Stone Profit System

Comentarios: None really. But I bet the people doing the survey did. Oh and the verification process with selecting pictures is not very easy, even for a human.

Puntos a favor: I like that everything is all in one place. The ease of use and the one click reporting. Its a great system with great opportunity but not clear how to use everything all of the time. If we knew how everything worked, we would be able to get a lot more out of this program. The user interface is quite simple to understand. I like the ease of access being on the cloud so I can access and give my suppliers/ customers instant feedback.

Contras: There are a lot of functions that should be working which would make sense for this program, but is not set up and the support on the backside is a bit of a challenge to get done what is needed, however it has been improving since we started with this program. The barcode scanner options are limited, Some simple reports that should be in there are not and other reports that are in there are not functioning properly. The User Admin function is challenging because everything is vague and hard to find often times to provide access to certain functions. Often times I need to reach out to SPS to get the answer how to do this. CRM could use some major improvements to be more helpful and useful. Often times this program causes us to do additional steps to accomplish a simple task, which affects our customer service and our employees performance. On the customer Service side, sometimes, I get very quick reaction times and other times, I have to follow up over and over again until we finally get a response that often times let me and my team down from what we really need to accomplish

Comentarios: We run our whole business on this software, There were no off the shelf programs that could satisfy our inventory needs. It is the best inventory system in our industry.

Puntos a favor: The software is customized for the Stone industry and has features that our unique to our needs. Very user friendly, easy to train new personnel, System is cloud based and can be accessed by our outside sale people. They are able to access inventory, create holds and sales orders on the road.

Contras: Difficult to customize reports, sometimes it's hard to get customer service on the phone, Bar code & location system do not work as well as we would like. Sometimes the system is a little slow.

Comentarios: Processing quotes, sales orders and invoicing, maintaining inventory and purchasing are excellent. the only weakness is the accounting segment. soon we will be using their Home Depot segment.

Puntos a favor: The software is the best Stone industry software for invoicing, purchasing and inventory.
The pricing levels and categories are very easy to manipulate.Would I recommend this software to a fabricator yes and we have.

Contras: NOT accounting friendly. Cannot rely on Income Statement, Balance and Accounts Receivable. Cannot handle deposits taken on open jobs it shows as a negative A/R. Access to customer service is weak.

Comentarios: Integrative, cutting-edge ERP.

Puntos a favor: If I could give a 6 out of 5 for customer support, I would. SPS is a stellar company dedicated to their clients and is the premier software for the stone industry--committed to innovation & understanding the full-breadth of the stone industry from mountain to kitchen.

Contras: With an unparalleled commitment to innovation come frequent bugs and issues, but SPS is committed to resolving these issues quickly--leaving the client in a better place than when they began.

Puntos a favor: Inventory tracker is great, since we have slabs at several locations make life a lot easier to look at what's available at all the locations.
Reports function is great.

Contras: Changes made to the software are never told ahead of time. Changes are made to the software without notification. Customer Service respond time is not so good.
Sometimes when we select the select in the cart it will miss the slab. We still haven't found a solution