--- description: ¿Qué es y para qué sirve Phone.com? Lee opiniones verificadas, descubre sus características, precios de planes, ventajas y desventajas. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ¿Qué es Phone.com? - Reseñas, precios y funciones - Capterra México 2026 --- Breadcrumb: [Inicio](/) > [Soluciones de telefonía](/directory/30084/telephony/software) > [Phone.com](/software/147610/phone-com) # Phone.com Canonical: https://www.capterra.mx/software/147610/phone-com Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/147610/phone-com?page=2) > Solución de telefonía con transcripción de correo de voz, etiquetado de voz, programación, función de clic para llamar y más. > > Veredicto: 72 usuarios lo han valorado con **3.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Phone.com? Pequeñas empresas con varios empleados en una o múltiples ubicaciones. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **3.6/5** | 72 Opiniones | | Facilidad de uso | 3.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 3.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 3.5/5 | Basado en las opiniones generales | | Funciones | 3.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 60% | (6/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Phone.com - **Ubicación**: Newark, EE. UU. - **Constitución**: 2007 ## Contexto comercial - **Precio inicial**: USD 18.00 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - Acceso móvil - Audio y vídeo bidireccional - Automated Attendant - Chat de vídeo - Chat en tiempo real - Chat privado - Conexiones SIP - Controles de alojamiento - Creación de informes/análisis - Desvío de llamadas - Elevación electrónica de la mano - Enrutamiento de llamadas - Gestión de centros de atención telefónica - Gestión de reuniones - Grabación - Grabación de llamadas - Herramientas de colaboración - IVR - Mensaje de voz - PBX - Programación de llamadas - Selección de llamadas - Software de softphone - Streaming de presentación - Supervisión de llamadas - Transcripción automática - Uso compartido de archivos - Uso compartido de la pantalla - Videoconferencia - VoIP ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Soluciones de telefonía](https://www.capterra.mx/directory/30084/telephony/software) ## Categorías relacionadas - [Soluciones de telefonía](https://www.capterra.mx/directory/30084/telephony/software) - [Software para VoIP](https://www.capterra.mx/directory/30940/voip/software) - [Software de conferencias de audio](https://www.capterra.mx/directory/32919/audio-conferencing/software) - [Software para conferencias web](https://www.capterra.mx/directory/30075/web-conferencing/software) - [Software para sistemas telefónicos](https://www.capterra.mx/directory/31101/business-phone-systems/software) ## Alternativas 1. [Ringover](https://www.capterra.mx/software/169627/ringover) — 4.7/5 (876 reviews) 2. [Nextiva](https://www.capterra.mx/software/175788/nextiva) — 4.6/5 (918 reviews) 3. [3CX](https://www.capterra.mx/software/158704/3cx) — 4.4/5 (466 reviews) 4. [RingEX](https://www.capterra.mx/software/132178/ringcentral-mvp) — 4.2/5 (1204 reviews) 5. [8x8 Work](https://www.capterra.mx/software/187525/virtual-office) — 4.1/5 (309 reviews) ## Opiniones ### "Phone.com is the best VOIP Office phone service" — 5.0/5 > **Rick** | *13 de junio de 2022* | Construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none. > > **Puntos en contra**: Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything. > > Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends. ----- ### "Affordable and Easy Business Phone Solution with Some Limitations" — 5.0/5 > **Brooks** | *11 de junio de 2026* | Seguros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems. It provides strong EASE OF USE, with a simple setup and an easy-to-navigate dashboard that doesn’t require technical skills. It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help businesses manage communication professionally. The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere. In terms of CUSTOMER SUPPORT, users generally have access to helpful assistance when issues arise. Overall, it is a convenient and cost-effective communication tool for small businesses and remote teams. > > **Puntos en contra**: What I like least about Phone.com is that it can feel limited for larger or fast-growing businesses. > > Overall experience is generally positive, especially for small businesses and startups that need an affordable communication system. It is easy to set up and use, with helpful features like call forwarding, voicemail-to-email, texting, and virtual receptionist tools that improve business communication. The flexibility of using it on mobile devices and computers makes it convenient for remote work and on-the-go access. ----- ### "Great when it works" — 3.0/5 > **Becky** | *22 de noviembre de 2024* | Salud, bienestar y deporte | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). > > **Puntos en contra**: The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. > > Awesome when it works, but super glitchy and lately has been failing completely. ----- ### "Still a bit clunky" — 4.0/5 > **Craig** | *14 de mayo de 2026* | Contabilidad | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Fast and easy setup for on the go businesses without a physical location. Can be anywhere and use the services > > **Puntos en contra**: Interface is still a bit clunky and I have been using for 5 years now hoping it will improve, but it doesn't. > > Works well for what I need it for - not phone call heavy. Allows for texting with clients and can retrieve messages on my cell phone ----- ### "Look professional like a big organization" — 5.0/5 > **Chassity** | *17 de febrero de 2023* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours. > > **Puntos en contra**: I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs. > > My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.capterra.mx/software/147610/phone-com?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.mx/software/147610/phone-com) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados