AlayaCare

¿Quién usa AlayaCare?

Cuidados en el hogar, salud en el hogar, servicios privados (de enfermería y no médicos), proveedores de pediatría y Medicaid, infusiones en el hogar, programas comunitarios.

¿Qué es AlayaCare?

AlayaCare es una plataforma de atención médica domiciliaria centrada en los resultados, de extremo a extremo, para agencias y proveedores de cuidados en el hogar de nivel medio a nivel empresarial. Las características incluyen documentación clínica, funciones administrativas, supervisión remota de pacientes, portales de clientes y familiares y funcionalidad para trabajadores de atención móvil. La solución es compatible con asistencia no médica, terapéutica, de enfermería y personal para empresas de Canadá, Estados Unidos y en todo el mundo.

Información sobre AlayaCare

AlayaCare

http://www.alayacare.com

Fundada en 2014

Resumen de precios de AlayaCare

AlayaCare no está disponible en versión gratuita y no ofrece prueba gratis.

Vídeo de AlayaCare
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Versión gratuita

No

Prueba gratis

No

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En vivo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de AlayaCare

  • Acceso móvil
  • Facturación
  • Firma electrónica
  • Gestión de expedientes de pacientes
  • Gestión de la conformidad
  • Gestión de nóminas
  • Gestión de planes de cuidado
  • Gestión de reclamaciones
  • Programación
  • Seguimiento del tiempo por cliente

Lista completa de Software para atención médica domiciliaria

  • Acceso móvil
  • Caregiver Scheduling
  • Facturación
  • Gestión de clientes
  • Gestión de nóminas
  • Gestión de planes de cuidado
  • Gestión de seguros

Lista completa de Software para cuidados en el hogar

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Opiniones de AlayaCare

Read all reviews

Overall rating

4.2/5

Average score

Facilidad de uso 4.2
Atención al cliente 4.4
Funcionalidades 3.9
Relación calidad-precio 4.2

Review software

Share your experiences with other software buyers.

¡Escribe una reseña!
Usuario verificado
Principal
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    5 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    5 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    5 /5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 29/7/2020

"The right approach to home care software"

Puntos a favor: As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale.

Contras: Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software.

  • Fuente de la reseña 
  • Publicado el 29/7/2020
Bobbi M.
Program Manager
Hospital y atención sanitaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Calificación global
    4 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    3 /5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 14/2/2020

"AlayaCare software review"

Puntos a favor: The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Contras: Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

  • Fuente de la reseña 
  • Publicado el 14/2/2020
Gillian F.
coordinator
Servicios individuales y familiares, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    3 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    2 /5
  • Asistencia técnica
    2 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    4/10
  • Fuente de la reseña 
  • Publicado el 31/7/2020

"Feedback for ALaya"

Puntos a favor: The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Contras: Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too)

Respuesta de proveedores

por AlayaCare el 15/9/2020

Thank you for sharing your experience with us, Gillian. We're sorry to hear about some of the concerns you're having. To help make things easier for you next time, instead of going through The Help (?) button, you can check the Zendesk Guide to find the information you're looking for: https://alayacare.zendesk.com/hc/en-us. You can also use AlayaCareU on any non-production environment for a walk-through on the specific workflow you have questions about.
Our team would be more than happy to help assist you with specific concerns, feel free to contact us at support@alayacare.com.

  • Fuente de la reseña 
  • Publicado el 31/7/2020
Irena G.
Home support coordinator
Salud, bienestar y deporte, 51-200 empleados
Ha utilizado el software durante: Más de un año
  • Calificación global
    4 /5
  • Facilidad de uso
    3 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    4 /5
  • Relación calidad-precio
    4 /5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 23/7/2020

"Alaya care usage review"

Comentarios: Very hard in the beginning, Multiple bugs and the support was not great ( only on-line). After in face meeting most of the problems were resolved.

Puntos a favor: I like the fact that my workers can access the information about the clients, can leave feedback regarding the service.

Contras: Setting up service with different bill codes is clumsy and require multiple steps.

  • Fuente de la reseña 
  • Publicado el 23/7/2020
Shena M.
AR & Payroll Director
Hospital y atención sanitaria, 201-500 empleados
Ha utilizado el software durante: 6-12 meses
  • Calificación global
    4 /5
  • Facilidad de uso
    4 /5
  • Características y funcionalidades
    4 /5
  • Asistencia técnica
    5 /5
  • Relación calidad-precio
    Sin valoración
  • Probabilidad de recomendación
    7/10
  • Fuente de la reseña 
  • Publicado el 28/7/2020

"Alayacare More Cons than Pros"

Puntos a favor: It is a user friendly platform both on web browser and app.
Employees are able to clock in/out. Our percentage of successful clock in/out is higher than our old provider.
Automatically calculates payable overtime.

Contras: Visit verification - being able to use the filter and mass approve. Right now we can only mass reject visits when we have a specific code we are rejecting OR cancelled visits. We are not able to filter by clock in/out percentage to mass approve visits. This will help visit verification happening in real life/timely matter. Payroll - we are unable to set up pay rates for specific clients. Unfortunately the current pay rate features and functionality do not work for our company. It requires alot of manual work and a cheat sheet during payroll. In addition, holiday hours are calculated in with the overtime hours which should not be the case in our region. Bill - have to use another software to bill for overtime. The system should have a feature to bill overtime. Holidays, the system doesn't understand a holiday is from midnight to midnight and we are force to split any overtime visits going into and out of the holiday to properly bill and pay. There is only 1 type of holiday multiplier available when we have holidays that are paid at 2x. This requires us to change the functionality of the multiplier every time there is a change in the holiday bill pay. Because our billing and payroll requires a lot of manual calculation, this affects our reporting.

Respuesta de proveedores

por AlayaCare el 30/7/2020

Hi Shena, Thank you for taking the time to submit a review. We really value your feedback and will pass along your challenges to the team for further review. We would also encourage you to submit your feedback and insights to our Ideas Forum: https://www.alayacare.com/ideas. These items will go directly to our product team for consideration in future releases."

  • Fuente de la reseña 
  • Publicado el 28/7/2020