can not integrate with our Google Analytics.

Respuesta de WellnessLiving Systems

el mes pasado

Hi Victor, Sorry to hear of this. I see that you just contacted our Technical Solutions team a few days ago for assistance with this inquiry and one of our senior specialists is currently working with you. I also see that this matter was taken to our Development Team and that they are are investigating further. Please know that our Technical Solutions is on standby 24/7 to assist with any question or issue you come across in the software. Our specialist will always do a deep dive in to the situation, if need be they'll get our Development Team involved, and they'll get back to you with a resolution ASAP. I also want you to know that we added an integration Google Analytics in our latest update a few months ago. I've added a note for our specialist to touch base with you on that as well so that you're fully able to use that feature to help your business grow. We're looking forward to providing you with solutions. Katie S. (Customer Advocate)

Paolo
Regional Director en EE. UU.
Música, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great All-in-One Software, Excellent Customer Service!

5.0 hace 3 semanas Nuevo

Comentarios: It has been fantastic. The customer service has been quick to respond to our needs.

Puntos a favor:

The scheduling and billing work exactly as needed. The fact that we can also do a lot of automated marketing is a major benefit. The software is highly versatile and can be suited to different business needs. The onboarding process was smoother than expected! Zapier and Mailchimp integrations are huge!

Contras:

sometimes it can be just a little bit slow, but it doesn't happen often. We also have a lot of data so it is understandable.

Respuesta de WellnessLiving Systems

hace 2 semanas

Hey Paolo, Thank you for taking the time to share your wonderful review of WellnessLiving on Capterra. We're thrilled to hear about your positive experience with our all-in-one software and the excellent customer service you've received. When it comes to switching from Mindbody, we're proud to be your choice for a music school-focused solution. Our onboarding team is dedicated to ensuring that your transition is as smooth as possible, and it's wonderful to hear that your onboarding experience exceeded expectations. While Mindbody has its limitations for your unique needs, WellnessLiving not only caters to music schools but also provides a robust suite of features to enhance your operations. It's fantastic to know that our scheduling and billing features meet your needs precisely, allowing you to save valuable time and reduce potential errors. We understand the importance of streamlining processes, and our integrations and automations, including Zapier and Mailchimp, are here to make your life easier. As one of our newest integrations, Zapier opens a world of endless possibilities of seamless automation and connectivity for you. Through a series of automated workflows called "Zaps," you're then able to connect to over 5,000 of the most popular work apps, including Mailchimp. It's truly a win-win for your music school! Paolo, we really value your understanding regarding the occasional speed issue, especially considering the volume of data you manage. Remember, your feedback helps us continually optimize our system for even better performance. We're thrilled to have you as part of the WellnessLiving community, and we're here to support your music school's unique requirements. Your choice to switch highlights our dedication to delivering top-notch customer service and tailored solutions. Our team is always just a message away, and we're committed to ensuring your experience remains fantastic. If you ever have more insights to share or any questions, please feel free to reach out. You can send us an email at support@wellnessliving.com or hop on our Community Forum: https://community.wellnessliving.com/page/home/ I'm confident you'll get the answers you're looking for in a timely manner. Again, thanks Paolo for choosing WellnessLiving, and here's to continued success for your music school! Warm regards, Quentin W. (Customer Advocate)