¿Quién utiliza este software?

IT Professionals

Valoración media

951 reseñas
  • En general 5 / 5
  • Facilidad de uso 4.5 / 5
  • Atención al cliente 4.5 / 5
  • Características 4.5 / 5
  • Relación calidad-precio 4.5 / 5

Detalles del producto

  • Precio de partida $19/mes
  • Versión gratuita
  • Prueba gratis Sí, consigue una prueba gratuita
  • Implementación Instalado: Mac
    En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En persona
    En directo en línea
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • ConnectWise
  • https://www.connectwise.com/software/control

Sobre nosotros ConnectWise Control

ConnectWise Control (formerly ScreenConnect) has supported 1:1 screen sharing through our remote support and remote access tools for years. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, talk customers into buying their stuff, or anything in between.

Funciones de ConnectWise Control

  • Búsqueda
  • Chat y mensajería
  • Encuestas y comentarios
  • Feed de actividad y noticias
  • Gestión de calendarios
  • Gestión de tareas
  • Hilos de debate
  • Notificaciones push
  • Uso compartido de archivos
  • Videoconferencia
  • Alertas y alzada
  • Almacenamiento de documentos
  • Chat en tiempo real
  • Comunicación multicanal
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de la base de conocimiento
  • Gestión de recursos informáticos
  • Integración de correo electrónico
  • Portal de autoservicio
  • Seguimiento de interacciones
  • Seguimiento de tickets y problemas
  • Supervisión de redes
  • Calendarios de grupo
  • Chat y mensajería
  • Conferencias de audio y vídeo
  • Control de versiones
  • Corrección síncrona
  • Foros de discusión
  • Gestión de contactos
  • Gestión de contenidos
  • Gestión de documentos
  • Gestión de proyectos
  • Gestión de tareas
  • Lluvia de ideas
  • Redacción cooperativa
  • Acceso móvil
  • Archivos de audio y vídeo bidireccionales
  • Difusión web a demanda
  • Elevación electrónica de la mano
  • Herramientas de presentación
  • Posibilidad de grabación y de lectura
  • Private Chat
  • Real-Time Chat
  • Streaming de presentación
  • Uso compartido de la pantalla
  • Videoconferencia
  • Gestión de actas
  • Gestión de calendario
  • Gestión de invitaciones
  • Gestión de materiales
  • Gestión de participantes
  • Gestión de viajes
  • Gestión de votos
  • Herramientas de preparación de reuniones
  • Herramientas para las actividades posteriores a la reunión
  • Programación
  • Reserva de salas de reuniones
  • Reuniones de comité
  • Reuniones de juntas
  • Reuniones internas
  • Reuniones legislativas
  • Seguimiento de tareas
  • Chat en tiempo real
  • Encuestas y comentarios
  • Grabación de la sesión
  • Herramientas de diagnóstico
  • Transferencia de la sesión
  • Uso compartido de archivos
  • Uso compartido de la pantalla
  • Alertas y alzada
  • Asistencia técnica
  • Base de conocimientos
  • Base de datos de clientes
  • Chat en vivo
  • Encuestas y comentarios
  • Enrutamiento automatizado
  • Gestión de citas
  • Gestión de contratos
  • Gestión de la bandeja de entrada y de colas
  • Gestión de la experiencia del cliente
  • Gestión de pedidos de trabajo
  • Gestión de problemas conocidos
  • Gestión de tickets de incidencias
  • Notificaciones automáticas a clientes
  • Portal de autoservicio
  • Supervisión de quejas

Las reseñas más útiles sobre ConnectWise Control

IT Manager Review of ConnectWise Control

Traducir con Google Revisado el 18/10/2018
Orlando Hidalgo
IT Manager
United Prairie Ag., LLC
Almacenamiento, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente del revisor 
Fuente asdf
5/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
Asistencia al cliente
5 / 5
Relación calidad-precio
Probabilidad de recomendar el producto:
Poco probable Muy probablemente

Comentarios: One of the unexpected benefits of having ConnectWise Control is the ability for Managers and Office Managers to be given a subset of privileges to use the software for assisting employees remotely. There are many times they have new employees that need a little help getting familiarized with proprietary software we use in the Ag. sector. ConnectWise Control gives the new employee assurance they're not isolated on an island and the managers are not frustrated at having to drop what they're doing to drive over to a remote site to provide assistance with something that can easily be handled remotely with Control. (<--shiver, see how creepy that sounds...) This use case scenario is reason to consider a few extra licenses so your not fighting over them. We have two currently, but are considering upgrading since there are times that I can't admin since the managers are using the licenses. (Aarrghh)

Puntos a favor: This software is one of the most important tools I have in my toolbelt for quickly resolving issues. We have a few remote VPN sites and when an endpoint is having issues, it's so much more efficient to see the issue rather than have to decipher another persons interpretation of the issue. Our sites are not very far apart - about 45 minutes from main office, but when we have an issue that hinders or stops our ability to server our customers that drive feels much longer. To reiterate, resolving issues quickly and efficiently is what I like most about ConnectWise Control. Downtime is costly.

Puntos en contra: Probably my least favorite thing is getting the session filters tweaked just right. Once you get the hang of the syntax it's really not bad, but there is a learning curve. Having your endpoints arranged into session groups is well worth the effort. Oh, and the name needs to be shorter. It doesn't have to be ScreenConnect, but it needs to be that easy to say. Saying Control by itself sounds creepy, like Big Brother creepy. As an Admin I never say "I'm going to use Control to help you with that issue."

Went from good to AWESOME when we ditched our old remote software for ScreenConnect!

Traducir con Google Revisado el 7/11/2017
Peter Schultz
Accountant, Tax Preparer, IT consultant
DP Financial & Tax Inc
Servicios financieros, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente del revisor 
Fuente asdf
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
4 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio
Probabilidad de recomendar el producto:
Poco probable Muy probablemente

Comentarios: Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.

Puntos a favor: We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Puntos en contra: There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Respuesta del editor

enviado por ConnectWise el 13/11/2017

Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Restrict_or_remove_the_screenshot_preview

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