MobiWork

Mobiwork Field Service Platform Review

Comentarios: Mobiwork has solved our centralized quoting, scheduling, and dispatching problem by providing an easy to use and learn system that has enough customization and flexibility to perform the tasks that would normally require a far more expensive platform.

Puntos a favor:

Mobiwork has allowed us to process requests from quote through dispatch and completion to invoice without the need for more expensive platforms that cost many multiples compared to this program. Ability for a small staff to perform all needed functions for quoting, scheduling, dispatching, and invoicing in one package

Contras:

Existing process to add parts, services, customers, etc can be improved to allow for new assets or parts to be added directly from the workorder page.

MobiWork in the transportation industry is the best choice.

Comentarios: I've worked with MobiWork for a few years now. We've integrated using their API, and we use the application on a daily basis.

Puntos a favor:

MobiWork has a product that works well for any dispatching or scheduling organization. We use it within the transportation industry to dispatch our technician quickly to emergency breakdown. Everything works in real-time and is easy to use from portal to technical mechanics out in the field via the mobile app. Our customers use the customer portal to eliminate the need for telephone interaction.

Contras:

I honestly don't have any cons to share.

MobiWork Review

Puntos a favor:

The picture taking and being able to relate it to a job is really important.

Contras:

Software lags a lot, scheduling and job management was not easy. Set up was easy but no help with integration into the company and we were left to our own devices.

Comprehensive cloud software that completes a business from Field operations to the office!

Comentarios: Going from Microsoft Outlook we wanted something that would connect our Field Techs with the office real time from scheduling to forms. MobiWork takes it so much further with their list of features that can be used in so many different areas. We are a unique business and were able to have MobiWork build custom features to meet our needs.

Puntos a favor:

The MobiRules are super helpful in configuring your behind the scenes system and how you want it to function.

Contras:

I would like to have access to see some programming strings in the back ground that could be used for some of their built in features for pre filled forms etc.

Excellent solution for property management maintenance and construction

Comentarios: We manage a lot of units, commercial and residential. Mobiwork is crucial to being able to manage maintenance and service calls and billing for the work needed. Easy to use interface for techs in the field, tracks all their time, locations, and schedules. Has improved our response since techs are alerted so quickly when a work order is assigned.

Puntos a favor:

Excellent work order management and dispatching. Easy to set up and use. We have hundreds of units and Mobiwork makes it easy to manage service calls, maintenance, and construction/renovations. Billing/invoicing is easy to manage.

Contras:

Can't think of anything. Any features we have asked for have been made for us.