¿Quién utiliza este software?
Se proveen las herramientas perfectas para las comunidades de clientes, marketing, investigación e innovación. Este software ayuda a los gestores comunitarios que acaban de empezar, así como a los profesionales experimentados.
Valoración media
29 opiniones- En general 4.6 / 5
- Facilidad de uso 4.3 / 5
- Atención al cliente 4.8 / 5
- Funcionalidades 4.4 / 5
- Relación calidad-precio 4.5 / 5
Detalles del producto
- Versión gratuita No
- Prueba gratis Sí
-
Implementación
En la nube, SaaS, web
-
Formación
En persona
En directo en línea
Seminarios web
Documentación
-
Asistencia
En horario ininterrumpido (atiende un representante)
Horas laborables
En línea
Datos del proveedor
- CMNTY
- https://cmnty.com
- Fundada en 2007
Sobre CMNTY Platform
CMNTY es una poderosa plataforma en línea utilizada por las marcas más innovadoras de la actualidad y las agencias de estudio de mercado para construir las comunidades con conocimiento de los clientes. A través del diálogo continuo con los clientes en plataformas en línea dedicadas, las marcas desarrollan una comprensión más profunda de las motivaciones y deseos de las personas con las que desarrollan su giro comercial.
Funciones de CMNTY Platform
- Análisis estadístico
- Benchmarking
- Cara a cara
- Correo electrónico/en línea
- Formato en papel
- Gestión de datos
- Gestión de encuestas
- Gestión de indemnizaciones
- Gestión de muestras
- Gestión del panel
- Por teléfono
- Debates y foros
- Directorio de miembros
- Gestión de contenidos
- Gestión de eventos
- Gestión de grupos
- Gestión de membresías
- Gestión de páginas web
- Gestión de redes sociales
- Ideación y producción participativa
- Moderación de contenidos
- Análisis
- Chat en vivo
- Contenido en vídeo
- Distribución de contenido
- Gestión de bajas de la suscripción
- Gestión de comunidades
- Gestión de la comunicación
- Ludificación
- Recopilación de comentarios
- Análisis
- Análisis de sentimientos
- Análisis de texto
- Análisis predictivo
- Gestión de comentarios
- Gestión de encuestas y sondeos
- Gestión del conocimiento
- Panel de comunicaciones
- Recopilación de datos multicanal
- Segmentación de clientes
Las opiniones más útiles de CMNTY Platform
We adopted the platform as our "new Intranet with extranet capabilities" and it works well for that!
Publicado el 15/5/2017
Douwe B.
Comentarios: communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.
Puntos a favor: Easy to learn. Like LEGO. Slick but not overdone layout & design capabilities. Great functionality for nice price. Though the platform was not primarily designed for the use we do and see growing, it fulfills most of our needs. We also see @ feel great adoption bij CMNTY company and support. So we trust we find our grow path together.
Contras: We are up to use it with quite a lot of fora & blogs. The directory structure could be more flexible (harmonica functionality). Also a bit more design functionality per blog/forum would be nice. From the information sharing point of view we'ld like to bring more variety in visualisation (like magazines do). Also we are in need of a better/extendable/lay-outable member profile page/stamp per member.
Respuesta de proveedores
por CMNTY el 25/5/2017
Hi Douwe!
Thank you for making the comparison with LEGO. That's a huge compliment to us!
You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released.
Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it!
Easy and professional
Publicado el 27/1/2018
Nicolas S.
Puntos a favor: It is easy to use and to publish directly relevant content. The cmnty has a proffesional look and feel and a lot of features. The service is direct and personal.
Contras:
The passwords requirements of 10 items and the pricing model above 250 users is expensive.
the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product
CMNTY Platform is a perfect platform that has allowed our small trainer really interact!
Publicado el 2/11/2017
Edson M.
Comentarios: All in one place - communicating, sharing, and receiving requests from our users.
Puntos a favor: CMNTY Platform is easy to set up and very friendly/intuitive to use platform. No need to special training to admins or users. Perfect!
Contras: It took me some time to understand how the set up menus are organized. It is a different approach for the set up areas. But, once we get it, it is easy to set it up.
AMAZING community platform for those looking for ease and high functionality!
Publicado el 1/1/2018
Usuario verificado
Puntos a favor: It's intuitive to use, modern in style, and has everything one could want in a community platform. I looked for MONTHS trying to find an online platform to host my monthly membership community and nothing ever came close to CMNTY.
Contras: The price is a bit high. But is SO worth it for everything you get and the time you save. Spent so many hours just trying to figure out how to set things up on other platforms, but got the hang of CMNTY right away.
Certainly the most user friendly platform I have experience. I highly recommend it.
Publicado el 19/7/2017
Nick R.
Comentarios: It allowed our organisation to quickly and easily create a reliable central communication hub.
Puntos a favor: Intuitive and simple. It is also great value for money. The level of one to one support is exceptional.
Contras: Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.
